USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered size 6 vans. Box said 6 they were actually a size 6.5. Now I have to deal with bringing them back ordering and waiting for another pair to be delivered and delivery took a week not what I would expect even when you have to pay for them to be delivered to the shop for collection”

Helpful Report

Posted 6 years ago

“Sent wrong jeans , tried talking their way out of it , wanted me to pay for return non refundable, hard work to resolve ,”

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Posted 6 years ago

“I ordered on 14th of April and still I haven't received the products and I have no information about the delegated courier to track my parcel. Please provide a feedback asap. Thanks, Lucian. Order no. USC40000056416889”

Helpful Report

Posted 6 years ago

“Waited over 10 days now for my parcel to be delivered to pick up point and it still hasn't arrived, even tho it says with courier 4 days ago. Emailed two days ago and still waiting to hear back. Items were for birthday day present which has now past. These will be returned if i ever get them. Avoid this site.”

Helpful Report

Posted 6 years ago

“Ordered 2 items, was emailed later that one was out of stock & I was refunded, but never had the next day delivery refunded. Terrible company with shocking customer service. If it wasn’t that I had to spend a voucher, which was given instead of a refund for a mis sized item, I would never ever deal with this company again.”

Helpful Report

Posted 6 years ago

“Appalling customer service. Stains on pants. Asked for free returns label and it’s been pathetic.”

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Posted 6 years ago

“I still haven’t received my shoes which where ordered 8 days ago!”

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Posted 6 years ago

“I havd not received my express dhl delivery yet- its been a week! Not happy at all. I have emailed twice and still no response.”

Helpful Report

Posted 6 years ago

“The parcel as I informed usc, I had ordered for 13th April next day delivery hasn’t arrived and is almost a week later and still hasn’t arrived for the item I haven’t had an sort of refund besides the delivery charge, I am absolutely distraught this was for my 22ns birthday and not happy at all seeing as 1 week down the line the item still hasn’t come .”

Helpful Report

Posted 6 years ago

“I am really disappointed. Waiting for my order more than 2 weeks. Still waiting... It is just rediculus”

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Posted 6 years ago

“Ordered a track top size xxxl but was sent a size small with the wrong tags on it the exact same thing happened again thats twice this has happened and I think it was the exact top that I sent back”

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Posted 6 years ago

“absolutely will never order from here again rubbish site n service ordered my boys shoes last tuesday it is wednesday 8 days !!! and it said 3-5 working days n they charged me 4.99 to store worst site ever for delivery charges to the store and not to come on time really angry with them”

Helpful Report

Posted 6 years ago

“Absolutely shocking! Ordered a tracksuit. Item arrived fine but it was only the top, after I emailed them they offered 40% of the item cost. So I’d like to meet the other person that has the bottoms and see what they were offered.”

Helpful Report

Posted 6 years ago

“I’ll never order something from here again. One item was missing and I’m still waiting a solution after 7 days! Really poor service”

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Posted 6 years ago

“Not happy at all, two weeks now waiting for my order. Not hopeful will receive this Wednesday....”

Helpful Report

Posted 6 years ago

“Ordered a pair of white trainers, they come and had blue biro pen scribbled all over them. And the box was battered. Still waiting to send them back because they haven't replied to me.”

Helpful Report

Posted 6 years ago

“Parcel was advised it would be delivered on Saturday so arranged to be home but it ended up coming 2 days early and therefore I wasn’t in, was left with a neighbour 5 doors down! Shoes were too small and after paying £5 delivery. I returned them to store whom were unable to give a refund. Only exchange or credit note. So I’m now stuck with a credit note for a store which I don’t really like much from and will end up spending another £5 delivery if I order anything online! So constantly throwing money away. Not a great experience.”

Helpful Report

Posted 6 years ago

“Delivery cost is high enough without having to also pay for the items you need to return”

Helpful Report

Posted 6 years ago

“Never received my order and because I was on holiday and could not complete the non receival form in 7 day’s as I was not in the country I will not be receiving a refund. I spent £45 and got nothing.”

Helpful Report

Posted 6 years ago

“Absolutely shocking the way my polo shirt was delivered it looked like someone tried it on scrunched it up and chucked it in the bag!!”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews