US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,596 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the most important things to me when choosing a provider is cutomer service and support. This agent was the absolute best! Thank you!!!!!!!”

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Posted 2 years ago

“Khurraim persevered for 2.5 hours on the phone with me to activate my phone.”

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Posted 2 years ago

“Iqra Azad was very helpful! She showed patience when I was dull about how to navigate me when I had no idea. She and I resolved my issues, and I am up and running again. Thank you Iqra! -Bill Davis”

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Posted 2 years ago

“Excellent customer service from Sheikh Usman. So glad we switched our entire family! Excellent service and lightening fast speeds”

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Posted 2 years ago

“Thank you Zakria phone service you did a great job of getting my phone to work correctly.”

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Posted 2 years ago

“Anum was the person finally able to get my phone working in all areas after switching to US Mobile five days ago. She was friendly, efficient and knowledgeable. Thank you Anum!”

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Posted 2 years ago

“Telha helped me so much today. He literally talked w me for 2 hours and taught me SO much. He was patient, professional, kind, and his English is perfect. He helped me address all the problems i was having and talked me through the solutions. I had been ready to switch carriers and he literally kept me as a US mobile customer and my two children. So he saved three customers from leaving. He is a HUGE asset to us mobile!! He deserves a raise!!”

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Posted 2 years ago

“I was having problems with my phone. Spoke to a very polite and knowledgeable gentlemen named Kyzer he found my problem after so many others tried. The customer service at Usmobile is top notch you always get connected with a real person anytime day or night and they know there stuff! wish I could give 6 stars”

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Posted 2 years ago

“Uzair helped me gain a second account #: So I could consolidate my four lines into 2 accounts with two lines in each account. This way there would only be two charges instead of 4 separate charges. Thank You Uzair! Congratulations on your new career with US MOBILE LLC.”

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Posted 2 years ago

“Ahsan iqbal was repp that help.i purchase new phone.had alot of trouble setting apn .he was very patient and very courtesy .he walk me thur it till phone was fix.quite a professional person.”

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Posted 2 years ago

“Activation kit arrived in time and customer care was very cooperative, friendly and helpful. Thanks”

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Posted 2 years ago

“Thank you for the quick response! Aizaz Khattak was very helpful!”

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Posted 2 years ago

“Tala thank you so much”

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Posted 2 years ago

“Mohammad shehriyar is absolutely amazing. He listened to my problem and fixed my problem. He stay on the phone with me until my problem was fixed!!!!! Great job”

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Posted 2 years ago

“Talks was amazing and responded to my concerns in kind. I had difficulty with my plan, as I mistakenly chose a pool plan; he corrected it immediately and enrolled me in the right plan. Thank you Talha!!”

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Posted 2 years ago

“I recently had issues with sending group messages and sending and receiving picture messages on my Samsung Galaxy S20. I spoke to quite a few support technicians concerning the issues and they weren't resolved. This morning I spoke with a live agent Nobel. He was able to resolve the issues. He had me do a series of things that took some time. He was very patient and explained everything in detail before going to the next steps.”

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Posted 2 years ago

“Just switched from AT&T to US mobile. Was a real process but customer service at US Mobile was great. Muhammad Aliyan was my last representative and he was awesome. Had to stay on hold with me for almost 30 minutes due to issues with AT&T. He was only one of 4 people who helped me during this process and they were all great! Happy to be on board with good cell service and saving money too😀”

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Posted 2 years ago

“He did great! Called me back several times till he got me back. Very knowledgeable in his profession.”

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Posted 2 years ago

“I've been having so much trouble switching from another carrier over to us mobile. After numerous calls with several representatives and spending 30-60 minutes with each call, the switch was unsuccessful. Some of the representatives are not trained very well to troubleshoot the problem and would give me all sorts of excuses ie. your transfer pin is wrong (it was not), your IMEI was incorrect, etc. I figured I'll just call back until I get someone that knows what they're doing, that person was Khurraim. He knew what to do and was on the phone with me the entire time until we were able to switch over. It was obvious he was more knowledgeable and experienced. Khurraim spoke great English and that made the phone call go much smoother, unlike some of the other agents that barely speak English so there was definitely some difficulty in comprehending. Ask for Khurraim if the other agents can't help you. Glad he was able to finally resolve the issue.”

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Posted 2 years ago

“I spoke with Ahsan Ejaz and he was very good with helping me with porting over my number and troubleshooting my phone issue. and just a very patient and nice person.”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,596 reviews