US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,597 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,597 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great and consistent customer service and excellent data plans. Thanks to Umair Dogar for being so patient and polite while going over my questions and explaining them in detail. U the best!”

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Posted 2 years ago

“Zeeshan took the time to help me set up my eSim to get the best speeds possible. Very friendly !”

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Posted 2 years ago

“Mobile call quality is phenomenal and I am very happy to be a Client. Customer Service with Nobel was fantastic. He solved my problem in the first call in under an hour.”

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Posted 2 years ago

“Anum the tech support woman from haven she was fantastic she fixed my problem in 2 minutes. I only have nice things to say about her and all the US mobile tech support team”

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Posted 2 years ago

“Nobel was my representative to help me access Us mobile internet service on my phone went out him I don't believe I could have done it this representative shows the Integrity of US Mobile for the future I believe that people like him makes customers talk good about the company they work for if it wasn't for him once again I don't believe I could have got my phone on thank you Noble very good experience made everything more simple for me once again I can't say it enough the best tech I've ever talked to about my phone”

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Posted 2 years ago

“Syed was fantastic. He listened well and fixed the problem. Great Service. Thanks”

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Posted 2 years ago

“Their customer service was excellent. Hassein was patient and relentless in helping me.”

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Posted 2 years ago

“Umair Dogar was very kind, patient & understand with me he explained in details & he made sure I got the best plan today I will most definitely give him 5 start today & tomorrow Thanks US Mobile.com for your services...”

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Posted 2 years ago

“Umair Dogar was really helpful when he helped me transfer my phone number to another SIM card. He was very nice, patient, and knowledgeable.”

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Posted 2 years ago

“Umair Dogar was a a great fellow who helped me immensely with my phone issue today”

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Posted 2 years ago

“Customer service rep Umair Dogar was very helpful in setting up my new phone. He was efficient and polite.”

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Posted 2 years ago

“My new phone had problems connecting to the service network. The fix required a complete manual reconfiguration, requiring changes to many settings. Thankfully, Muhammad Faisal was there to guide me each step of the way. What could have been a harrowing experience for a 70 year old luddite was relatively painless. He was patient, polite and altogether pleasant. Cudos to Muhammad and US Mobile customer support.”

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Posted 2 years ago

“Thank you for everything. I was having issues with my bill and everything was explained in detail and corrected”

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Posted 2 years ago

“Deshan was an excellent customer service representative. He remained on the phone with me and ensured that my phone was working. He deserves a raise for his great service and the excellent way in which he represented US Mobile”

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Posted 2 years ago

“Wow!! Aysha solved my phone issues like the true professional that she is. She was pleasant concise tolerant and respectful. She went above and beyond what others might do. She is a keeper, Joe B”

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Posted 2 years ago

“I spoke w Hassaan about not being able to receive any texts from one person and not being able to receive photos from another, and he was very friendly and helpful! I appreciate him and his walking me through every step. Hopefully the reset and fixes worked, although that remains to be seen... Great cust svc on the phone though.”

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Posted 2 years ago

“Zainab Shah stayed on the line with us for quite a long time, helping us with multiple processes and answering many questions. She was very communicative, polite, and helpful which made this long procedure much better than it would have been otherwise. Thanks very much to her for her help!”

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Posted 2 years ago

“Typically excellent help desk service from US Mobile. Tech Ammar Shaukat was patient, expert, and easy to follow as he walked us through a complex set of phone setting customizations to fix an MMS issue.”

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Posted 2 years ago

“Zainab Shah was great! She spent a lot of time to resolve the issue we were having. I have been a customer of Verizon for about 25 years and I never got such good and fast service.”

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Posted 2 years ago

“Complete trash. Customer service is truly helpless when it comes to anything beyond basic. They continue to claim that a number port is still with the previous carrier even though the phone now says it's with Verizon, even when you call the phone number. Their customer service is just gate keepers that only handle basic tasks, if you have anything that is complex, they have no idea what they're doing and will just tell you they contacted another department, and that department will get back to you... they never do. I lost my phone number do to their complete incompetence.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,597 reviews