US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,608 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mr Bilal Mansoor, I really appreciate how patiently he helped me with my network issues and made sure my problem got sorted. I have used other carrier before but the way US moblie customer service helped me to sort my problem is really appreciable. 5 star for sure for Mr Bilal Mansoor.”

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Posted 2 years ago

“I’ve always had great service technicians with US MOBILE and today I had the best customer service experience so far! These guys know what they are doing and can explain it where a elderly person can understand.”

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Posted 2 years ago

“Mr. Bilal Manzoor, How can we thank Mr Bilal, let me count the ways. It isn’t easy to teach a 76 year old and an 80 year old how to do a complicated thing such as filling in all these number, passcodes etc. But… Mr Bilal was able to do it and be patient and friendly. We learned quite a bit about US Mobiles customer service. More companies should train their employees the way they do. Thank you Bilal manzoor, thank you US Mobile. I will certainly feel so good recommending your company to my friends. Thank you again. Ann Allen”

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Posted 2 years ago

“Good! Good! Good”

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Posted 2 years ago

“As always, great customer support and yes, 24/7 either chat or call. Zeeshan made sure everything works after I ported my phone number from another carrier to US Mobile. A challenge to Ahmed..come on man, put US Mobile in the map.”

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Posted 2 years ago

“US Mobile has the best customer support people I’ve dealt with in such a long time. Every agent I’ve spoken with on the chat as well as on the phone have tried to help me quickly and efficiently. Today I spent well over an hour on the phone with Asim as he went above and beyond any expectations I had helping me find a solution to switching from my previous carrier. I lost service multiple times causing me to drop the call and every time Asim called me back immediately to continue working on my problem. He was extremely patient with my spotty service, even called me on a different phone to accommodate my needs. He made me feel as though the company actually cared to have me a customer and helped me become a very happy customer at the end of the day. I called customer support very frustrated with my previous carrier not willing to help me port my phone number to US Mobile but the agents working here instantly wanted to assist me in every possible way they could. Thank you Asim so very much for doing an excellent job and treating me as a valued customer, that means a great deal. I plan on being a US Mobile customer for a very very long time!”

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Posted 2 years ago

“Your personal are wonderful very helpful thank you us Mobil”

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Posted 2 years ago

“Talha was great!! Lost service after Samsung update, but Talha walked me through all the steps to get me up and running in no time...Thx!!!”

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Posted 2 years ago

“Big thank you to usmobile. Earlier this month i had an issue and some question in general for which i called customer service and i got connected to an agent named kakria in the matter of few seconds unlike other companies where you are connected to robots and they keep saying things which a normal human being who is not educated about these terms and then you hang up because you are not able to get connected to a real person. I am not a tech savvy person and kakria explained every question i had. He was educated,humble,patient,professional and what not also forgot to mention the sweet lady who i called to confirm how to leave this review she guided me on how to as i am an old guy anyways i was busy and couldnt write this before but you guys are great and i am happy that i made this decision to move over to you guys and I would definitely recommend people to your company as your people know what they are talking about. Give kakria and that lady a raise I’m sorry I don’t remember her name.”

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Posted 2 years ago

“Fixed connection not working for any ph number called ! It would not even call Us monbile service number! Joshua did great job for all 3 lines being go Call out !”

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Posted 2 years ago

“The help was great. Thank you!”

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Posted 2 years ago

“IQRA Muhammad has been an excellent customer support specialist she was phenomenal at troubleshooting my port-in issue it took us 2 plus hours to get the whole thing going, and we finally did it, best customer service ever, Thank you IQRA Muhammad”

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Posted 2 years ago

“saha helped me so much and she was sooooooooooooooooooooooooooo kind and patient thank you saha”

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Posted 2 years ago

“Customer service at US Mobile is next to none it's superb in every way possible. Simply said. I had some dim card related issues and spoke with US Usman, who was professional in his approach of the issue he knew the products and services the company provided very well and was sbl6to explain everything to me in a very understandable manner.”

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Posted 2 years ago

“I would like to thank Isra Azad very much for her help. It was appreciated. And stress relief for me. Helen Fint”

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Posted 2 years ago

“Iqra Muhammad was absolutely wonderful in assisting in setting up a new phone! Wanted to share my thanks!”

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Posted 2 years ago

“Iqra Azad was the most patient person I've ever dealt with upon starting an account. Keep up your great work. I thank you very much!”

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Posted 2 years ago

“Zakria was a very helpful US Mobile tech and did all he could to get my phone to work but he couldn't get it to work. A friend of mine suggested to setting the phone to factory default setting and everything worked fine after that. Hopefully Zakria sees this message, so he can add this to his technical advice.”

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Posted 2 years ago

“stellar customer service by Usman.”

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Posted 2 years ago

“I am a fairly new customer with US Mobile and just made my first call to make a few adjustments to my 2 lines. I spoke with Usman and he really helped me quite a bit to get on the best plan for my wife and I. He was very helpful, polite and respectful. I appreciate the opportunity to speak with him. Keep up the good work!”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,608 reviews