Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

US Mobile Reviews

4.8 Rating 2,831 Reviews

95 %

of reviewers recommend US Mobile

Company Reviews

Product Reviews

4.8

Based on 2,831 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

11 East 44th Street,
Floor 2,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Representative, Aizaz Khattak who assisted me thru several problems was just a very knowledgeable, nice and patient person. I felt bad taking so much of his time but he walked me thru all I needed to do to get activated. The excellent customer service was very much appreciated! 😊”

Posted 4 months ago

“I am very happy with Nobel!!! He has really been helpful and very patient and I could really understand the things he was asking me to do. And he was reassuring that we would get my concerns answered. Great service!!!!”

Posted 4 months ago

“My name is Bruce Ogilve and I would like to thank Nobel of customer service for manually setting up my wife's cellphone. He thoroughly went step by step with us and even saved us money, setting us up on a shared data account. Nobel was very knowledgeable, polite, kind and we can't thank him enough for all his help. We commented on his beautiful accent and found out he is from Islamabad, Pakistan. Nobel is a huge asset to US Mobile.”

Posted 4 months ago

“Yes. My experience was very wonderful. My technology support representative was Nobel and he did a very good job.”

Posted 4 months ago

“Alishba Arshad was so understanding and so helpful, she helped me just know everything would be ok. The customer service is really good and the price is reasonable also. I refer two my friends to US Mobile.”

Posted 4 months ago

“He helped me out with a lot of patience He was great”

Posted 4 months ago

“Shan has been absolutely amazing to sit by my entire case to help sort the issue I was facing with repeated follow ups and amazing customer service. I’d like to give Shan a solid 10 star if I could!”

Posted 4 months ago

“Nobel with USMobile was great! He goes above and beyond to make sure that the technical issues are resolved and I and was happy at end the of the call. USMobile in general has the best customer service I have ever experienced and this interaction with Nobel was the best so far.”

Posted 4 months ago

“I was on an earlier plan that I chose to upgrade. I called US Mobile to upgrade and had excellent customer service from my technical rep named Nobel. He was very patient, listened to my requirements and spoke of a couple plans that met our future needs. Once I decided which plan to upgrade to, he helped me make the changes and "walla", everything started working again and better. Customer service is excellent, the price is just right, and instant delivery to our phones happened immediately. I will continue recommending USMobile to all my friends as one of my friends recommended them to me.”

Posted 4 months ago

“I have been with the company for about a month and so far, they have been outstanding.”

Posted 4 months ago

“Many thanks to Nobel for great customer service.”

Posted 4 months ago

“Aizaz had been very helpful and patient. Stayed with me until I've rebooted my Moto G 2022 phone during the sim activation process. Very knowledgeable as well. Thanks for your help.”

Posted 4 months ago

“Nobel was like a representative for the Nobel Peace prize. He’s Ghandi reincarnated. It took over 90 minutes and he walked us through every single section where my husband, who has had a stroke, had to type in every single letter and digit in multiple categories. Nobel saved our marriage today. We had to do this same thing last Saturday and the representative we had that day was impatient and yelled at us. Nobel was kind, gracious, humorous and humble. Please give him a promotion and a bonus.”

Posted 4 months ago

“Khurshid was very patient in helping me troubleshoot a problem with connecting a new phone to the network. His determination and dedication are very appreciated! I've never had customer service as good as this from a cell phone network. Thank you so much!”

Posted 4 months ago

“On the help call for quite a while. The rep is so help and got all my questions answered.”

Posted 4 months ago

“Noble from US Mobile was a great help in setting up my new service as a new customer. I would recommend US Mobile to anyone who needs great customer service.”

Posted 4 months ago

“Shan was great he assisted me and activating my new SIM cards and updating all three of our phones and speed tests. I give him a 10 plus...”

Posted 4 months ago

“Saad Ahmed went above and beyond during an internal port from the GSM to Warp network. He was extremely patient, friendly and untimely resolved an issue I was having. USM is a fantastic company! Thank you guys :-)”

Posted 4 months ago

“Alishba Arshad was so understanding and so helpful. I was panicked in my situation, and she helped me just know everything would be ok. I hope someday she gets employee of the month.”

Posted 4 months ago

“Since switching to US Mobile, I’ve only had great experiences. The 24-7 customer service has been possibly the best I’ve ever had with any company, and they’ve been very patient with various bugs that have come up with everything from my older phone and computer, to needing to switch from GSM service to the Warp 5g, and figuring out how to manage lines in the pool. I just spoke with Nobel, and he was very knowledgeable and patient through the longest customer service experience I’ve had, and a number of tough points. I’m very grateful to have everything figured out. I do want to say that I’ve used other MVNOs before (Tracfone and Pageplus) and US Mobile is BY FAR the most open network (they let you trade your SIM cards between phones, for example, with no problem — where as Tracfone will freeze aspects of your service over time, I can’t express how annoying that has been) and they’ll let us use hotspot even if you have the most inexpensive pool plan (other MVNOs I’ve used lock that feature.) The prices — from plans to the price of data top-ups (Tracfone, at the time of this writing, charges $10 to add 1gb of data to a prepaid plan, USM charges $2) is fantastic, — especially when you consider customer service, the factors related to openness, and features included. I’m happy and grateful to have found them — really haven’t had anything but positive experiences so far. Thanks again to Nobel, and the several others I’ve spoken with (all have been great — I believe this includes Sheikh Usman, Khurshid, and others) Final note: I notice someone here complaining about a rate raise that just recently happened (and lowering their rating as a result.) To my knowledge, this person should be able to have their old plan grandfathered in (I believe I read that on the site) but even still, it was just a slight raise in cost, with a very significant increase in value to the affected plans (10gb hotspot on one unlimited plan vs 5gb previously, etc.) and the option to pay for the whole year, and still bring the cost down below what it was previously (which I love.) I hope this person is able to get their old rate though, since it sounds like they preferred, and that someone reaches out to them.”

Posted 4 months ago

«
1
2
...
4
5
6
7
8
»

US Mobile is rated 4.8 based on 2,831 reviews