UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 5,696 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 5,696 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 20th April 2024

Anonymous

UTV Direct 5 star review on 15th April 2024

Anonymous

UTV Direct 5 star review on 14th April 2024

Anonymous

1133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order still hasn’t shipped and ordered July 15 it’s now August 5th”

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Posted 8 months ago

“I bought these doors and then actually bought a new UTV. I called to cancel the shipment. They told me I could not cancel because they had already been shipped. I said it is just in the shipping department just pull them. They would not. So I was going to refuse the delivery. The rep Christy Fielder told me not to so I asked for labels to return. She said ok but never heard back from her. So the next week I had my friend help me bring the massive boxes to return. Over $600. What a huge mistake this was to buy from this company.”

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Posted 9 months ago

“Beware of the return policy! Just make sure you know what you are getting into in case you do need to send something back. You will pay the shipping to send it back., which in my case was $81.00 and then if you received free shipping when you purchased they will take what it would have cost them to ship it off your refund. While that is understandable you never know how much that will actually be. In my case, I had to contact them to find out what my refund amount was because I received nothing saying if my refund was processed or an amount. The charge was another $40.00 which they then took off the price before they charge tax. So you also do not get the full amount of tax that you paid back! While it may be a few dollars total it is tax you have paid for an item returned, you should be getting your full tax amount back. So about a $120.00 lesson learned. So just beware. I most definitely will not be ordering again!”

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Posted 10 months ago

“I purchased a side curtain enclosure for a side by side RZR. The shipment was held up so ended up buying another locally because of a planned trip, As of yet I can not get anyone from your company to call me back after numerous tries. We would like to return this item for credit. Could you please have someone contact me so we can work out the details of the return? Thanks Marv 406 799 2618”

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Posted 10 months ago

“It’s been a month and haven’t received my whole order. Haven’t heard a word on when the test is gonna show up. Just left in the dark. If I could give zero stars I would. Would love to know when the rest is gonna show up.”

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Posted 10 months ago

“The windshield I purchased for my UTV was completely scratched up out of the box. I would not purchase products from UTV Direct again.”

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Posted 10 months ago

“Description wasn't very accurate. No reviews from other buyers. No returns unless you pay which costs more than what you paid for it.”

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Posted 10 months ago

“"Poor return policy" After two phone calls with a factory regarding an improper fitting tire mount and a request for a return here is the response I got. I definitely see your concerns, but between FactoryUTV themselves and all of their dealers hundreds of these are sold a week and there are never any issues with them. Beth has been there a very, very long time and I trust what she says. You can still return it if you do not want to install and use but you would be responsible for shipping back and they FactoryUTV does charge a restock fee, I just wanted you to be aware. Please let me know how you would like to proceed. Thank you!! Christy Fielder Christy@powersporthq.com UTV Headquarters Inc UTV Direct”

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Posted 11 months ago

“Product is fine, service stinks.”

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Posted 11 months ago

“Wanted to return windshield but ups ground was $260.52 to return it plus a stocking fee on top of that. The guy I talked to many times did not want to hear what I was trying to explain to him about the cost of return ! He just kept accusing me of being rude ect,and did not care to answer my questions. Will buy off Amazon from now on,where you can return product free. I been telling everyone what I gone thru with utv direct and how they don't explain how much it will cost to make a return! This windshield covers the hood compartment where you cant use it with it installed.”

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Posted 11 months ago

“Bought a roof for a side by side it didn't fit so they make you jump through hoops to return it”

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Posted 11 months ago

“Ordered seat covers for my Polaris Ranger 800 crew over 4 weeks ago and still have not received my order! Called customer service and the lady I spoke to told me there is nothing she can do!. My order shows it is here at the UPS warehouse and has showed that for over two weeks now! One problem, it’s not here! I will not buy from your company ever again!”

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Posted 1 year ago

“very poor service, product showed up broken and was a nightmare to deal with”

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Posted 1 year ago

“Customer service on damaged products is terrible. The absolute worst!”

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Posted 1 year ago

“They sell your info so you get surveys like this and junk mail. Not a good way to keep customers”

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Posted 1 year ago

“Been waiting for a return request haven’t send one ! Lady was Sick never got back to me ! Not the right window for my can-am ! Please help!”

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Posted 1 year ago

“See Instagram review.”

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Posted 1 year ago

“Honestly pretty upset that after my purchase, I found that not all the correct mounting pieces were included and I had to call to have you send the correct pieces for proper installation of my new windshield.”

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Posted 1 year ago

“I ordered a bumper. It did not allow a winch to be attached so I needed to return it. It is metal piping in a box. It had minor rubbing wear when i received it, but it is going on my side by side...so no big deal. I sent it back. UTV DIRECT used the minor rubbing as the reason they could not refund my money. Krystal said I can have it sent back, I asked for it to be sent back, but they had disposed of it. kinda sucks, because I went on to spend THOUSANDS of dollars at Side by Side stuff instead. They kept my money and did not deliver a product. TERRIBLE”

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Posted 1 year ago

“tried to return an item and you never responded.”

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Posted 1 year ago

Hi Michael, The notes in your order show you were sent the return email on 8/15 and again yesterday.

Posted 1 year ago

UTV Direct is rated 4.6 based on 5,696 reviews