USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ORDER NOT RECEIVED...I received an email saying my order was out for delivery and then another saying it had been delivered and signed for at my household. The order was not delivered or signed for by anyone at my household as no one was in. I still haven’t received my order and am waiting for USC to look into this. I will not be ordering again unless USC change the courier service they use. The service the current courier (Hermes) provide is just not good enough.”

Helpful Report

Posted 6 years ago

“Have no contact for customer service or company in emails or phone had to go to shop myself to see if item was delivered very poor service”

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Posted 6 years ago

“I bought 2 pairs of the same shoe and both came with scuffs and scratches on. They had clearly been worn. I have tried to get a refund on something else with usc and they were hard work so 2 poor experiences and i won't be back for a third.”

Helpful Report

Posted 6 years ago

“Alough very happy with most of the items received, one item had no logo as advertised, the customer support has been terrible! It took days for a reply, then I was asked for photos which I duly supplied. They then asked for the original product code which I pointed out would be on the order number I supplied, however I found it and sent on Tuesday, I haven't heard a thing since, it's now Thursday evening!”

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Posted 6 years ago

“I placed my order on March 30th it is now April 11th. It was supposed to be delivered 5th to 7th April and I’ve heard nothing since April 2nd.”

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Posted 6 years ago

“Extremely bad service, not only have I not received my items I have paid for over a week ago, I was never contacted to say my order has been unable to be delivered and not informed where my parcel is now, after speaking with customer lee services several I am still left with payment taken an no items.”

Helpful Report

Posted 6 years ago

“Took ages for delivery and when arrived one pair damaged. Incredible/illegal? Return policy where buyer bears return postage costs even if item is damaged/defective. Don’t recommend!”

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Posted 6 years ago

“Absolute pathetic service couldn’t even phone to track order and found out store had received item days ago but no email to confirm now on holiday without the item”

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Posted 6 years ago

“If I could leave no stars I would! Beautiful collection of clothes but my order was left at the wrong address not even on the same street. It was found by a step of a house by a busy road and all I got is the packing that had my correct address printed on it as someone walking along had helped themselves to the contents I had paid for.”

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Posted 6 years ago

“Second time. Trainers where faulty”

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Posted 6 years ago

“Rubbish I've waited for over a week for an order I paid next day delivery on also the delivery services you use ie hermes are rubbish the never once tried to make delivery even tho they said they came once and no one was in was a big lie the lack of response via usc and hermes is really rubbish”

Helpful Report

Posted 6 years ago

“The products I received still had security tags attached and in torn packaging. One product showed signs of tear already. Won't be using them again, regardless of the savings offered.”

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Posted 6 years ago

“I ordered on 26th March. As of 9th April there are no sign of the goods ordered. I have tried emailing USC but have received no response. Robbing bastards”

Helpful Report

Posted 6 years ago

“Have not received my items”

Helpful Report

Posted 6 years ago

“Bought a pair of converse shoes. Was sent someone elses order by mistake, called to ask for a label to send it back, after a phone call and several emails finally managed to get the label. Sent the item back. haven't been contacted about a refund or exchange, though the money's left my account. Bought the same shoes on ASOS for cheaper with next day delivery, got them the next day. In conclusion, shop at ASOS.”

Helpful Report

Posted 6 years ago

“I received an item where I paid a price on the website but received it with another price on which was less - contacted Customer Services who refused to refund the difference - not happy”

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Posted 6 years ago

“Loved the trainers but 1 pair (the children’s size 7) still has the security tag on it”

Helpful Report

Posted 6 years ago

“If I could give a no star review I would. Appalling customer services and a completely unsatisfying shopping experience. I ordered shoes based on my uk shoe size only to find the shoes delivered had a European shoe size that did not match the uk shoe size I ordered. I am a uk size 4. I ordered what stated on the usc website a size 4 only to find the shoes that arrived were a size 3.5 so of course they did not fit. Had this been clearly stated on the website I would not have bought the shoes. I feel I have been completely mislead. I returned the shoes which I had to pay postage for myself as I could not return them to my local usc store. Why, god only knows? I have spoken to customer services who basically stated ‘the continental sizes can vary between suppliers’ If this is the case then why was this not stated clearly on the website when I purchased the shoes? Greater transparency is needed on the website as In my case I was sold shoes that were not as described on the website. I will not buy from USC again as I am certain this verges on breaking trading standard laws.”

Helpful Report

Posted 6 years ago

“Ordered a sweatshirt from yourselves 8 days ago to get delivered tho Stockport shop still not arrived”

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Posted 6 years ago

“Ordered Calvin Klein trainers and one looks like it has been worn. Waiting for help to sort it out as they are a present for Easter. Maybe a refund would be best”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews