USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One itam I ordered said it was available then they refunded it but would like free delivery next time after was spending £100 thought it was going to be free delivery”

Helpful Report

Posted 9 years ago

“Shoes were not as described when they arrived. I was not expecting patent leather and the pictures or description did not indicate this. I would not have ordered them and disappointed.”

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Posted 9 years ago

“The top I got was nice size fitted fine just that the little metal logo tag came off the first time I put it on I didn't send it back as I have put it back on myself as I really like the top but for the price you pay I didn't expect it to come off straight away I haven't even washed it yet”

Helpful Report

Posted 9 years ago

“Ordered size 6 converse and they where delivered within days which was great, but sadly too big so had to pay to return them. On the returns form asked if I would like a replacement which I did in a size 5. Few days later was emailed to say a full refund was issued as no size 5 in stock!! Looked online and found size 5 ARE in stock so had to reorder all over again.....”

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Posted 9 years ago

“I have to take 2 hats back as 1 came with holes in and the other was the wrong hat”

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Posted 9 years ago

“Happy with the order in the end but when I clicked confirm the order first time it gave me no indication that the order had gone through. I repeated the order again and it confirmed the order had gone through. So I ended up with 2 orders of which 1 I have since returned and I'm awaiting for the refund.”

Helpful Report

Posted 9 years ago

“I recived my item very prompt and was happy with the item. Unfortunately the jumper I recived still had the alarm attached. I now have to go to the shop to have it removed which is very inconvenient.”

Helpful Report

Posted 9 years ago

“The service was ok. However may not order on line again. My duaghter ordered and was not aware that you cannot get a refund if the goods do not fit. I am aware you do exchange but we prefer refunds rather than having the money kept by your organisation.”

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Posted 9 years ago

“I gave this three stars, but 'normal' is not the right description. Marked down as option to pick up in a store cost the same as home delivery. I've never experienced this with any other company (therefore not normal). I do not want to get a voucher, but free collection option. Otherwise service was excellent (hence not marked as poor).”

Helpful Report

Posted 9 years ago

“The only negative feedbacks that you have to pay £4.95 to have your purchase delivered to store and it took 4days”

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Posted 9 years ago

“I was disappointed to see that all my items came from sports direct? But yet if I'd ordered from them I'd have got a £5 gift voucher in my order to spend on my next purchase! Unsure whether I'd use the site again if I can buy the same products from other stores! Overall not particularly impressed and I had to pay to return my items!!”

Helpful Report

Posted 9 years ago

“Use of site and ordering was easy I felt delivery cost where a little over priced !!! Item was fine no problems just the box was dirty tatty and squashed . Not sure I would order again”

Helpful Report

Posted 9 years ago

“I was really disappointed that I had to pay £5 for delivery to a local branch. And even more disappointed that it took 6 days to get there. When I returned some items to the branch I was told that I could only have a credit note not a refund unless I sent it back which would again take me days to receive the money. I feel delivery to a store should be free and that returns to a shop should be applicable for a refund”

Helpful Report

Posted 9 years ago

“Returns postage cost the customers?”

Helpful Report

Posted 9 years ago

“They send me a pair of trousers and a pair of trainers different colors from the one I've ordered.”

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Posted 9 years ago

“Jeans section very poor now”

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Posted 9 years ago

“I think it's bad that I ordered £215 pounds worth of items had to pay postage and then had to pay postage to send bits back other than that everything else was ok”

Helpful Report

Posted 9 years ago

“I chose click and collect option and had items delivered to sports direct store. Items arrived pretty quickly. Upon collection I asked sports direct employee about returning items if I needed to. I was advised that a credit note would be issued if returning to store or, if refund required would need to return via post. I did require to return 2 items and subsequently traveled down town on the Sunday to return items to store and receive credit note as advised. This was ok as there was some items in Sports Direct I wanted to purchase. However when I arrived in store I was advised that a credit note could not be supplied and I had been mis-informed by the employee. Therefore I was not very happy as I could not purchase planned items via credit note and I had a wasted journey and had to pay car parking fees, when I could have just posted items back, which I would have done given correct information. Also I ordered£160 worth of items, chose click and collect and still had to pay delivery charge.”

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Posted 9 years ago

“The boot was a bit dirty”

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Posted 9 years ago

“Wasnt happy with checking out goods online. It said it was free delivery but then i got charged!! Asked if i wanted a free mug and magazine, if its free why not!? So i said yes. Then they applied it to my basket and charged me. Not just for one but for four lots!! Got a refund on the unwanted items which was fast and communication was good. The delivery costs are unclear and states it free when its not, this was for both home delivery and click and collect. False advertising”

Helpful Report

Posted 9 years ago

USC is rated 3.6 based on 37,499 reviews