US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,608 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,608 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Uzair helped me gain a second account #: So I could consolidate my four lines into 2 accounts with two lines in each account. This way there would only be two charges instead of 4 separate charges. Thank You Uzair! Congratulations on your new career with US MOBILE LLC.”

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Posted 2 years ago

“Ahsan iqbal was repp that help.i purchase new phone.had alot of trouble setting apn .he was very patient and very courtesy .he walk me thur it till phone was fix.quite a professional person.”

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Posted 2 years ago

“Activation kit arrived in time and customer care was very cooperative, friendly and helpful. Thanks”

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Posted 2 years ago

“Thank you for the quick response! Aizaz Khattak was very helpful!”

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Posted 2 years ago

“Tala thank you so much”

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Posted 2 years ago

“Mohammad shehriyar is absolutely amazing. He listened to my problem and fixed my problem. He stay on the phone with me until my problem was fixed!!!!! Great job”

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Posted 2 years ago

“Talks was amazing and responded to my concerns in kind. I had difficulty with my plan, as I mistakenly chose a pool plan; he corrected it immediately and enrolled me in the right plan. Thank you Talha!!”

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Posted 2 years ago

“I recently had issues with sending group messages and sending and receiving picture messages on my Samsung Galaxy S20. I spoke to quite a few support technicians concerning the issues and they weren't resolved. This morning I spoke with a live agent Nobel. He was able to resolve the issues. He had me do a series of things that took some time. He was very patient and explained everything in detail before going to the next steps.”

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Posted 2 years ago

“Just switched from AT&T to US mobile. Was a real process but customer service at US Mobile was great. Muhammad Aliyan was my last representative and he was awesome. Had to stay on hold with me for almost 30 minutes due to issues with AT&T. He was only one of 4 people who helped me during this process and they were all great! Happy to be on board with good cell service and saving money too😀”

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Posted 2 years ago

“He did great! Called me back several times till he got me back. Very knowledgeable in his profession.”

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Posted 2 years ago

“I've been having so much trouble switching from another carrier over to us mobile. After numerous calls with several representatives and spending 30-60 minutes with each call, the switch was unsuccessful. Some of the representatives are not trained very well to troubleshoot the problem and would give me all sorts of excuses ie. your transfer pin is wrong (it was not), your IMEI was incorrect, etc. I figured I'll just call back until I get someone that knows what they're doing, that person was Khurraim. He knew what to do and was on the phone with me the entire time until we were able to switch over. It was obvious he was more knowledgeable and experienced. Khurraim spoke great English and that made the phone call go much smoother, unlike some of the other agents that barely speak English so there was definitely some difficulty in comprehending. Ask for Khurraim if the other agents can't help you. Glad he was able to finally resolve the issue.”

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Posted 2 years ago

“I spoke with Ahsan Ejaz and he was very good with helping me with porting over my number and troubleshooting my phone issue. and just a very patient and nice person.”

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Posted 2 years ago

“Zakria was EXCELLENT with helping me reactivate my account with US Mobil. My reactivation was an all day event due to the previous carrier greatly lacked customer service! Zakria did several conference calls in an effort to complete the transaction. He was through, patient, and very professional. He is an instrumental asset to US Mobil!!!!!! Give him a raise please!!!”

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Posted 2 years ago

“I ported my for # to US Mobile and there was no connection. I called in and was patiently walked thru the process to connect.”

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Posted 2 years ago

“I was having issues with MMS messages when I switched over to US Mobile. I talked to a few techs who were all very nice and tried to help me but when I was finally connected with Nobel he helped me resolve it!! Very happy with US Mobile and their customer service so far. A+”

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Posted 2 years ago

“Helpful and friendly.”

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Posted 2 years ago

“Usman, the man with the plan in Pakistan, was more proactive, adept, socially present, and has a better grasp of the English language PLUS interacting with a different culture, easily,neutrally, and with panache. BIG thanks, Usman, for setting the bar for quick, easy, and congenial customer service! (Thank your parents as well. They did good~)”

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Posted 2 years ago

“Very pleased with our switch to USMobile, call quality has been great. I had an issue with receiving MMS messages from emails, but their tech support worked diligently till the issue was resolved.”

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Posted 2 years ago

“Nobel was a great help. Excellent skills you deserve a raise my friend. Above and beyond service”

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Posted 2 years ago

“Nobel, was very kind and patient fixing my issue. All is working as it should now.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,608 reviews