US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,598 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nobel was fantastic. Extremely knowledgeable and professional. Got my phone working in good shape.”

Helpful Report

Posted 1 year ago

“I've been having a issue receiving phone calls and texts and spoke to Nobel when I called in. He was extremely patient and helpful while helping me re-set my settings and sending me a new SIM card. Thank you Nobel for getting my issue addressed in one call! 🌟”

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Posted 1 year ago

“Totally outstanding. Helped with the problem I had with my phone. What more can I say. Way to go Aizaz!!”

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Posted 1 year ago

“Nobel did a fantastic job at helping me figure out my data problem. It took some time, but it was well worth it. Thanks 😊”

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Posted 1 year ago

“Farhana, is the best she gave so nice friendly and quick helpful service, keep on”

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Posted 1 year ago

“Yes he’s very knowledgeable and helpful”

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Posted 1 year ago

“Nobel from us mobile deserve noble prize for his impeccable customer service and attention to detail he helped me out in a time of distress made my life easier”

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Posted 1 year ago

“I just wanna say I’m glad that I’ve switched to us mobile because of the epic customer service experience that I have received today while I was facing connectivity issues , they really made me feel like that my concerns mattered and thanks to agent Samir who went above and beyond to solve my connectivity problem , it’s highly like to find such a consumer friendly service provider nowadays and customer are just numbers but not here really, I feel like every customer’s voice and concern have a value here and they’ll do everything in there power to get your concern resolved . Thank you again Samir for taking almost 3h of your time to resolve my connectivity issue and getting me back to a full speed , and thanks to team us mobile for having such an agent on the team. Great work Samir ~Abdirahman 😊”

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Posted 1 year ago

“My thanks to Ghazanfar Ali. I am grateful for Ghazanfar's help and patience. We worked together and solved the issue. Great Job Ghanzanfar. Best wishes, Joe B”

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Posted 1 year ago

“Nobel was very helpful. He was patient with us and was able to answer the many questions we had. He was friendly and easy to understand, explaining things we did not know. We are thankful Nobel is the person that answered our call. We are very please with the service he provided and are happy with US Mobile.”

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Posted 1 year ago

“I just switched over and was having problems with my phone making and receiving calls. I worked with the chat room for about two hours resolving the issue, they the recommended me to speak with a senior tech. The scheduled a call with me at my office. Adeen called me and we spent another 1 1/2 hours working on the issue. Adeen was very patient with me and we were able to get things handled. I wish more companies had customer service like US Mobile. Thanks again Adeen!”

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Posted 1 year ago

“really helpful and patient”

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Posted 1 year ago

“I was thinking of Switching Companies , i called US Mobile and was connected with a Representative by the name of Farhana , she talked to me , understand what my Problems were , Fixed it for me and follow up with phone calls to make sure all is well , she's the Greatest , very Understanding , Patient and Comforting , because of her , I'm still with US Mobile and presently, very Happy 😊”

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Posted 1 year ago

“Khurshid Ali Khan is an awesome part of what makes US Mobile a great company. Thank you Khurshid Ali Khan, for making complex issues as simple as possible.. because of people like you, I will stay with USMobile. Great job ⭐⭐⭐⭐⭐”

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Posted 1 year ago

“I’m serious impressed with your company supporting efficient and economical service for land line service outside of a voip line…Haroon Majeed was extremely helpful in his explanations and I will be changing my ATT overpriced service soon! My compliments to Haroon and please forward my gratitude!”

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Posted 1 year ago

“This morning I received notification US Mobile had auto renewed my carrier plan for $40 after my free trial which ends 11/21/2023. I was surprised and to be honest a bit upset so I called US Mobile. Muhammad Aliyan was the representative that assisted me. I explained my situation/frustration and he professionally answered each of my concerns. He then provided resolutions to my complete satisfaction by refunding the $40 charge to my credit card and setting me up with the plan I had intended to choose. Highest marks to Muhammad & I'm grateful to know that I can request him in the future should the need arise. Thank you!”

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Posted 1 year ago

“Adeen was very helpful and knowledge about the service and was able to resolve two phone issues with Android 14. We are very happy with his performance and patience on this matter. I would recommend the service from US Mobile vs other cellular providers.”

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Posted 1 year ago

“Just had one greatest customer service experience in a long time Shan was very patient, professional and had a great attitude. Stayed on the line with me for just over an hour until my daughter's phone was up and running, 10 stars for Shan!”

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Posted 1 year ago

“Helped with my every request expeditiously!”

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Posted 1 year ago

“Khurshid Ali was a great help to me. He was very patient with me I am older and not real good on the computer. He was a really wonderful help. Arlene Spodeck”

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Posted 1 year ago

US Mobile is rated 4.8 based on 2,598 reviews