US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,598 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just can't tell you how happy I am with US Mobile. I had a problem connecting and with a password, and they stayed with me until the problem was solved. WONDERFUL!!!!!”

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Posted 4 years ago

“Qirat was very helpful in solving my questions! I would 100% recommend talking to the customer service if you ever need any help.”

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Posted 4 years ago

“I had to wait A few minutes before someone was available but Mukesh Kumar was a huge help and very courteous. I was always informed of what was going on so I wasn't left wondering.”

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Posted 4 years ago

“Muhammad Affan was able to resolve my voicemail problem very quickly. Overall the service with US Mobile is responsive and quick.”

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Posted 4 years ago

“I like that I have control over the minutes I want. Sadly my new phone is not compatible. I also like that you can snooze you account when you need to.”

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Posted 4 years ago

“Good option for Canadians having to stay in the US for an extended period. Sarfraz was very helpful getting everything set up with me! Man's a real boss!”

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Posted 4 years ago

“Aroosha provided good service in getting SIM card working on a new iPhone.”

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Posted 4 years ago

“Taha Khan was very helpful in assisting me in what I needed regarding my cell service.”

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Posted 4 years ago

“Taha Khan was great and very helpful.”

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Posted 4 years ago

“Aaron Wylie did a great job with the customer service portion and helped me get my phone to work. 5 stars for him! I left 4 stars because the Super LTE compatibility tool said my phone was compatible, but it wouldn't. I'm a weird corner case (custom ROM, European phone model), but I was relying in part on that tool when I purchased my phone. It still works on the GSM network, but that coverage isn't as good in my area.”

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Posted 4 years ago

“Chat support is the best I have ever encountered. Almost immediate. Abdulah was super helpful. I am pre-disposed to not liking offsore call centers but this company has chosen well. My constructive criticism: bringing your number over is not as straight forward as it should be. If you are currently using Verizon, then you need to ask support for a "fake" IMEI to port it over. Also, make sure that you do not deactivate your Verison account before attempting to port over. Otherwise, the service has been very good, the connectivity is good and the features and price are very good.”

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Posted 5 years ago

“US Mobile delivers great value for the money. You can customize your plan month-to-month, and pay for exactly want you need in terms of call minutes, text, and data, and nothing more. Their website is very simple and intuitive, and the customer service agents are excellent. I'm deducting a star because they can improve in how they handle MMS (group texts, and pics / videos over text). You need to pay for a data plan and the plan quota is used anytime you send an MMS. By contrast, our Verizon plan has unlimited MMS even for a limited data cap, and the data quota doesn't count against MMS. Other than that, US Moblie is excellent!”

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Posted 5 years ago

“Khurram H. provided technical support for me today. As usual, he was patient and persistent in solving my minor but elusive issue. US Mobile is more than satisfactory for my moderate phone service needs, and the rates for unlimited service are also very good, with good service on top of that.”

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Posted 5 years ago

“Great customer service. Aaron Wylie was very friendly and helpful when I needed to reuse my SIM card!”

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Posted 5 years ago

“us mobile ok but Kamil Khan the best!”

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Posted 5 years ago

“USMobile reps. whether the are in Tech. support or Cust Serv. they have always provided good service, knowledgeable and pleasant.”

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Posted 5 years ago

“I don't know why USMobile is dropping my cell network connection from time to time. Last time it was only the texting that goes down, but today it was both cell data and text (and I never tested placing a call). Once I'm at home with wifi again they will solve whatever issue they are having with my line within 30 minutes or so - and don't get me wrong, once they are told about the problem, the resolution goes really smoothly, even if I, like today, had to switch from chatting on the phone to using a computer (because the phone was rebooting, and rebooting again). So in short, they seem to have some technical issue somewhere that I wish they would resolve once and for all, but the help chat works flawlessly.”

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Posted 5 years ago

“Great customer service and love the product. Wonder though why I have to call each month to activate the hotspot. Can't wait till they offer an affordable Canada US plan :).”

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Posted 5 years ago

“Always available online to walk me through any problems I have. Also very prompt mail service.”

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Posted 5 years ago

“The customer service is great, they try their best and are as helpful as they can”

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Posted 5 years ago

US Mobile is rated 4.8 based on 2,598 reviews