US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 15th floor, New York, New York
Rating: 4.77

4.8 Rating 2,596 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
15th floor,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Much, much longer process than expected but all ended well. Zeeshan very patient and helpful.”

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Posted 2 years ago

“Nobel was a great assistance to me and patiently and efficiently solved my ossue.”

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Posted 2 years ago

“umair dogar was agreat coustmer service”

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Posted 2 years ago

“Excellent sevice from Nobel. Knowledge and patience beyond my expectations!!!!!!”

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Posted 2 years ago

“Nobel, is AMAZING! I was having difficulty getting my phone connected on data. He helped me with with such grand respect, and Perfect instructions. The best assistance I have EVER received on a phone call!”

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Posted 2 years ago

“Called customer service to enable autopay after changing payment method. I worked with an agent named Nobel. Nobel was very professional, engaged in conversation while handling the task, and accomplished the task in a timely manner. Very positive experience.”

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Posted 2 years ago

“Imran helped me solve my issue very quickly! I appreciate the kind and courteous service so much and I will continue to use US Mobile for my needs moving forward! Thank you and be the change you want to see in the world!”

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Posted 2 years ago

“Sad Hameed Was very professional with answering my questions and taking me to different websites to help me port my number over from T-Mobile to US mobile. I will tell family and friends about US Mobile largely to do with his customer service.”

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Posted 2 years ago

“Ammar was Outstanding! Patiently waited on the line while I contacted the Verizon “customer support”. it’s in quotes because Verizon “customer support” consists of a never ending phone tree and redirection to different departments none of whom actually can help with anything. I would recommend Ammar and US mobile to any Verizon wireless customer who is sick of their incessant price increases and complete lack of live, competent customer support!”

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Posted 2 years ago

“Mr. Asghar displayed his conviction to provide his Excellent Service, Time, and Work Effort Ethics Skills. Going the extra mile to provide patience with an existing customer which demonstrates his ability to reassure the person by his actions that he is more than willing to provide the service which he has been instructed by his supervisors. Mr. Asghar performed admirably to an existing customer recovering from cancer whom cannot speak very well yet and that sounds like he has a mouthful of coins. (I hate the way I sound.) Mr. Asghar was the third Product Support Specialist I spoke with trying to set up my four new lines. Today, Mr. Asghar was, is impressive & Awesome! I have upgraded my initial Unlimited Plan to the New Unlimited Premium Plan! Ali has fine tuned my US Mobile account to my specific needs and saved me money. Supervisor's know that one customer writing a sterling letter of recommendation proves that you & your staff have excelled in providing this expert service of performance to hundreds of wireless customers. Thanks very much again Ali. Please feel free to forward this letter to your supervisors. Congratulations! US MOBILE for having succeeded in hiring and training personal who truly care about their careers and becoming the best in their field!”

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Posted 2 years ago

“I had the plesure of speaking to Sheryar Khan today, I was so frustrated we were not getting any heads way to make my phone work and everytime we failed he would say don't worry we would solve this and after a while he did. He made me believe in customer service again in all my life he has been the best rep I have spoken to. Very effective and efficient and his supervisor name is Mohsin”

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Posted 2 years ago

“Muhammad Faisal was so patient and so helpful and pleasant and kind and best of all he solved my problem! Woohoo!”

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Posted 2 years ago

“Zeeshan was helpful and kind. Weird issue with my phone that took over an hour to fix. He was helpful, patient, and kind.”

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Posted 2 years ago

“Aysha Khan was super patient, persevering, and helped me get my phone reset. To a technologically-challenged woman like myself, the patience is a very important aspect of quality customer service. US Mobile delivered!!”

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Posted 2 years ago

“Just completed a successful support call with Nobel whom was extremely helpful. Nobel was patient and very thorough in making sure my MMS messages issue was resolved on the first call. My wife was also experiencing MMS issue and Nobel was able to quickly resolve the issue as well. It's this kind of support that will keep us as customers with U.S. Mobile. We really appreciated all of Nobel's assistance.”

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Posted 2 years ago

“I had a excellent experience with Nobel.”

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Posted 2 years ago

“Was very helpful and understanding.”

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Posted 2 years ago

“Saif, He did a wonderful job. Answered all our questions and was very helpful and polite.”

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Posted 2 years ago

“A Harrowing tale, I came in to the stores of U.S Mobile with Nobel who helped me unlock my phones super stubborn singular access point. The phone is at the time of writing this a Samsung Galaxy J7 Crown. The call took an hour, but that was only because my phone was fighting harder than people rushing into walmart on pre-pandemic black friday. All is resolved now and I no longer need to pay Straight Talk 40 dollars for service I almost barely use. S/O Nobel he is very cool and actually isn't british!”

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Posted 2 years ago

“One of the phones on my account was stolen. After buying a replacement phone and ordering a Replacement SIM card from US Mobile, I called in to get the SIM card transferred and activated in the new phone. I worked with Nobel to get the replacement SIM card set up. He exceeded all my expectations and was very easy to work with! He explained what to expect at each step, was extremely patient and very through. Can't ask for anything more from a Customer Support agent. I have been very pleased with my US Mobile experience.”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,596 reviews