US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,596 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just worked with Visam. He was super nice he was totally competent and got me through the pages are opening or transferring an account. If everybody is as nice as Visam and as competent and knowledgeable it will be great working with this company. Thank you very much. MBR”

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Posted 1 year ago

“Haroon Majeed Product Experience Analyst US Mobile was AWESOME! I was able to convey my concerns and preferences to him. He addressed them quickly and accurately to my satisfaction as do all your support agents. Everyone I speak to always exceeds my expectations. And, I greatly appreciate being able to place a call for my concerns. I am very happy being a customer of US Mobile. Thank you very much for the consistent high quality of service I receive. Sincerely,”

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Posted 1 year ago

“The gentleman was patient, kind and very helpful, wonderful experience 😀”

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Posted 1 year ago

“Usman was very helpful in getting my number all sorted and it was very convenient to port over to US Mobile from Mint Mobile!! Thanks so much for your help!”

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Posted 1 year ago

“US Mobile didn't exactly make me happy. But Shan Ali definitely did. He made up for all the aggravation and hours spent trying to debug my phone. He was very pleasant and real, knowledgeable, easy to understand fluent in English, so he understood me very well. Just a pleasure all around. He is the only reason I am still a customer. That, and the amazing plan options and prices. I realize a lot of the problems were due to my phone being an ancient three years old, but still...”

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Posted 1 year ago

“Iqra Azad was excellent in supporting my move to a new Shared Pool plan and adding a 2nd line being ported from Verizon. She was knowledgeable, professional & friendly! The only issue I had was that the call center phone system from Pakistan dropped call twice and had bad delays to USA. Iqra consistently called me back (I was on land line) so she was great but call center phone infrastructure was not.”

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Posted 1 year ago

“The agent was very knowledgeable and helpful with solving the issues with magnificent kindness and patience throughout the process. Kudos to her !! 🙏🏾🙏🏾😇👍🏾”

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Posted 1 year ago

“Excellent customer service. Hani John from customer care was awesome and very patient. 5 stars for his service provided. Will definitely recommend.”

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Posted 1 year ago

“Just had a wonderful experience with call-in support. Originally called to switch back to the black sim card from the white one due to finding out data de-prioritization was just as bad on the TMO network, but Nobel took the time to explain the issues that could be causing my problems. We discussed MVNO's, coverage, VZ vs TMO networks, and a few other things. It was great to have someone on the other end that understood the technology and issues. He provided excellent customer service.”

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Posted 1 year ago

“After 5 days without service and communicating with several agents, Zeshan was able to get thing resolved. I want to thank him, and if you ever have any issues, he's the man.”

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Posted 1 year ago

“How refreshing it is to know exceptional customer service still exists! Mr Ghazanfar Ali gets 100 Stars. I had issues getting my number ported over and no matter what he never gave up. When the port happened is was instantaneous, our call was dropped and he called right back and made sure all services were working. I tried to move to Visible months ago but that never happened because there were zero humans to deal with their website problems. 3 thumbs-up to U.S. Mobile and their excellent Customer Service”

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Posted 1 year ago

“Syed Ihsaan was a wonderful agent. Knowledgeable, patient, and gave great customer service. He made lifelong USMobile customers out of us. 5 BIG stars to him.”

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Posted 1 year ago

“Talha is an exceptional customer service representative. He patiently took the time to assist me thru various pages until everything went thru properly. Many companies need to provide such patient service representatives who will be there till all is completed, as we received with Talha. As the saying goes, "when a company takes good care of it's employees, the employees will take good care of the customers"”

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Posted 1 year ago

“I want to say thank you to the young man who took so much time with me setting up my new US Mobile account. He went way Beyound anything I would have expected. He truly makes your customer service look very very good!”

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Posted 1 year ago

“Haroon Majeed was patient and kind in giving us directions to activate our new phone. We are elderly and needed special attention. Thank you!!!”

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Posted 1 year ago

“Nobel was great as my technical support tech, in assisting me with troubleshooting. 5 Stars. Good service.”

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Posted 1 year ago

“Nobel In technical support was extremely helpful In solving the problems with my phone.10 stars would be a better choice of a rating👍👍👍👍👍👍👍👍👍👍! Thank you 😊”

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Posted 1 year ago

“Maheen with US Mobile was an excellent help with getting my phone activated. I couldn't say enough good about her. I've never experienced customer service like that with anyone! She was so patient and stayed with me for over 2 hours. She stayed with me till my problem was resolved, never made me feel like I didn't know what I was doing. She was so kind! Excellent service! So thankful!”

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Posted 1 year ago

“Nobel was patient, SO clear and SO thorough! Really brilliant customer support! Had issues of calls not being clear and not working and reception coming and going. He solved and tested so well. Thanks for removing my frustrations!!”

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Posted 1 year ago

“Navid was awesome in getting my number ported in to US Mobile even after my prior carrier botched everything. He was probably one of the most professional, patient, knowledgeable and helpful customer service reps I've talked to in a long time. We already are having a way better experience than the last company and hope that things will go well from here. Thanks again Navid!”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,596 reviews