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US Mobile Reviews

4.8 Rating 2,826 Reviews

95 %

of reviewers recommend US Mobile

Company Reviews

Product Reviews

4.8

Based on 2,826 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't know why USMobile is dropping my cell network connection from time to time. Last time it was only the texting that goes down, but today it was both cell data and text (and I never tested placing a call). Once I'm at home with wifi again they will solve whatever issue they are having with my line within 30 minutes or so - and don't get me wrong, once they are told about the problem, the resolution goes really smoothly, even if I, like today, had to switch from chatting on the phone to using a computer (because the phone was rebooting, and rebooting again). So in short, they seem to have some technical issue somewhere that I wish they would resolve once and for all, but the help chat works flawlessly.”

Posted 3 years ago

“Great customer service and love the product. Wonder though why I have to call each month to activate the hotspot. Can't wait till they offer an affordable Canada US plan :).”

Posted 4 years ago

“Faisel S. helped me. Activated 3 lines with you yesterday and 2 still don't connect. I think we have exhausted everything and it could be the phones themselves or the service they were on before. I am going to call the service and check with them.”

Posted 4 years ago

“Always available online to walk me through any problems I have. Also very prompt mail service.”

Posted 4 years ago

“The customer service is great, they try their best and are as helpful as they can”

Posted 4 years ago

“The customer service is very responsive and helpful. Hasnain H. helped me last and was great.”

Posted 4 years ago

“i ttook so long to put the chip in an old iphone 6 but finally it worked. Customer support really patient testing it.”

Posted 4 years ago

“I think US Mobile and tech support is superb! However, I had to leave US Mobile because as a business user (not a telemarketer or scammer) my daily usage was such that US Mobile automation kept turning off my cell service. That honestly said, for a non-business user of cellphone service, this would be a great option for cell service.”

Posted 4 years ago

“Your reps are helpful. What is wrong is: the Site has icon covering the sign in. when I found and entered info to change password, site is blocked at bottom and cannot scroll down to submit...”

Posted 4 years ago

“Cheap phone service. I would suggest to offer att cell service to give better service in certain areas of Alabama.”

(Kashan Altaf) - Posted 5 years ago

“Got my data back.”

(Kamran Zafar Gill) - Posted 5 years ago

“Good cheap basic service. I like the a la carte menu.”

(AbdulRafay Moeen) - Posted 5 years ago

“Good prices when you can control usage. With international data roaming package (like 5$ or 10$ month) I would not have to change”

(Kashan Altaf) - Posted 5 years ago

“That it was very cheap! The thing I would change is the ability to do group chats and to send files via text”

(Shahdab Younis) - Posted 5 years ago

“Porting my number was simple and very fast. I switched my own account to US Mobile from AT&T after hating them for years and half a year watching my daughter get good service from US Mobile. My only wish is that international roaming were supported.”

(Rizwan Ahmed) - Posted 5 years ago

“Answered my questions. However, the problem should NOT have happened. My account would not show current talk/text/data balances during a system upgrade.”

(Samina Tipu) - Posted 5 years ago

“Everything is good. Thank you”

(Hassan Akram) - Posted 5 years ago

“US Mobile has great customer service, good customization, and insanely low prices. The only problem is that the coverage isn't so great.”

(Hassan Akram) - Posted 5 years ago

“Something is always failing it seems, but your support guys always fix it quickly. They are always very personable as well.”

(Shahrukh Ahmed) - Posted 5 years ago

“A bar short of the best network, was not the end of the world for me, especially when I was a student.”

(Maryam Ayyaz) - Posted 5 years ago

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US Mobile is rated 4.8 based on 2,826 reviews