US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,626 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was interested in the unlimited all plan, bit through FAQ found there was a add on cost for using this plan as a hotspot. I could find no data about the cost of this add on at the USMobile.com website, so I chatted online with Qirat. It took a few questions to get started, but Qirat was able to answer all of my questions and send me an email transcript with the quoted costs that included taxes and fees.”

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Posted 5 years ago

“Omema was fantastic! Got me fixed right up helping me port my number! Five star customer service!”

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Posted 5 years ago

“I am very happy with my US Mobile service. Not only are their prices great, their Customer Service is outstanding. I had an issue with my Debit Card so I chatted with Omema, customer service rep, and he went above and beyond to come up with a solution. I have used other Cell Service providers before but you can't beat the cost and dependability of US Mobile and their Customer Service is next to none. I left my last cell provider due to horrible Customer Service but I have finally found a home with US Mobile. I highly recommend them! 👍 👍”

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Posted 5 years ago

“The service to get my phone activated seemed to have a glitch so they escalated my situation up to another level quickly. Everyone I spoke with and did online chat with was professional and very polite. When I spoke with the support team member Haroon and he had me restart everything I realized I made an error as I put the sim card in. Haroon was so polite and understanding of my error. The phone worked correctly and quickly after that. Thank you for hiring and training your people well.”

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Posted 5 years ago

“During a short period, I did try Republic Wireless, Tello, and finally US Mobile. For all reasons, US Mobile is the best. First, they use Verizon, and T-Mobile (Verizon is the best). Second, I have 2.5 GB that takes much longer time comparatively to 0 data from republic wireless. Tello has very good customer service, but Sprint phone voice quality is the worse. Voice mail service is good in both US Mobile and Republic, Tello is not good. Seriously, this the company of dream: price, service and quality.”

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Posted 5 years ago

“Very helpful customer service - I didn’t like my new number and they helped me changed it. Thank you!!”

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Posted 5 years ago

“No complaints here after 11 months of service at an excellent price. Would recommend to anyone over Sprint, AT&T, Verizon, etc. 👌”

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Posted 5 years ago

“So very patient and extremely helpful. Special thanks to Hassaan”

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Posted 5 years ago

“Hassaan had the patience to keep chatting until they fully understood my issues. And then was very knowledgeable about how to resolve them.”

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Posted 5 years ago

“I call into US Mobile quite a bit, and I am always ASTOUNDED at their level of service. Yesterday I worked with Adil and he was SO helpful. I hope US Mobile is paying him millions cause he deserves it.”

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Posted 5 years ago

“Omema made the whole process simple with no issues at all”

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Posted 5 years ago

“I had some data issues and I spoke with Customer Service Rep Adil provided the assistance I needed with excellence and in a quick, yet not rushed, manner. I would give Adil 10 stars if it were possible!”

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Posted 5 years ago

“Hassaan was great today, very fast resolved my problem. Please give him a raise”

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Posted 5 years ago

“I have been a customer of US Mobile for a few years and I have never had any problem! I love the service, I love the ease of help through chat and I think the pricing is terrific! I recommend US Mobile very highly!”

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Posted 5 years ago

“The customer service through chat is great! Answered all my questions quickly and was able to resolve port issues without any transferring. Much better than the other MVNOs I have dealt with.”

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Posted 5 years ago

“CSR Amna helped with a new number as I was having trouble with a person that turned out to be a scammer.......Amna promptly set up a new number for my phone to stop all contact.....US MOBILE is by far the best and fastest service I've ever encountered in the cell phone business ........Thank you and keep up the good work!!! Ralph Kirkland”

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Posted 5 years ago

“Best customer service for any cellular service I've used (vs. AT&T, T-Mobile, Verizon), willing to make it right if there is a miscommunication and I never have to wait more than a minute for service. Sometimes the layout of the site for adding features seems a little odd, but a quick chat with customer service and I'm ready to go in a minute or two. Thank you for making my day and keeping me connected and great prices!”

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Posted 5 years ago

“Unhelpful and unprofessional customer service.”

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Posted 5 years ago

“Great customer service, Adil is the best rep. from the US Mobile”

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Posted 5 years ago

“Very good gentlemen and was vcry helpful...”

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Posted 5 years ago

US Mobile is rated 4.8 based on 2,626 reviews