US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,626 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ammar Shauket has got to be one of the best customer service reps that I have ever talked to on the phone. He has a lot of patience with customers that are new to smart phones and the technology involved. He was on the phone with me for over 45 minutes and would not hang up or put me on hold until he made sure that everything was working correctly and all my questions were answered. If I have any other issues I really hope that he answers the call. He never once tried to rush me or make me feel uncomfortable asking any questions. He is exceptional! More companies need to have reps like Ammar. Finding an employee that is professional, knowledgeable, courteous and friendly is very rare so this company should be proud to have him on the team. He should be commended for the professional way that he represents your company. 5 BIG STARS TO AMMAR!”

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Posted 3 years ago

“Umair Dogar was extremely helpful and professional when I needed a replacement SIM card for my phone.”

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Posted 3 years ago

“Ammar Shaukat was outstanding, he was very patient with me (I'm a senior) , very professional and courteous. This was a long call to insert settings in my wife's phone so she could receive picture messages of our great grandson and he took the time to send her phone a picture message to confirm her phone was working properly. Hats Off to Shaukat.”

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Posted 3 years ago

“umair dogar”

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Posted 3 years ago

“Nobel and Osama we're REALLY helpful getting me over to another network...!!”

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Posted 3 years ago

“Nosherwan Was great VERY conscientious and very helpfull he stayed on it till he accomplished the job !!”

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Posted 3 years ago

“Umar Dogar was just so wonderful and very compassionate. Thank you!!!”

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Posted 3 years ago

“Umair Dogar at USMobile help, assisted me in figuring out the issues with my account. By far the best customer support with all the MVNO services I have used. US mobile has a great student discount program! 100% recommend.”

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Posted 3 years ago

“Umair Dogar helped me out with my SIM issue. Really helpful..! I called Umair back because it didn't go to the survey after the call. I called again and the same thing happened (Mon, June 6 '22). US Mobile should check their system as it appears the after-call survey system is not functioning. 🙂”

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Posted 3 years ago

“Much, much longer process than expected but all ended well. Zeeshan very patient and helpful.”

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Posted 3 years ago

“Nobel was a great assistance to me and patiently and efficiently solved my ossue.”

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Posted 3 years ago

“umair dogar was agreat coustmer service”

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Posted 3 years ago

“Excellent sevice from Nobel. Knowledge and patience beyond my expectations!!!!!!”

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Posted 3 years ago

“Nobel, is AMAZING! I was having difficulty getting my phone connected on data. He helped me with with such grand respect, and Perfect instructions. The best assistance I have EVER received on a phone call!”

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Posted 3 years ago

“Called customer service to enable autopay after changing payment method. I worked with an agent named Nobel. Nobel was very professional, engaged in conversation while handling the task, and accomplished the task in a timely manner. Very positive experience.”

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Posted 3 years ago

“Imran helped me solve my issue very quickly! I appreciate the kind and courteous service so much and I will continue to use US Mobile for my needs moving forward! Thank you and be the change you want to see in the world!”

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Posted 3 years ago

“Sad Hameed Was very professional with answering my questions and taking me to different websites to help me port my number over from T-Mobile to US mobile. I will tell family and friends about US Mobile largely to do with his customer service.”

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Posted 3 years ago

“Ammar was Outstanding! Patiently waited on the line while I contacted the Verizon “customer support”. it’s in quotes because Verizon “customer support” consists of a never ending phone tree and redirection to different departments none of whom actually can help with anything. I would recommend Ammar and US mobile to any Verizon wireless customer who is sick of their incessant price increases and complete lack of live, competent customer support!”

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Posted 3 years ago

“Mr. Asghar displayed his conviction to provide his Excellent Service, Time, and Work Effort Ethics Skills. Going the extra mile to provide patience with an existing customer which demonstrates his ability to reassure the person by his actions that he is more than willing to provide the service which he has been instructed by his supervisors. Mr. Asghar performed admirably to an existing customer recovering from cancer whom cannot speak very well yet and that sounds like he has a mouthful of coins. (I hate the way I sound.) Mr. Asghar was the third Product Support Specialist I spoke with trying to set up my four new lines. Today, Mr. Asghar was, is impressive & Awesome! I have upgraded my initial Unlimited Plan to the New Unlimited Premium Plan! Ali has fine tuned my US Mobile account to my specific needs and saved me money. Supervisor's know that one customer writing a sterling letter of recommendation proves that you & your staff have excelled in providing this expert service of performance to hundreds of wireless customers. Thanks very much again Ali. Please feel free to forward this letter to your supervisors. Congratulations! US MOBILE for having succeeded in hiring and training personal who truly care about their careers and becoming the best in their field!”

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Posted 3 years ago

“I had the plesure of speaking to Sheryar Khan today, I was so frustrated we were not getting any heads way to make my phone work and everytime we failed he would say don't worry we would solve this and after a while he did. He made me believe in customer service again in all my life he has been the best rep I have spoken to. Very effective and efficient and his supervisor name is Mohsin”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,626 reviews