US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,596 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

Write Your review

Tell us how US Mobile made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We just signed up & activated our service with US Mobile today & must say from our experience thus far, we are very grateful to our daughter for recommending US Mobile to us. We have had incredible customer service throughout the process of changing over. That being said, we'd like to especially thank Yasir, a representative whom helped us yesterday on 7/13/22 & informed us of the information we still needed to retrieve before we could proceed to activating our account. Yasir was very knowledgeable & kind. Most of all we would like to give 5 stars x 100 to Sheetal, also a representative, for her amazing guidance & patience while navigating with us through completion of the process of signing-up & activation today 7/14/22. Both of them were so considerate & instrumental in making the start of our experience with US Moblile customer service extremely satisfactory! We can't thank them enough!! Also, I must mention the ease of getting in touch with US Mobile customer service. Our previous cellular service provider was so difficult to reach - it was like the difference of night & day! Such a bonus from the beginning! Thank You All at US Mobile! Sincerely, Cathy & Paul”

Helpful Report

Posted 2 years ago

“Umair Dogar was very helpful in helping me transfer my mom's line from Tracfone to US Mobile after I put in the incorrect account number during the port. He then helped to make sure that all service were performing correctly after the port went through.”

Helpful Report

Posted 2 years ago

“Syed Ihsaan Kazmi was extremely helpful and getting my phone service reconnected. He patiently went through the process which took about 40 minutes or so, but it was worth the wait on my part. He was very pleasant and knowledgeable on what was going on.”

Helpful Report

Posted 2 years ago

“Umair Dogar helped me with a sticky situation. I had just been charged via autopay but wanted to modify the plans for a couple lines which was made more difficult by a particular legacy discount. Umair was patient with me as he explained what happened and why, how to resolve the issue and timing in relation to my bill cycle and the difference from bill cycle to plan cycle. All said and done mission accomplished and Umair even went above and beyond my expectations to make me feel like a valued customer at US Mobile. I recommend US Mobile to my family and friends and invite all to step away from the big carriers and try this up and coming carrier for great plans at good pricing, especially under pooled plans, Family Unlimited plans, and you can even create your owm custom plans. They have BETTER customer service when you need it. True every now and then I get an agent that doesn't understand me...but I ask for a new agent and usually that next agent understands they need to make up, and when I treat them with respect always, the outcome has been positive.”

Helpful Report

Posted 2 years ago

“Wow! Just had a great experience with customer service agent Aysha! She very patiently stepped me through what I needed to do to fix the US Mobile service that I had managed to screw up. Not only did she fix the problem, which involved a credit card charge refund, but she also called me back to make sure everything was working well. She was incredilby friendly and competent and caring. I have the highest regards for her work. Thank you, Aysha!”

Helpful Report

Posted 2 years ago

“Very good service! Agent Umar Dogar was great.”

Helpful Report

Posted 2 years ago

“Zeeshan what is the most helpful technical support advisor I have ever spoken with. He helped me activate my lines and he activated our mobile hotspot in real time while I was on the phone. Dramatic service compared to what was lacking at mint mobile.”

Helpful Report

Posted 2 years ago

“Fast and friendly service. Umair dogar fix my issue in short time.”

Helpful Report

Posted 2 years ago

“Great and consistent customer service and excellent data plans. Thanks to Umair Dogar for being so patient and polite while going over my questions and explaining them in detail. U the best!”

Helpful Report

Posted 2 years ago

“Zeeshan took the time to help me set up my eSim to get the best speeds possible. Very friendly !”

Helpful Report

Posted 2 years ago

“Mobile call quality is phenomenal and I am very happy to be a Client. Customer Service with Nobel was fantastic. He solved my problem in the first call in under an hour.”

Helpful Report

Posted 2 years ago

“Anum the tech support woman from haven she was fantastic she fixed my problem in 2 minutes. I only have nice things to say about her and all the US mobile tech support team”

Helpful Report

Posted 2 years ago

“Nobel was my representative to help me access Us mobile internet service on my phone went out him I don't believe I could have done it this representative shows the Integrity of US Mobile for the future I believe that people like him makes customers talk good about the company they work for if it wasn't for him once again I don't believe I could have got my phone on thank you Noble very good experience made everything more simple for me once again I can't say it enough the best tech I've ever talked to about my phone”

Helpful Report

Posted 2 years ago

“Syed was fantastic. He listened well and fixed the problem. Great Service. Thanks”

Helpful Report

Posted 2 years ago

“Their customer service was excellent. Hassein was patient and relentless in helping me.”

Helpful Report

Posted 2 years ago

“Umair Dogar was very kind, patient & understand with me he explained in details & he made sure I got the best plan today I will most definitely give him 5 start today & tomorrow Thanks US Mobile.com for your services...”

Helpful Report

Posted 2 years ago

“Umair Dogar was really helpful when he helped me transfer my phone number to another SIM card. He was very nice, patient, and knowledgeable.”

Helpful Report

Posted 2 years ago

“Umair Dogar was a a great fellow who helped me immensely with my phone issue today”

Helpful Report

Posted 2 years ago

“My new phone had problems connecting to the service network. The fix required a complete manual reconfiguration, requiring changes to many settings. Thankfully, Muhammad Faisal was there to guide me each step of the way. What could have been a harrowing experience for a 70 year old luddite was relatively painless. He was patient, polite and altogether pleasant. Cudos to Muhammad and US Mobile customer support.”

Helpful Report

Posted 2 years ago

“Thank you for everything. I was having issues with my bill and everything was explained in detail and corrected”

Helpful Report

Posted 2 years ago

US Mobile is rated 4.8 based on 2,596 reviews