UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,522 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,522 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 28th June 2025

Anonymous

1287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item for my UTV and never received it or an explanation. Scammer outfit”

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Posted 6 months ago

“Product did not fit my machine”

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Posted 7 months ago

“The mobile version of the website listed a closeout item as being non-returnable at the bottom of the page. When browsing the internet for fenders a search result brought me directly to the part I wanted. I scrolled to Add to Cart and placed my order. I never saw the closeout disclosure until after I initiated the return and was told that it is a closeout item. I then returned to the mobile website and saw it at the very bottom. If I would have scrolled further and saw that I would have never ordered it. This type if information should be displayed first thing on that item's web page. I feel as if I was duped. The customer service after wanted to charge me $45 to for their shipping cost then I was asked to pay a "discounted" shipping label of $52! The total order was only $165 to begin with! The mobile page was badly designed and is deceiving because it allowed me to order before seeing the disclosure at the bottom. I am extremely dissatisfied and will continue to let others know of the poor customer service. This is not how a company brings in future sales, by making a customer pay for what is ultimately a mistake on the company's end. Fix your website so it's CLEAR people know what they're signing up for. I never received a refund and now stuck with this unopened part that I didn't end up needing.”

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Posted 7 months ago

“You people missed up sending my order twice. Still waiting on some paperwork that should have arrived with the first. Don’t believe I’ll be doing business with your company.”

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Posted 7 months ago

“The one and only part I orderd was back ordered so I can't give an accurate review”

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Posted 7 months ago

“Three weeks since my order. Still hasn't shipped. You are the worst of the worst.”

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Posted 7 months ago

“Your ad showed two belts I pd 140 for one belt I could of bought the same belt for 79 I don’t like false advertising belt is already installed because I didn’t want to miss any more time hunting but not happy at all & will not be recommending your company”

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Posted 7 months ago

“Ordered a back windshield for a Pioneer. It did not work correctly. I requested to send it back. I had to pay the shipping and a restock fee. I lost right at $100 for nothing.”

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Posted 7 months ago

“Everything I ordered from utv direct came with missing pieces and or parts that didn’t work( ex. Fine thread nuts for coarse thread bolts)”

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Posted 7 months ago

“Not what I ordered. False advertising to someone that has stage four cancer and trying to buy something for my dad that just had a hip replacement! I thought I was getting a used vehicle for my dad to use once he recovers and was left with two very heavy doors at the end of our long driveway 😡 I just tried calling the phone number you gave and just a generic message. No name of company or anything. I will be reporting you to the Better Business Bureau.”

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Posted 7 months ago

“Ordered floor guards for my Polaris Expedition and the mats I received don’t come close to fitting!! Now I’ll have to pay shipping to send them back!!”

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Posted 8 months ago

“I had to call directly and speak with a sales person since the website didn’t include 2024 models that I own.”

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Posted 8 months ago

“The speaker I bought works great but the rear view mirror is garbage”

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Posted 8 months ago

“The upper brackets with shock came with two right hand brackets i had to take everything that was pre assembled apart and make it work. Also no instructions in the box.”

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Posted 8 months ago

“Product is great but there were no instructions on how to put the windshield in. Had to watch YouTube to figure it out.”

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Posted 8 months ago

“The fit wasn’t as advertised and sent it back basically got nothing back on the return”

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Posted 8 months ago

“Picture of product did not accurately show what you actually get. Ordered cab heater. Pic showed cab heater with squirrel cage blower but it showed up with a pancake blower. 😠”

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Posted 9 months ago

“Sent me the wrong mounting bracket. What a pain in the ass only to find out after breaking everything apart”

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Posted 9 months ago

“We ordered a windshield for our side x side and it doesn’t fit right. It says we have to pay for shipping which they paid $50 to ship it to us. We paid over 700 and now we will only get 200 back to return it because of their policy to ship it back. They told me to sell it and I will get more than to ship it back. I will never order again from them.”

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Posted 10 months ago

“I bought a rear windshield for my wolverine rmax 2 and just dust has scratched and swirled the surface I've had a windshield for 2 years and it is in great condition but my back glass is in terrible shape in less than a month”

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Posted 11 months ago

UTV Direct is rated 4.6 based on 6,522 reviews