US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,626 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just wanna say I’m glad that I’ve switched to us mobile because of the epic customer service experience that I have received today while I was facing connectivity issues , they really made me feel like that my concerns mattered and thanks to agent Samir who went above and beyond to solve my connectivity problem , it’s highly like to find such a consumer friendly service provider nowadays and customer are just numbers but not here really, I feel like every customer’s voice and concern have a value here and they’ll do everything in there power to get your concern resolved . Thank you again Samir for taking almost 3h of your time to resolve my connectivity issue and getting me back to a full speed , and thanks to team us mobile for having such an agent on the team. Great work Samir ~Abdirahman 😊”

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Posted 2 years ago

“My thanks to Ghazanfar Ali. I am grateful for Ghazanfar's help and patience. We worked together and solved the issue. Great Job Ghanzanfar. Best wishes, Joe B”

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Posted 2 years ago

“Nobel was very helpful. He was patient with us and was able to answer the many questions we had. He was friendly and easy to understand, explaining things we did not know. We are thankful Nobel is the person that answered our call. We are very please with the service he provided and are happy with US Mobile.”

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Posted 2 years ago

“I just switched over and was having problems with my phone making and receiving calls. I worked with the chat room for about two hours resolving the issue, they the recommended me to speak with a senior tech. The scheduled a call with me at my office. Adeen called me and we spent another 1 1/2 hours working on the issue. Adeen was very patient with me and we were able to get things handled. I wish more companies had customer service like US Mobile. Thanks again Adeen!”

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Posted 2 years ago

“really helpful and patient”

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Posted 2 years ago

“I was thinking of Switching Companies , i called US Mobile and was connected with a Representative by the name of Farhana , she talked to me , understand what my Problems were , Fixed it for me and follow up with phone calls to make sure all is well , she's the Greatest , very Understanding , Patient and Comforting , because of her , I'm still with US Mobile and presently, very Happy 😊”

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Posted 2 years ago

“Khurshid Ali Khan is an awesome part of what makes US Mobile a great company. Thank you Khurshid Ali Khan, for making complex issues as simple as possible.. because of people like you, I will stay with USMobile. Great job ⭐⭐⭐⭐⭐”

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Posted 2 years ago

“I’m serious impressed with your company supporting efficient and economical service for land line service outside of a voip line…Haroon Majeed was extremely helpful in his explanations and I will be changing my ATT overpriced service soon! My compliments to Haroon and please forward my gratitude!”

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Posted 2 years ago

“This morning I received notification US Mobile had auto renewed my carrier plan for $40 after my free trial which ends 11/21/2023. I was surprised and to be honest a bit upset so I called US Mobile. Muhammad Aliyan was the representative that assisted me. I explained my situation/frustration and he professionally answered each of my concerns. He then provided resolutions to my complete satisfaction by refunding the $40 charge to my credit card and setting me up with the plan I had intended to choose. Highest marks to Muhammad & I'm grateful to know that I can request him in the future should the need arise. Thank you!”

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Posted 2 years ago

“Adeen was very helpful and knowledge about the service and was able to resolve two phone issues with Android 14. We are very happy with his performance and patience on this matter. I would recommend the service from US Mobile vs other cellular providers.”

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Posted 2 years ago

“Just had one greatest customer service experience in a long time Shan was very patient, professional and had a great attitude. Stayed on the line with me for just over an hour until my daughter's phone was up and running, 10 stars for Shan!”

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Posted 2 years ago

“Helped with my every request expeditiously!”

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Posted 2 years ago

“Khurshid Ali was a great help to me. He was very patient with me I am older and not real good on the computer. He was a really wonderful help. Arlene Spodeck”

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Posted 2 years ago

“I was frustrated with my service. My calls were going straight to voicemail. Text messages were very delayed. When I would try to use my phone for verification, I would not get the alerts. Joshua R, at US Mobile, was my rep. He listened to my concerns. His kindness, patience, and calm never wavered throughout the call, even though I am not a "techy". He is very knowledgeable and was able to walk me through the steps to fix the issues. I didn't feel rushed, and he made sure all of the issues were addressed before he ended the call. Thank you, Joshua!”

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Posted 2 years ago

“Awesome Customer Service 👏”

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Posted 2 years ago

“Ghazanfar Ali was my friend throughout the process. He saved me from ending my service due to a bad area I was in, then he told me about how diverse US mobile network is and their unified option. Game changer..much love!!”

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Posted 2 years ago

“I am a brand-new customer and Saad was excellent in answering all of my questions and concerns regarding both Home & Cell services... He has the true customer service attitude that is what's so lacking today! He even called me back when we got disconnected, which was what has sold me on your services... We got my account setup online and has sent me the starter kit for my unlocked cell phone that I will be purchasing in a few weeks. I will also be purchasing your Home phone Service. I am a recent paraplegic, confined to a wheelchair and my phones are my lifeline!!! Thank you, Saad you made this decision, to go with US Mobile all the easier and I commend you for your Great Customer Service and hope you are appreciated by your company's leadership.”

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Posted 2 years ago

“Joshua, went above and beyond to help me, plus he had so much patience with me, together we resolved all my issues and we are joining the US Mobile family. Thank you for your excellent customer service, am so glad to save money and love, love, love the customer 24 hrs service... Kudos to Joshua for all his help, thank you Mrs. Deborah Crawford 🥰”

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Posted 2 years ago

“Fixed exactly what I needed fixed. Communicated very clearly and professionally.”

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Posted 2 years ago

“Such great customer service from Syed Ihsaan Kazmi at US Mobile. He was so kind and patient with helping me port my number and setting up my phone so it would work right. Many thanks!”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,626 reviews