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US Mobile Reviews

4.8 Rating 2,826 Reviews

95 %

of reviewers recommend US Mobile

Company Reviews

Product Reviews

4.8

Based on 2,826 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service today was amazing. I woke up to check my bank account and saw extra charges and was upset. I was able to get ahold of customer service immediately through the chat feature. Omema helped me figure it out right away and explained things to me so I can help myself in the future. Omema was particularly helpful!”

Posted 3 years ago

“Ayesha was most helpful. She was patient in dealing with my case. Lovely worker.”

Posted 3 years ago

“Had an issue activating the phone through the automated process. I started a support chat session with Omema who was able to solve the issues without delay. The phone was activated and working within a few minutes. I switched to the service based on their pricing model.”

Posted 3 years ago

“Undocumented 50gb soft cap but great customer support. I needed a solution for my kids school while away from home and tried US Mobile. I got it all set up and them my son asks if its OK to download some video game overnight. Sure, It unlimited I said. Only to find out that there is some soft download cap and it must be some HUGE video game. I contacted customer support and they were able to give me more cap. so all is well.”

Posted 3 years ago

“I just can't tell you how happy I am with US Mobile. I had a problem connecting and with a password, and they stayed with me until the problem was solved. WONDERFUL!!!!!”

Posted 3 years ago

“Qirat was very helpful in solving my questions! I would 100% recommend talking to the customer service if you ever need any help.”

Posted 3 years ago

“I had to wait A few minutes before someone was available but Mukesh Kumar was a huge help and very courteous. I was always informed of what was going on so I wasn't left wondering.”

Posted 3 years ago

“Muhammad Affan was able to resolve my voicemail problem very quickly. Overall the service with US Mobile is responsive and quick.”

Posted 3 years ago

“I like that I have control over the minutes I want. Sadly my new phone is not compatible. I also like that you can snooze you account when you need to.”

Posted 3 years ago

“Good option for Canadians having to stay in the US for an extended period. Sarfraz was very helpful getting everything set up with me! Man's a real boss!”

Posted 3 years ago

“Aroosha provided good service in getting SIM card working on a new iPhone.”

Posted 3 years ago

“Taha Khan was very helpful in assisting me in what I needed regarding my cell service.”

Posted 3 years ago

“Taha Khan was great and very helpful.”

Posted 3 years ago

“Aaron Wylie did a great job with the customer service portion and helped me get my phone to work. 5 stars for him! I left 4 stars because the Super LTE compatibility tool said my phone was compatible, but it wouldn't. I'm a weird corner case (custom ROM, European phone model), but I was relying in part on that tool when I purchased my phone. It still works on the GSM network, but that coverage isn't as good in my area.”

Posted 3 years ago

“Chat support is the best I have ever encountered. Almost immediate. Abdulah was super helpful. I am pre-disposed to not liking offsore call centers but this company has chosen well. My constructive criticism: bringing your number over is not as straight forward as it should be. If you are currently using Verizon, then you need to ask support for a "fake" IMEI to port it over. Also, make sure that you do not deactivate your Verison account before attempting to port over. Otherwise, the service has been very good, the connectivity is good and the features and price are very good.”

Posted 3 years ago

“US Mobile delivers great value for the money. You can customize your plan month-to-month, and pay for exactly want you need in terms of call minutes, text, and data, and nothing more. Their website is very simple and intuitive, and the customer service agents are excellent. I'm deducting a star because they can improve in how they handle MMS (group texts, and pics / videos over text). You need to pay for a data plan and the plan quota is used anytime you send an MMS. By contrast, our Verizon plan has unlimited MMS even for a limited data cap, and the data quota doesn't count against MMS. Other than that, US Moblie is excellent!”

Posted 3 years ago

“Khurram H. provided technical support for me today. As usual, he was patient and persistent in solving my minor but elusive issue. US Mobile is more than satisfactory for my moderate phone service needs, and the rates for unlimited service are also very good, with good service on top of that.”

Posted 3 years ago

“Great customer service. Aaron Wylie was very friendly and helpful when I needed to reuse my SIM card!”

Posted 3 years ago

“us mobile ok but Kamil Khan the best!”

Posted 3 years ago

“USMobile reps. whether the are in Tech. support or Cust Serv. they have always provided good service, knowledgeable and pleasant.”

Posted 3 years ago

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US Mobile is rated 4.8 based on 2,826 reviews