US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.74

4.7 Rating 2,642 Reviews

94 %

of reviewers recommend US Mobile

4.7

Based on 2,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“US Mobile has consistently provided excellent service and competitive pricing. Their network coverage is impressive, and their customer support team is always helpful and efficient. I highly recommend US Mobile to anyone seeking a reliable and affordable mobile provider.”

Helpful Report

Posted 2 years ago

“US Mobile is a complete scam. You pay for a plan, and they stab you in the back. Eight weeks ago, they flagged my account for "excessive conference calling"—a completely fake label they slap on standard dial-in lines. Then, with zero warning, they gutlessly choked my line with a pathetic 50-minute cap for the whole billing cycle. Penalizing paying customers for routine usage makes US Mobile an absolute joke. They are an unreliable, bait-and-switch dumpster fire. Steer clear and find a real carrier you can actually trust.”

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Posted 23 hours ago

“Their unlimited plans are LIMITED, the minutes are counted, and when determined as high, they cut off your talking service”

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Posted 2 days ago

“I had great help from a man whose name started with Sho (Shookie maybe?) it took a little while to get transferred and access information, but very nice person on phone. It actually transferred me to a real person pretty quickly as well.”

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Posted 2 days ago

“Arbitrary Caps Without Warning over Regular Dial-In Lines When you pay for a phone plan, you expect a reliable lifeline. Eight weeks ago, US Mobile flagged my account for "excessive conference calling"—a label they abruptly apply to standard, regular dial-in lines. Then, eight weeks later with zero notice, they suddenly slapped a 50-minute cap on my line for the entire billing cycle. Penalizing customers for routine phone usage and placing strict caps on active lines without warning makes US Mobile an unreliable carrier. If you rely on dial-in lines, maintain a backup plan with a carrier you can actually trust.”

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Posted 2 days ago

“I have been working with various cellular providers for many years...T-Mobile, Verizon, AT&T, Nextel, etc. I have also worked through various promotions with packaged services that come with my home Internet providers (RCN at one time, then AT&T). I have also worked with various MVNO providers (Visible, Total Wireless). And, finally, I have also worked with Prepaid services (T-Mobile). With all of those experiences, customer support was always the questionable component, with one of them being terrible technical support as well. My experience with US Mobile has been EXCEPTIONAL! Hands down the best, and consistently so! I wanted to test them, but also wanted to receive the promotional discount for multi-network for two other phone numbers so that I could have all three networks on my device. This involved porting numbers from two different carriers, and one of the numbers even resided on a different device. It all went through just fine, and one of them required some extra help by US Mobile. No problem ... they were able to complete this all in a matter of a couple of hours (most of that time was me getting Port-out PINS from my carriers). And, when I wanted to switch to annual billing to receive an even better price, I was assisted smoothly by US Mobile. They are truly amazing at their customer service. And...get this: After being with them for a month, I received a personal email asking me to contact them with my experience and/or problems because they truly wanted to know how they are doing! Think hard now...what other company does that today? I highly recommend US Mobile.”

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Posted 1 week ago

“I asked their bot if I could talk to human, because I couldn’t find a phone number. Someone came on the chat and asked how they could help me I let them know I was a potential customer and would like to speak to someone over the phone they took my number and said I would get a call back in approximately 45 minutes 6 hours later I hadn’t received a call back won’t be using their service can only imagine what it would be like getting an issue resolved about having a problem with their service”

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Posted 1 week ago

“No workable options for the lack of communication and help when setting up 6 phone lines and 2 watch lines. 6 hours later still getting g the runaround Poor communication, and unhelpful options when concerns are brought up. Can not recommend”

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Posted 3 weeks ago

“At them for about a year, they're a great company. I haven't had any issues. The internet works great. It's fast, and it's super cheap.”

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Posted 1 month ago

“Yesterday I tried switching from TracFone to us mobile. The switch did happen but I no longer have Wi-Fi calling. In either case I'm still on the Verizon network and I had Wi-Fi calling up to the point of switching to us mobile. Customer service related it was because I'm in a weak cell reception area which I don't buy because TracFone had no issues with it. I'm in the 30-day trial but if things don't come back to Wi-Fi calling it will be back to TracFone.”

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Posted 1 month ago

“I've been using cellphones since I was 17 and im 53 and I've never since such a superior service, most wouldn't understand the technology, but when they do 99 percent will change to US Mobile, us mobile service and features are unmatched.”

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Posted 1 month ago

“I would give them zero stars if it was possible. It is cheap for a reason. My service stopped for 9 hours today while traveling (still in the US) with no reason at all. Spent 6 hours chatting with the service team and they gave me the run around. I had to travel home with zero service by myself because no one knew how to help me and I couldn’t keep sitting in the coffee shop using their wifi anymore. On top of that I bought more data assuming that is why it stopped working in the first place just to find out I had plenty left and they wouldn’t even refund me for that. If you can choose any other carrier you should. I will be switching after today.”

