UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 5,696 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 5,696 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 20th April 2024

Anonymous

UTV Direct 5 star review on 15th April 2024

Anonymous

UTV Direct 5 star review on 14th April 2024

Anonymous

1133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m disappointed it did not get shipped the same day I ordered it. They paid extra for FedEx delivery. I shave not receiving shipping information yet”

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Posted 4 years ago

“I asked 2 questions on this item after I received the bumper...and never got a response.service is unresponsive”

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Posted 4 years ago

“Very hard to navigate thru the order form. Had to try 4 times to place the order.”

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Posted 4 years ago

“Was hard to find my order and shipping”

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Posted 4 years ago

“Cant give a full 5 stars since I still have not received a tracking number or ship date. The border process is good. But no shipping or delivery info sent yet”

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Posted 4 years ago

“The website was organized well allowing me to pick the pertinent plow kit parts but website locked up on payment submission. I had to call it in. Gentlemen I talked to was very helpful.”

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Posted 4 years ago

“Ordered on Sunday. Didn't get shipping confirmation until Tuesday. Says wont get stuff til Friday . In my opinion thats to long. I should have them by Wednesday. I will order some where else next time.”

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Posted 4 years ago

“I recently placed an order with UTV Direct. The product was available for purchase at the time and I was allowed to complete the purchase. The next morning I received an email informing me that the product was out of stock and was given a date of when new inventory was scheduled to arrive. I would have rather the item be listed "out of stock" at the time of viewing it on your website. I contemplated asking for a refund so that I could purchase the product some where else and receive the item asap.”

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Posted 4 years ago

“Still haven’t got my email confirmation sent so i can re change my password”

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Posted 4 years ago

“I ordered rims and it was not identified that the ones I ordered were out of stock.”

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Posted 5 years ago

“Website would not let me move forward when selecting to add wind jammer to my order.”

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Posted 5 years ago

“Upon googling the item utv direct stated that shipping is free, then you go to check out and it’s $10...false advertisement. Very let down by this”

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Posted 5 years ago

“Takes a long time to get order. Not shipped when told it was.”

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Posted 5 years ago

“The item was just like explained. The customer service side of this company is horrible, I have been waiting for a response to an email for going on day 2. The straps that come with the windshield to secure it to the side rails are simply Velcro and I already broke one. I need to know if there is a better alternative for this strap or if i can purchase more since I only was trying out this windshield and I’m already breaking the straps I don’t see them lasting 3 months. Hopefully this review will get the customer service department moving in response to the email I sent.”

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Posted 5 years ago

“I ordered my item, my credit card was charged but no follow up info. For example, your order has been received and we will send you a email when it ships. I also asked to have the order linked to my user name, four days later, it is still not linked so I can't even check if they have the order in process or not.”

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Posted 5 years ago

“Ordered a heater 4 days ago I called them after trying to email to check on the status of the order and they cant even tell me if it has shipped.”

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Posted 5 years ago

“I ordered a combo kit top windshield and a back window for a polaris ranger full size and was told everything was in stock. the day i recieved the windshield and back window i recieved a call too tell me the the top was on back order and i would not get it for 3-4 weeks. Very dis satisfied after i was told everything was in stock.”

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Posted 5 years ago

UTV Direct is rated 4.6 based on 5,696 reviews