USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,512 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

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“Great products, good prices :)”

Helpful Report

Posted 7 years ago

“I ordered 4 items 2 number dresses and 2 pairs of trainers for my girls, when I went to collect the order one pair of trainers were removed from the order with no explanation. I contacted customer service via e-mail as the item was still in stock, but I didn't want to have to pay for delivery again, they just sent a reply to say it's tough basicly!! Won't be using USC again cs is shocking.”

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Posted 7 years ago

“Missing item”

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Posted 7 years ago

“Solid, good quality Only and Raw clothing.”

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Posted 7 years ago

“Great products at great prices. Delivery is very expensive however. £10 a year unlimited next year delivery might be an idea? This would make USC the place i go for anything if this happened.”

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Posted 7 years ago

“Still not received my parcel”

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Posted 7 years ago

“Trainers came marked and dirty as if they had been worn! Rung to complain to be told to send an email with attached photos, which we did however we were then told it would take at least three days to be looked at and then if they agreed we would have to send the product off and wait for them to be looked at further! Pity they didn’t do all this before sending us the product! Asked if we could just return them to store, to be told NO.”

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Posted 7 years ago

“best market”

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Posted 7 years ago

“Very quick delivery. Items as described.”

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Posted 7 years ago

“User friendly website, good communication and fast delivery to click and collect destination.”

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Posted 7 years ago

“Very good quality and fast shipping.”

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Posted 7 years ago

“My previous experience has been great, but this time when I decided to take out a large order for Christmas I have been let down. I'm still awaiting the majority of my order two weeks later, not to mention waiting two weeks for an item to come In, in a previous order to be told two weeks later that i would have to wait until Christmas. I then cancelled that order and opened an even larger order which I am still awaiting. Two parties that I brought clothes for have gone and I feel that I've received a bad service in regards to communication and compensation. It really has put me off ordering online again from USC sports direct and any other company associated with yourselves. I recieved Two tracking numbers for my order one was sent and delivered, the other when tracked through your site Said it was at the sorting hub. But when I tracked it through hermes they said they were awaiting the parcel. This indiscretion created concern and I emailed you on many occasions only to recieved a vague email back re: my tracking numbers . Which left me in the same position. . I then rang yourselves today to be told that it was today it was sent to the hub and to expect it within 24hrs. I was refunded my postage but feel this could have been more significant of a discount especially as you offer 10% discounts to students.”

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Posted 7 years ago

“Speedy delivery, beautiful scarf with huge discount. Thanks”

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Posted 7 years ago

“The best site for shopping!”

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Posted 7 years ago

“The prices are good and a decent amount off items on the website. I just think you should have free delivery on orders over £100 and you should offer free returns.”

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Posted 7 years ago

“Charged for order that been cancelled, still waiting for money after 3weeks. No reply from customer service!!! Do Not buy anything”

Helpful Report

Posted 7 years ago

“£5.99 for delivery ha had to find email to contact you to ask why it was taking so long. The response was we will get back to you in 1-3 days. Never ever again shocking service. Took you 6days to deliver parcel just so you know it’s 2018 not 1980.”

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Posted 7 years ago

“I was more than happy with the ordering and delivery”

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Posted 7 years ago

“I ordered a pair of jeans that are not sized accurately and have had to pay to send them back and have had to pay to get them shipped back to me. not impressed as this was not my fault but i am still paying for someone else mistake”

Helpful Report

Posted 7 years ago

“ORDERED 22/11/18 RECEIVED 7/12/18 AFTER HAVING TO CHASED THROUGH CUSTOMER SERVICES ONLY ONE ITEM OFF ORIGINAL ORDER SENT OTHER APPARENTLY OUT OF STOCK (THE ITEM I REALY WANTED) POOR POOR POOR SERVICE”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,512 reviews