US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,598 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“US Mobile has the best customer service; they know how to keep customers happy! Bilal Manzoor made me very happy by adjusting my phone plans and saving me money. Thank you, Bilal, for making this customer happy!”

Helpful Report

Posted 2 years ago

“A+++++++++++++++ services from Nobel. Lost my esim number he helped locate it Thanks you”

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Posted 2 years ago

“I just have to give a huge shout out to Nobel, the amazing technical support representative who recently helped me out. I can't even begin to express how impressed I am with his incredible work and dedication. Right from the start, Nobel was super friendly and approachable. He explained things in a way that even a non-techie like me could understand. It's clear that he knows his stuff inside out and can tackle any problem with ease. But what really sets Nobel apart is his never-give-up attitude. He went above and beyond to find the perfect solution for me. No matter how tough the issue was, he persisted until it was resolved. His determination and persistence are truly unmatched. I have to say, Nobel's customer service skills are top-notch! I felt like he genuinely cared about getting things sorted out for me as quickly and efficiently as possible. To sum it up, Nobel is an absolute star in the world of technical support. His friendly nature, expertise, and outstanding customer service make him a true gem. I highly recommend Nobel to anyone needing technical assistance. Thanks a million, Nobel, for your awesome work!!!”

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Posted 2 years ago

“Sberbano had helped me with many issues. She was professional and patient and took the time to make sure that my phones were working properly. Very knowledgeable technically to be effective and efficient. I highly recommend US Mobile as a better alternative to Verizon and Tmobile.”

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Posted 2 years ago

“Excellent service Pacience Courtesy”

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Posted 2 years ago

“Aizaz Khattak was entirely professional and very helpful. I could not have gotten my problem fixed without him.”

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Posted 2 years ago

“Sheikh Usman Helped me out even though it took quite some time to get the apn settings correct where I could send receive picture messages mms. He was very respectful and continued to try and help me even when it seemed like it was never gonna happen.”

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Posted 2 years ago

“Excellent, caring and patient service. Thanks!”

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Posted 2 years ago

“Ahsan Iqbal is the man! This dude stood by me through some serious technical issues. I'm running an unusual set-up and dude was making it happen. Best customer service experience of my life. Ahsan, Thank you.”

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Posted 2 years ago

“Nobel was amazing and very helpful, I used all my trial data and wanted high speed, he helped me figure it out and now I have high speed again”

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Posted 2 years ago

“US MOBILE is the greatest !!! i had a connection problem and Nobel went the extra mile to get my problem corrected. Nobel was great and I would recommend him to everyone !”

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Posted 2 years ago

“Mr Ghazanfar Ali is the best! He spent over 1.5 hrs on the phone with me to resolve my issue (trouble with activating new phone). He had all the answers & was very patient! I’d like to buy him lots of espresso! Thank you very much Ghazanfar!”

Helpful Report

Posted 2 years ago

“CR Rep. Bilal Manzoor was patient with me as I struggled with the small keypad on the phone. Together we were able to get my plan changed. The communication was excellent, and the overall service among some of the best I have received from any telecom provider. Thank you Bilal for you help.”

Helpful Report

Posted 2 years ago

“Kizer did a very good job explaining your various plans in a clear, patient, and professional manner. He took all the time I needed to make sure I understood you're offerings with clarity. When my phone arrives tomorrow, I will call Kyzer back to turn on my US-Mobile service and set up my phone as he did such a good job during my first contact with your company. Thank you Kyzer.”

Helpful Report

Posted 2 years ago

“The representative who got my call was, Aizaz Khattak. He helped me change my order to get what I needed and was also helpful in sending my an email as a follow up with step by step instructions on what I’d need to port in our phone numbers which I really appreciate as well.”

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Posted 2 years ago

“I spoke with Ahsan Ejaz and he was super helpful. This is what customer service should always look like. Thanks Ahsan!!!!”

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Posted 2 years ago

“I spoke to Ahsan Ejaz this morning, and he was so helpful! We needed to change our service from the white sim card to the black, as we were getting dropped calls and poor reception in our rural area with the white card. He VERY patiently walked me through it, each step of the way. Great service!”

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Posted 2 years ago

“I was very appreciative of Haroon Majeed helping me getting logged into U S Mobile and getting my account settings where it needed to be. He helped solve a problem I have had for months and he was very determined and was not going to give up until everything was resolved. It was resolved. Great! Thank You Haroon Majeed”

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Posted 2 years ago

“I initially had problems setting up my Samsung S21+ phone on the Warp 5G network getting mobile data and MMS to work at the same time. I spent hours online trying to solve the problem myself but a phone call to customer support and with Ali Ghazanfar's help we fixed it in minutes!”

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Posted 2 years ago

“Nobel _ from Pakistan Wonderful _ stayed on phone for a long time setting up 3 phones with voicemail _ highly recommend his service _ thank you so much for all the time you spent helping me”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,598 reviews