US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.75

4.8 Rating 2,617 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,617 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zurayz, is amazing, the service you can count on!!!”

Helpful Report

Posted 5 years ago

“I had to wait A few minutes before someone was available but Mukesh Kumar was a huge help and very courteous. I was always informed of what was going on so I wasn't left wondering.”

Helpful Report

Posted 5 years ago

“Mukesh Kumar was very helpful and friendly. Thank you for the help :)”

Helpful Report

Posted 5 years ago

“Ayesha ONLINE chat chat was wonderful, solved my problem with greatness . Ayesha would not leave chat, until problem was solved thank you so much. and as a grandmother I am loving this NEW Plan for my Grand children”

Helpful Report

Posted 5 years ago

“Signed up for the new unlimited plan with hotspot. I got a new number and had trouble activating it. The US Mobile chat rep, Ayesha, messaged me and got the job done extremely fast! My initial impressions are great.”

Helpful Report

Posted 5 years ago

“very friendly and helpful”

Helpful Report

Posted 5 years ago

“Very nice to deal with and got my phone working again in no time!”

Helpful Report

Posted 5 years ago

“Atiq was very patient and worked with us to get a second line that gave us several problems. It took a long time to work through the problems we were having. She was amazing and knows her work. Thanks Atiq. She was the second person to help us solve the problem. The first person closed the chat thinking all was working but the calls didn't go through. When Atiq helped us, she had us try text and vocal. None worked. After a long time, she accomplished the task and all works. We are happy and pleased with her work.”

Helpful Report

Posted 5 years ago

“Your wonderful online tech help, Atiq, helped to solve the problem I had with my phone (couldn't get texts to send to the other side of our state). I am so thankful for the good staff that your company has, in particular, Atiq (give that woman a raise or a bonus for her extensive work in fixing my problem). So glad that we have both our phones with US Mobile ! 5 STARS”

Helpful Report

Posted 5 years ago

“Very helpful and patient. US Mobile is lucky to have such great front-line representation through the support provided by Muhammad Affan.”

Helpful Report

Posted 5 years ago

“I have had such great service with USMOBILE every time I have used the chat with agent option on the website. It’s always almost immediate connection at all different times and everyone is very positive and willing to help with anything they can. Each time I was helped until the issue was resolved and I never leave feeling like more could’ve been done and in fact just the opposite. For instance, last even I spoke with Marvi Mahesar and she took on my entire paragraph of an introduction to several problems I was having. (which all turned out to the phone’s issues By the way) I feel like Marvi would’ve stayed hours if that’s what it took to solve. I also have received my SIM cards very quickly each time they are mailed and they are always, with USMOBILE customer service rep’s assistance, very easy to set up. I would definitely recommend USMOBILE to anyone who appreciates great customer care.”

Helpful Report

Posted 5 years ago

“Muhammad Affan was able to resolve my voicemail problem very quickly. Overall the service with US Mobile is responsive and quick.”

Helpful Report

Posted 5 years ago

“Haroon was the man! Give him a raise for being prompt, courteous, and knowledgeable! So far so good :)”

Helpful Report

Posted 5 years ago

“Fantastic service and customer support, I contacted customer support through live chat and they were supper fast to get back to me, under 2mins! (Wanted to switch from the GSM to Supper LTE network and help connecting a hotspot) Very knowledge and help customer support agent Kamil Khan, Thank you for help. Great pricing coverage for pig backing of Verizon and T-moblie I think.”

Helpful Report

Posted 5 years ago

“Thank you Omema, I am so happy that my new device works.”

Helpful Report

Posted 5 years ago

“Kamil Khan was great. I couldn't access voicemail for some reason, and he stayed with me for over an hour as we worked through the issue. Super-patient, helpful, and professional. People like Kamil are the reason I stay with usmobile.”

Helpful Report

Posted 5 years ago

“I like that I have control over the minutes I want. Sadly my new phone is not compatible. I also like that you can snooze you account when you need to.”

Helpful Report

Posted 5 years ago

“Outstanding and friendly customer service(Omena) was awesome.”

Helpful Report

Posted 5 years ago

“They honestly go above and beyond with Customer Service. Some of the best customer service I’ve ever experienced.”

Helpful Report

Posted 5 years ago

“omg you helped me out so much I was so happy that I can send messages now love u guyyssss shoutout to Fiza for hooking it up”

Helpful Report

Posted 5 years ago

US Mobile is rated 4.8 based on 2,617 reviews