US Mobile Reviews

Name: US Mobile
Address: 295 Madison Ave, 6th floore, New York, New York
Rating: 4.75

4.8 Rating 2,626 Reviews

95 %

of reviewers recommend US Mobile

4.8

Based on 2,626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About US Mobile:

US Mobile is the carrier that gives customers the freedom to choose what they need and never pay for what they don’t.

Visit Website

Phone:

(878) 205-0088

Email:

help@usmobile.com

Location:

295 Madison Ave,
6th floore,
New York
New York
10017

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US Mobile 5 star review on 23rd January 2021

Therese DeSeta

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Muhammad Faisal was so patient and so helpful and pleasant and kind and best of all he solved my problem! Woohoo!”

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Posted 3 years ago

“Zeeshan was helpful and kind. Weird issue with my phone that took over an hour to fix. He was helpful, patient, and kind.”

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Posted 3 years ago

“Aysha Khan was super patient, persevering, and helped me get my phone reset. To a technologically-challenged woman like myself, the patience is a very important aspect of quality customer service. US Mobile delivered!!”

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Posted 3 years ago

“Just completed a successful support call with Nobel whom was extremely helpful. Nobel was patient and very thorough in making sure my MMS messages issue was resolved on the first call. My wife was also experiencing MMS issue and Nobel was able to quickly resolve the issue as well. It's this kind of support that will keep us as customers with U.S. Mobile. We really appreciated all of Nobel's assistance.”

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Posted 3 years ago

“I had a excellent experience with Nobel.”

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Posted 3 years ago

“Was very helpful and understanding.”

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Posted 3 years ago

“Saif, He did a wonderful job. Answered all our questions and was very helpful and polite.”

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Posted 3 years ago

“A Harrowing tale, I came in to the stores of U.S Mobile with Nobel who helped me unlock my phones super stubborn singular access point. The phone is at the time of writing this a Samsung Galaxy J7 Crown. The call took an hour, but that was only because my phone was fighting harder than people rushing into walmart on pre-pandemic black friday. All is resolved now and I no longer need to pay Straight Talk 40 dollars for service I almost barely use. S/O Nobel he is very cool and actually isn't british!”

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Posted 3 years ago

“One of the phones on my account was stolen. After buying a replacement phone and ordering a Replacement SIM card from US Mobile, I called in to get the SIM card transferred and activated in the new phone. I worked with Nobel to get the replacement SIM card set up. He exceeded all my expectations and was very easy to work with! He explained what to expect at each step, was extremely patient and very through. Can't ask for anything more from a Customer Support agent. I have been very pleased with my US Mobile experience.”

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Posted 3 years ago

“Ammar is a wonderful person! Patient, kind hearted, fun and very smart. He made my day and earned usmobile 2 new customers.”

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Posted 3 years ago

“AYSHA was the absolute best service agent I have ever consulted. I have a new phone and was unable to receive calls. She immediately took control of my problem and within a few minutes my phone was working perfectly and also receiving texts. It is people like Aysha that make US Mobile the great company that they are ! I am one happy US Mobile customer !”

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Posted 3 years ago

“Aysha really helped us with getting us on the US Mobile, else I was dead ready to go to T-Mobile again, great customer service and that is the only reason why we are staying.”

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Posted 3 years ago

“I am very impressed. I called the US Mobile service number for a rather complex and troublesome issue (no fault of theirs.) I was almost immediately connected with a live human! I worked with a charming agent named Nobel, who was not only incredibly friendly and polite, but was very patient in walking me through the troubleshooting process, was able to solve all of my problems, had immediate answers to nearly all of my obscure questions, and was able to very quickly procure answers for the rest. This level of service has absolutely solidified my decision to leave T-Mobile.”

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Posted 3 years ago

“Customer support is one of the best out there. They give focused attention in every situation and always follow up with any situation that the customer does not deem resolved to complete satisfaction, no matter how minor the issue. This is very refreshing in a day and time when customer service for most companies is either non-existent or DIY. Living, breathing, well trained humans are easy to reach at US Mobile. Zeeshan recently successfully assisted me with a difficult situation related to issues with tracfone branded phone. He was thorough, patient, professional and courteous.”

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Posted 3 years ago

“I couldn't get into my phone to make a phone call. My support was amazing, patient, and very understanding. He helped me through so he could make the adjustments necessary so I could use my phone, with ease thank you. Great customer support”

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Posted 3 years ago

“Anum was so helpful on quickly fixing my issue with hotspot! She was knowledgeable and she had no problem hearing me, unlike other usmobile costumer service personnel. She helped me in past. Thank you Anum! 💜”

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Posted 3 years ago

“The BEST customer service and technical expertise I have ever experienced in my 40+ years of life. After speaking with over 10+ representatives at US Mobile, and multiple "case escalations" across 4 days, a short call with Rafia was able to resolve my issue. She is the best at what she does and has the patience, positive attitude, and confidence that can fix any complex issue. I hope I never have another issue but if I do, I'm definitely calling Rafia!! THANK YOU!!”

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Posted 3 years ago

“So happy to be back up and running so quickly!! He was very patient and got right to the issue.”

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Posted 3 years ago

“We were having trouble with internet connection using mobile data and had gone through the process of adding APNs twice via chat with no luck. Everyone was always helpful but I wanted to talk to a live person as nobody was able to resolve the issue. I called and was connected with Anum, a kind and patient individual who stuck with me through all the troubleshooting and now our problem is solved. Thank you and your team!”

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Posted 3 years ago

“I called regarding la k of mobile data and voicemail notifications. Anum was amazing as she navigated through the steps to accomplish both of these tasks. SUCCESS! Then we tackled why all of my text messages continued to be brought in each and every time I restarted my phone (even after being deleted). We haven't solved that problem yet, but Anum isn't giving up (which is so impressive). She was knowledgeable, patient, funny and a true professional. Thank you Anum!!”

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Posted 3 years ago

US Mobile is rated 4.8 based on 2,626 reviews