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Posted 2 months ago

“3 month promotional plan stopped working after 1 month, spent hours with support and to no avail they were unable to resolve the issue. Decided not to renew and finding a different provider instead.”

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Posted 2 months ago

“very very bad & nasty service they promissed me my phone will work oversee i paid money for that & it didnt work they didnt help me with that & didnt give me back the money they spoiled my whole business trip”

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Posted 3 months ago

“I guess it goes back to "you get what you pay for". Beyond the beginning of cellphones,,, the flip phone days,,, with limited infrastructure causing poor reception and dropped calls, U.S. MOBILE is the worst service I've ever experienced... I am so disappointed and sorry I switched. It is extremely slow to download basically everything, sometimes just freezing up to the point I have to "x out" of whatever after 15 - 30 seconds or more and reload my attempts,,, like with my yahoo mail or Gmail, weather radar, Home Depot or Lowe's searches, or basically anything else like Amazon, Ebay, or Marketplace. I would say maybe 10% of the time it seems just "ok", but never seems to be tap the screen and whatever just pops up quickly. Sadly I didn't really have an opportunity to check it out for the 1 month trial because I have 2 phones and didn't want to lose my numbers, so I wanted to port them away from my previous provider and hoped the more positive reviews were accurate... for me they were not! I would not have thought ANY service with today's technology could be this poor,,, but it is. I HIGHLY IF YOU ARE GETTING YOUR 1ST MOBILE PHONE SERVICE ,,, DO THE 1 MONTH TRIAL. IF YOU ARE SWITCHING PROVIDERS, KEEP IN MIND ABOUT PORTING YOUR NUMBER AROUND,,, YOUR PHONE MUST BE ACTIVATED UNDER SERVICE OF SOME PROVIDER TO PORT, SO PAY ATTENTION TO YOUR TIMING SO YOU DO NOT LOSE YOUR NUMBER IF THAT'S IMPORTANT TO YOU.”

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Posted 3 months ago

“Huraira Kabeer helped me out and he had so much knowledge, experience, kindness. He saved me so much headache. He's the best!!!”

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Posted 5 months ago

“I am extremely satistied with the service I received. Their team was attentive and very responsive from start to finish. I would not hesitate to recommend them to anyone in need of professional and dependable support.”

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Posted 6 months ago

“I am grateful for their assistance, as my withdrawal issue was handled efficiently and without complications.”

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Posted 7 months ago

“I had a question about using my phone abroad with their Unlimited Premium Plan with a phone that was not esim compatible being able to make calls and use data. The service was outstanding. After a brief interaction with a bot, I was immediately switched to a customer representative that answered all my questions. I found out that the only thing I had to enable my phone outside the US was to switch on "International Roaming" on my phone.”

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Posted 7 months ago

“To say I love US Mobile is an understatement. From the moment I purchased my SIM cards, I was welcomed by an onboarding specialist who personally reached out to me via email. While every US Mobile plan offers incredible value for the price, what truly sets the company apart is its outstanding customer support. I have never been given the runaround or told I needed to be “transferred to another department.” Every representative I’ve interacted with has been patient, knowledgeable, and committed to resolving my questions and concerns the first time instead of making me reconnect with them about the same issue the next day. They don’t end the conversation until you’re confident your issue has been fully addressed. Recently, I helped a family member port their number to US Mobile. When the port request failed, I contacted support through online chat. The agent stayed with me throughout the entire process, and I never felt rushed. We spent considerable time exploring every possible solution to complete the transfer. Ultimately, the issue turned out to be with the previous carrier, which refused to release the number. Even though the problem wasn’t on US Mobile’s end, the representative clearly explained what information I needed to obtain from the other provider to resolve it. If you’re looking for a reliable and affordable cell phone plan backed by exceptional customer service, I highly recommend US Mobile. In my opinion, it’s the GOAT of the wireless industry!”

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Posted 8 months ago

“I’ve been with US Mobile for about three years now, and overall I’ve been very happy with the service. The biggest standout is the ability to switch between all three major networks and use whichever one works best where I’m traveling. The multi-network option is genuinely useful and something I wish more carriers offered. Customer service has been solid. I’ve only had one real issue—a transfer that got stuck—which took a few days to resolve, but it was resolved, and support stayed responsive throughout the process. I do have mixed feelings about a couple of recent changes. The switch from true annual plans (365 days) to a 30-day cycle labeled as “annual” feels unnecessary and a bit less customer-friendly. I’d also love to see phone manufacturers catch up and allow more than two active eSIMs at once, because US Mobile’s flexibility really deserves better hardware support. One small, admittedly cosmetic note: I really loved the blue app icon. The return to the white one was a downgrade for me, and I’d be thrilled if the blue icon made a comeback. All that said, US Mobile continues to be one of the most flexible and traveler-friendly carriers out there, and I still recommend them—especially if coverage consistency across different regions matters to you.”

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Posted 8 months ago

US Mobile is rated 4.7 based on 2,642 reviews