USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,513 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,513 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Nicholas

USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars I would! Absolutely dreadful Customer Service - really unhelpful! I was sent the incorrect item which was no fault of my own. When I asked them to send out the correct item as it was for a gift they told me that the wrong item would have to be collected by courier and returned before I could get the right item I ordered. When I asked if I would have to take a day off work to wait in for the courier I was told yes! Couldn't return it to a shop either. Eventually agreed (after many emails and a phone call) that I could post it back (at my own cost) - they refunded the postage by cheque! Really is it the 1980s! When I asked for the correct item back they told me that all the info on the web was wrong and what I actually ordered they didn't have anyway - when I have seen the item in their shops! Was offered nothing in any way of a 'sorry' it's all our fault. DO NOT SHOP WITH THEM ONLINE.”

Helpful Report

Posted 6 years ago

“Product fine. Paid for next day delivery before 7pm at extra cost and got delivered 2 days later!! So I am out of pocket, won’t use again!!”

Helpful Report

Posted 6 years ago

“ordered a Hugo Boss t shirt last week and collected it from sportsdirect as requested. But after I collected it I opened the package and it wasn't what I ordered. It was a black hugo boss t shirt but the logo on the chest was a white rectangle with logo in black writing which I think cheapens the top. I was instructed to go to the USC store in East kilbride where I was told that they didn't keep Hugo Boss but the guy who was helpful he thinks maybe it is the wrong image on website. He called your store in Braehead he carefully described the top we were looking for and they confirmed they had it he actually described it twice and he was assured that they did indeed have the top set aside for us. So we then left East Kilbride to travel over to Braehead and when we got there it was the same as the one as I wrongly received. I'm not really one for complaining but as you can see by my previous email that I really needed this for Saturday night for my wife's birthday party and all the running about when I was already short on time has left a bit of a bitter taste as this was my first order with yourselves.”

Helpful Report

Posted 6 years ago

“Ordered a cap and received the completely wrong item”

Helpful Report

Posted 6 years ago

“Ordered a SILVER Armani baby changing bag for over £100 when it got delivered it is definitely not that colour it is beige. Tried to phone or email USC and no contact details available. Not happy”

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Posted 6 years ago

“Really happy with item and would recommend to family and friends fast shipping”

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Posted 6 years ago

“For the 3rd time on the trot I paid for next day delivery and for the 3rd time I was let down. Don’t advertise nxt day delivery if you can’t provide it !!!”

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Posted 6 years ago

“So happy tzat į found this page!”

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Posted 6 years ago

“Very good choice of product but was disappointed to be able to place an order with email confirmation and then the next day to be told part of my order was out of stock . My son was really disappointed. Need to sort out web site or stock availability”

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Posted 6 years ago

“Good service”

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Posted 6 years ago

“Delivery costs are shocking”

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Posted 6 years ago

“£4.99 for delivery? To store! And it still took 11 days from when I ordered it?! And now to return something I have to pay for that too?! I won’t be ordering from USC again”

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Posted 6 years ago

“Great service and great prices.”

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Posted 6 years ago

“Brilliant service.”

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Posted 6 years ago

“Great service and the prices of the items purchased are fantastic”

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Posted 6 years ago

“Terrible. Bought 2 pairs of vans and not only did they look like fakes, both pairs were quite obviously ex display models as one shoe from each pair had faded making them unwearable. As if you’re going to walk around with 2 different shades of trainers. One white and the other with a ugly yellow tinge. The shoes were discounted but the description never said anything about them being in this condition. Still awaiting refund.”

Helpful Report

Posted 6 years ago

“Loved being able to collect local but didn’t like paying £5 for the privilege.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Terrible, ordered up 4 items, only 1 arrived. Had to chase and cancel appointments waiting in on the second delivery. To note further - I did pay for a premium delivery.”

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Posted 6 years ago

“very fast delivery”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,513 reviews