US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,596 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using US Mobile for 3 months now and am very happy with the serice. Had some technical issues with my phone service after returning from another country, I was indeed very lucky to have customer service agent Nobel on the line to help me. He is a thorough professional, polite and has great knowledge. He fixed all the issues I had with the phone service and went above and beyond to make sure everything was working fine and I don't run into any issues later on. I have never met anyone who would do such thorough testing to make sure of that. I would give him 6 stars out of 5.”

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Posted 1 year ago

“Agent Syed Ihsaan Kazmi spent a lot of time this evening helping me get a backmarket plan SIM manually activated (apparently there are problems with the website). He was very patient and professional! Not very impressed with the company so far, but Syed was great!”

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Posted 1 year ago

“Maheen and Amir Each addressed my needs today with expert responses with respect. I had updated my credit card but failed to re-establish my auto pay. Maheen reconnected everything quickly and everything seemed to work. Howev once I left my Wifi the system glitched and I had to call back. After some research/discussion Amir had me reset the Network on my phones Perfect! Highest stars for their knowledge and effective steps to resolve my issues”

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Posted 1 year ago

“I've been having problems with my data any time I would go off my wifi my data would stop working or be very slow. It became a nuisance and very frustrating. Having to reach out to customer service several times a week was unacceptable for me. I'm not a phone person so I always reached out through their text messaging option. They would help troubleshoot my phone that way and have me reset my phone after they reset it on their end it should be fixed etc My phone worked fine for lil while after and go right back to slow data or no data. Again I'm not a phone person. But today I needed help resetting my voicemail password and that's what got me to call over the phone and I'm so glad I did. I was connected with a gentleman named Nobel in technical support. He understood my frustrations and met my needs effectively. He took the time and walked me through every step thoroughly. He was patient, helpful, and very genuine. Honestly he was so pleasant to speak with. I hope all of the customer service representatives are like him. Thank you so much Nobel your awesome at your job thank you for making my day and fixing my data and resetting my voicemail password.”

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Posted 1 year ago

“Mr. Kizer was “Awesome”. I have been with U.S Mobile for 1 year and have never got my email and account fixed until today.”

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Posted 1 year ago

“I'm happy with the final results. It was a difficult process to get this port completed but it's done and the last gal was very good and helpful finalizing connecting to the pool and getting the phone up and running. She did a great job thank you.”

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Posted 1 year ago

“Service is great!!!”

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Posted 1 year ago

“Nobel, who works with usmobile, made a normally dull experience (calling to resolve a phone issue) into a delightful experience indeed. If more call centers or customer service folks were as genuinely helpful and concerned to resolve my issue as he was, then there would be more happy people walking around spreading kindness. I hardly ever write reviews unless my experience is dreadful but Nobel at US Mobile was an absolute sweetheart not to mention increased my positive experience with US Mobile in general. Thank you, Nobel!”

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Posted 1 year ago

“Service is great Rep was honest and went thru every detail. Kudos to your rep NOBEL.”

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Posted 1 year ago

“Nobel was very helpful with what I needed help with and he was very patient. I’m happy and I will continue to stay with us mobile.”

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Posted 1 year ago

“Usman is an expert tech support man. He helped me get my voicemail functioning properly when it was failing! I suggest to his manager/s that he be given a raise! Thanks US Mobile for your quick and intelligent customer service team! - Mark W.”

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Posted 1 year ago

“Best customer service ever from Anam! What confidence and knowledge! Loved her customer service. Way to go!”

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Posted 1 year ago

“I was assisted today by representative, Nobel, who was very knowledgeable and also very patient with me. He resolved my problem and I am very grateful for his help!!”

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Posted 1 year ago

“Technical support agent Nobel was very helpful and solved my problem within minutes. I would recommend US mobile to all. Thanks Nobel for getting me up and running !! A+++++++++++”

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Posted 1 year ago

“I am so impressed and grateful for all of the techs I talked to several times with the challenging problems They were polite and showed a sincere effort to help. After they went through the long list of what to try, ( I had to take breaks!), they sent me to a senior tech, Nobel. He was even more kind, patient, respectful, polite, explained well, and so willing to help me. I was slow and he never acted frustrated. Although it was a tiring many hours, it was also a joy! Thank you so much ☺️”

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Posted 1 year ago

“Having the communication with " Iqra Azad " in fixing the issue with my phone was EXCELLENT. She so patient with us explaining what to do and also calling back to check on was the problem resolved. Iqra Azad is a Huge asset to US MOBILE. THANK YOU Iqra for all your help, Rich H.”

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Posted 1 year ago

“Nobel 10 stars!!!!!! He is awesome!!!! Nicest worker ever!!!!!! Smart and very kind!!!!! Nobel Made my day actually!!!!!”

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Posted 1 year ago

“Nobel was sooooo extremely helpful and has done an amazing job answering all my questions and activating my phone despite a quite complicated setup. US Mobile is an amazing company that truly puts the customer first, and it is unbelievable how they are able to provide services with this quality and price. I am able to have unlimited 5G speeds faster than my home wifi for less than $40 a month! No other provider can compete with them in my opinion.”

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Posted 1 year ago

“The person I talk to that was your representative and technician was excellent he was professional courteous and very very patient he is a great credit to your company”

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Posted 1 year ago

“I can't tell you how pleased i was with Joshua Roy. he immediately owned my problem and went to work ! He is the best phone technician I have ever worked with !!!”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,596 reviews