US Mobile Reviews

Name: US Mobile
Address: 11 East 44th Street, Floor 2, New York, New York
Rating: 4.79

4.8 Rating 2,846 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,846 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nobel from us mobile deserve noble prize for his impeccable customer service and attention to detail he helped me out in a time of distress made my life easier”

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Posted 6 months ago

“I just wanna say I’m glad that I’ve switched to us mobile because of the epic customer service experience that I have received today while I was facing connectivity issues , they really made me feel like that my concerns mattered and thanks to agent Samir who went above and beyond to solve my connectivity problem , it’s highly like to find such a consumer friendly service provider nowadays and customer are just numbers but not here really, I feel like every customer’s voice and concern have a value here and they’ll do everything in there power to get your concern resolved . Thank you again Samir for taking almost 3h of your time to resolve my connectivity issue and getting me back to a full speed , and thanks to team us mobile for having such an agent on the team. Great work Samir ~Abdirahman 😊”

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Posted 6 months ago

“My thanks to Ghazanfar Ali. I am grateful for Ghazanfar's help and patience. We worked together and solved the issue. Great Job Ghanzanfar. Best wishes, Joe B”

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Posted 6 months ago

“Nobel was very helpful. He was patient with us and was able to answer the many questions we had. He was friendly and easy to understand, explaining things we did not know. We are thankful Nobel is the person that answered our call. We are very please with the service he provided and are happy with US Mobile.”

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Posted 6 months ago

“Excellent help from Mr. Kahn. Thank you.”

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Posted 6 months ago

“Excellent work. Thank you.”

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Posted 6 months ago

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Posted 6 months ago

“I just switched over and was having problems with my phone making and receiving calls. I worked with the chat room for about two hours resolving the issue, they the recommended me to speak with a senior tech. The scheduled a call with me at my office. Adeen called me and we spent another 1 1/2 hours working on the issue. Adeen was very patient with me and we were able to get things handled. I wish more companies had customer service like US Mobile. Thanks again Adeen!”

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Posted 6 months ago

“really helpful and patient”

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Posted 6 months ago

“I was thinking of Switching Companies , i called US Mobile and was connected with a Representative by the name of Farhana , she talked to me , understand what my Problems were , Fixed it for me and follow up with phone calls to make sure all is well , she's the Greatest , very Understanding , Patient and Comforting , because of her , I'm still with US Mobile and presently, very Happy 😊”

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Posted 6 months ago

“Khurshid Ali Khan is an awesome part of what makes US Mobile a great company. Thank you Khurshid Ali Khan, for making complex issues as simple as possible.. because of people like you, I will stay with USMobile. Great job ⭐⭐⭐⭐⭐”

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Posted 6 months ago

“I’m serious impressed with your company supporting efficient and economical service for land line service outside of a voip line…Haroon Majeed was extremely helpful in his explanations and I will be changing my ATT overpriced service soon! My compliments to Haroon and please forward my gratitude!”

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Posted 6 months ago

“This morning I received notification US Mobile had auto renewed my carrier plan for $40 after my free trial which ends 11/21/2023. I was surprised and to be honest a bit upset so I called US Mobile. Muhammad Aliyan was the representative that assisted me. I explained my situation/frustration and he professionally answered each of my concerns. He then provided resolutions to my complete satisfaction by refunding the $40 charge to my credit card and setting me up with the plan I had intended to choose. Highest marks to Muhammad & I'm grateful to know that I can request him in the future should the need arise. Thank you!”

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Posted 6 months ago

“Adeen was very helpful and knowledge about the service and was able to resolve two phone issues with Android 14. We are very happy with his performance and patience on this matter. I would recommend the service from US Mobile vs other cellular providers.”

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Posted 6 months ago

“Just had one greatest customer service experience in a long time Shan was very patient, professional and had a great attitude. Stayed on the line with me for just over an hour until my daughter's phone was up and running, 10 stars for Shan!”

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Posted 6 months ago

“Helped with my every request expeditiously!”

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Posted 7 months ago

“Khurshid Ali was a great help to me. He was very patient with me I am older and not real good on the computer. He was a really wonderful help. Arlene Spodeck”

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Posted 7 months ago

“I was frustrated with my service. My calls were going straight to voicemail. Text messages were very delayed. When I would try to use my phone for verification, I would not get the alerts. Joshua R, at US Mobile, was my rep. He listened to my concerns. His kindness, patience, and calm never wavered throughout the call, even though I am not a "techy". He is very knowledgeable and was able to walk me through the steps to fix the issues. I didn't feel rushed, and he made sure all of the issues were addressed before he ended the call. Thank you, Joshua!”

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Posted 7 months ago

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Posted 7 months ago

“Awesome Customer Service 👏”

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Posted 7 months ago

US Mobile is rated 4.8 based on 2,846 reviews