US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.76

4.8 Rating 2,598 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My agent spent a lot of time helping me fix my phone issue. She was patient, kind knowledgeable,and solved all my problems. I have health problems and her help was greatly appreciated. (her name is Iqra Muhammad) Thank you to her and US Mobile”

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Posted 2 years ago

“The customer service representative was very calm, respectful and patient. I took a very long time and he guided and helped me the whole was through the process until my problem was solved. I will definitely be referring my friends and family to your company cause of him. Thank you Vissam !”

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Posted 2 years ago

“NOBEL should get a Nobel Prize exemplifying how to provide excellent customer service. His patience was only outdone by his kindness. Many thanks to US Mobile and Nobel for assisting me through this complex situation”

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Posted 2 years ago

“I ran into a service issue that was immediately and thoroughly resolved by Nobel at US Mobile. Thank you for ensuring peerless customer service and a very positive attitude. Greatly appreciated!”

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Posted 2 years ago

“Very patient Rep”

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Posted 2 years ago

“Nobel, Nobel, Nobel...all I gotta say right now is...Give him a pay raise!! ...and maybe his own customer service department and that's the one I'll be calling from now on. Check my call recording from today (20 May) for details. I'll write another review after implementing some of his recommendations. Until then, cheers!”

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Posted 2 years ago

“Awesome customer service. Nobel was awesome!”

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Posted 2 years ago

“Great customer service, very pleasant representative, great plan, and the cell. Service is fantastic.. it up US mobile 👍”

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Posted 2 years ago

“My phone wouldn't allow me to make outgoing calls to a number of people or businesses. When I called US Mobile, the gentleman who answered the phone was so helpful. He told me what to do and helped fix my phone. He even followed up with a later call to ensure my service was still working. I really appreciate having someone so sincere working with me to resolve my issue. Give Hussane a raise! He is awesome!”

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Posted 2 years ago

“I have to say that if it wasn't for Shahroz Latif We would not have pursued this further. We tried to go from Verizon to US Mobile 2 months ago but they were out of the phone I needed for me and my mom. 2.5 months later still out, so I had to purchase one from bay. And working with the 3 people we worked with before Shahroz was a nightmare. Hang ups and the lady before Shahroz was terrible and lied about what we could get on the service. Shahroz SAVED the day and assured us we could still get it and the set up and activation of all 4 of our phones with him was a wonderful experience. Even with the couple problems that came up he called us back twice and made sure all was well. 4 working phones at a reasonable rate. THANK YOU SHAHROZ for all your wonderful help, patients and time to get us up and running with US Mobile. GOOD BY VERIZON!!! LOL”

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Posted 2 years ago

“Haroon Majeed is the best problem solver I've worked with in a long time. He identified the issue and resolved it right away. Very grateful”

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Posted 2 years ago

“Excellent customer service! I spoke with Nobel and he was very helpful and friendly!”

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Posted 2 years ago

“We switched to US Mobile because of the price, but have been BLOWN AWAY by the quality of the Customer Service. Because our prior carrier was delaying the pouring of our numbers we were without phone service for 4 days. USM agent Nobel walked me through activating our phone. He patiently took me step by step through replacing the SIM card and made sure every aspect of the phone service was working before He ended the call. I HIGHLY RECOMMEND US Mobile. Come for the price. Stay for the service!!”

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Posted 2 years ago

“My phone cannot receive calls since I started to use it. Ms. Ghazanfar Ali helped me step by step figuring out how things work and tried her best to solve the problem. We finally solved the problem. When I heard her beautiful voice from my phone, I felt so happy. She is patient, with great expertise and supportive. Thank you for Ghazanfar and her colleagues Elson and Selnen as well, who also tried to help with great patience.Thank you for your wonderful team!”

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Posted 2 years ago

“This is a great company that uses horizon service. I was on hold three times and each time for less than 15 seconds before I got a qualified agent. Tonight I got Syed. Five star support he treated me very kindly and I am very happy with us Mobile support and Syed is a credit to his company”

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Posted 2 years ago

“Muhammad Aliyan was very patient in helping me. He answered all my questions.”

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Posted 2 years ago

“She was Awesome , she helped me like no other in a good professional way”

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Posted 2 years ago

“Excelling in how she observes arrow to right of synchronization found on notification page and that she understood further description was available, when touched, of the app by which it was caused. I do appreciate if you agree to remunerate this fine work by the woman!”

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Posted 2 years ago

“After speaking with Anum in the contact center, I was so very impressed. She was incredibly skilled at what she did, tactful, concise, personable - and appeared to really go out of her way to make sure my questions and points of concern were addressed at every turn!”

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Posted 2 years ago

“Customer service: Mr. Shahmeer great job! Very knowledgeable and tenured. Kudos to you my friend!”

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Posted 2 years ago

US Mobile is rated 4.8 based on 2,598 reviews