USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery and the item wasn't delivered for 3 days, and when talking to customer services instead of refunding delivery they gave me £2 back so I only paid for standard”

Helpful Report

Posted 9 years ago

“I was somewhat annoyed at paying £4.99 for click and collect when everywhere else has that service for free. Also, it was a week between ordering and receiving the email to say my items had arrived in store. I will not be using USC again and I won't be recommending it to friends.”

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Posted 9 years ago

“I didn't get my parcel on time when I had an email saying my parcel would come on the 30th June it didn't it came 2 days later”

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Posted 9 years ago

“Good Service”

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Posted 9 years ago

“Firstly item not available instore so when receiving online order the security tag is still on the item. Birthday gift so I have to travel to store again to get tag removed. Not happy”

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Posted 9 years ago

“Paid for next day delivery wasn't dispatched for 2 days! Tried to contact several times via the online email and never once got a message back! Won't order again especially after paying extra for next day delivery for a item that was Instock not to be dispatched for 2days!”

Helpful Report

Posted 9 years ago

“I have not received my items, 1x CK grey girl boxer, 1x CK grey bralette. They went to a different address than what was specified on purchasing. The invoice then came through stating a different postcode. I went to the address that it was supposedly delivered to (even though the tracker says it is still with courier). To then be told she did have it but the day before she had phoned yodel and they had collected the package as she explained it happens a lot that it goes to that address instead of the correct one. I have received correspondence from USC saying once they receive this in the warehouse I will get a refund, even though Yodel tracker says it wasn't delivered in the first place. I don't want a refund I would like the items I ordered as need them. Never normally have a problem with USC and have used them lots, but this is a pain as I am now down nearly £50 and don't have the items I have ordered.”

Helpful Report

Posted 9 years ago

“I emailed customer service asking about a product and didn't receive a response for 3 days and when I did the information was wrong regarding the size of the heel I asked about.”

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Posted 9 years ago

“I didn't get what I ordered; instead of a bikini top I get horse shin pads...”

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Posted 9 years ago

“Paid for special next day delivery didn't receive item for 5 days rang and spoke to advisor who said there was a problem picking my order poor service”

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Posted 9 years ago

“Ordered two pairs of Converse All Stars. One pair was all black which were in good condition apart from the box which was ripped. The other pair I ordered was maroon but the shoes that came were Navy. I was surprised but as I needed them for the next day, I had to keep them so it wasn't my favourite but I had to deal with it. I'd say it's best if you order from somewhere else unless you're on a tight budget then order from here.”

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Posted 9 years ago

“I got my delivery, the jacket was Scrunched up in a ripped bag which didn't make me feel very appreciated.”

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Posted 9 years ago

“I paid £6.99 for next day delivery & they came the day after that!”

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Posted 9 years ago

“Received wrong size t shirt for my son couldn't return because needed next day”

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Posted 9 years ago

“Wrong order given”

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Posted 9 years ago

“Absolutly shocking delivery service, ordered 7 days ago, paid £3.95 delivery... Still notreceived and minimum emails to update on where order is within the process. Really put me off ordering anything again!”

Helpful Report

Posted 9 years ago

“I made a mistake by ordering the wrong size of my purchase and on realising the error I went to your contact page only to find no phone number. I then sent an email asking for the change in size to be made within minutes of the initial order. The next response was a day later saying the purchase had been dispatched. This could have been rectified so easily with a phone call. I did get an email saying the purchase could be returned to yourselves, which I did. As of yet I am still awaiting a refund.”

Helpful Report

Posted 9 years ago

“I bought a pair of shoes and paid for next day delivery (£6.99!) they didn't fit so had to send them back, and I had to pay postage! Got a size smaller and normal delivery (£4.99!) and they don't fit so now I'm having to pay for another stamp to post these back! Even though I've paid over £10 in postage already!”

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Posted 9 years ago

“Very happy with the product, but not very happy with the charge for the delivery, I wouldn't say that conforms with the average delivery prices I have experienced with other companies. There should be an option for a free delivery. The fact you are offering the £5 discount to in effect negate the delivery charge, is a terribly blatant scheme to just get customers to come in to your store and waste yet more money, to encourage people to buy something they very likely don't really need.”

Helpful Report

Posted 9 years ago

“Worst customer service AV experienced in a very long time. Emails got ignored wrong product sent out had to pay for returning item etc. Then had to ring them on 0845 number which incurred extra charges. Never ordering from here again”

Helpful Report

Posted 9 years ago

USC is rated 3.6 based on 37,501 reviews