UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,523 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 28th June 2025

Anonymous

1287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got my rear windshield, but it was missing hardware for install. Sent in email to customer service, then sent all pictures of the labels on packaging as requested. No response, don’t know if I’ll get parts to install it. If this doesn’t get resolved soon, I’ll never use this company again. Thanks Geri”

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Posted 1 year ago

“They don't show you this view of the spike brand rear fender flares when installed, I would not have purchased these had I known how they really looked on my xpedition, the fronts are fine however.”

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Posted 1 year ago

“The item was pretty flimsy and hard to put together. A little over priced for the quality”

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Posted 1 year ago

“My wife tried to surprise me with a rear bumper for our 2024 Can-Am "Defender".Even though she put in the order comments that this was for a "2024 Can-Am Defender", unfortunatley she ordered for a "Commander". I am very disapointed that she was not given a "do over" for the return shipping charges. Taking into consideration this was our first order with your company and she did enter the correct information on the vehicle, an acception couldn't have been made?”

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Posted 1 year ago

“You did not send instalation instructions when your ad clearly stated it came with east to read color instrctions. I had to hunt for install instructions on my own on the interent. Next time check the contents before you ship it.”

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Posted 1 year ago

“Still waiting on a bumper you said was in stock, when the company you get it from was closed for a week when I ordered, and come to find out it is backordered a month out. No warning and no confirmation until I had to email and call multiple times.”

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Posted 1 year ago

“The roof I got was all scratched on the front I called and sent photos but haven't heard anything”

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Posted 1 year ago

“Disappointed that they don’t protect the product during shipping. The roof had 2 dents and the screws didn’t match up.”

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Posted 1 year ago

“Products posted on the website are not actually stocked by UTV direct and one of the products I placed an order for was not actually available. The other product came quickly and met my needs well.”

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Posted 1 year ago

“Been couple weeks since I ordered and haven't received any shipping information but I get this email to rate the product and delivery?!?”

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Posted 1 year ago

“I am very disappointed with the fact that the wrong flap part was sent to me at no fault of myself. The lack of communication on when the correct one will be sent to me as winter is coming. All we received was an email on how to send back the incorrect one but with no mention on how the issue caused by your company was going to fixed. After sending a follow up email about the correct flap that should have been sent at the start will be sent , which I don’t feel like I should have done. I still have not received anything back from your company and will be sending yet another email as this is something we have paid for. The customer service has be extremely disappointing. At this point with the amount of frustration and lack of communication we don’t plan on ordering from your company anytime in the near future if ever .”

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Posted 1 year ago

“Good material but the instructions are very poor and the main frame did not fit my ride”

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Posted 1 year ago

“Where's my exchange or return?”

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Posted 1 year ago

“I ordered a KFI plow kit. The hardware from the lever kit was missing, 4 weeks later and multiple text messages/phone calls i finally received the hardware. Also I ordered the standard size fairlead pulley instead of the wide on accident and it’s been 6 weeks, still haven’t received a replacement. I’ve been a loyal customer over the years but I won’t be any longer, really went down hill over the last year or so.”

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Posted 1 year ago

“doors dont have correct angle latches dont hold”

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Posted 1 year ago

“Ordered 4 days ago. Still has not shipped 9”

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Posted 1 year ago

“I bought this bag cause it says it fits the Turbo R , it didn’t fit its was off 1.5 inch off form the hole - so it shouldn’t been a big deal to get a return - I hade to take pictures n measure it n send the pictures to Christy n then we talk she’s all can’t u stretch it , told her it won’t work n then she went on n on how it fits the turbo r - it was a awful experience, there’s more , I m over it really horrible customer service”

UTV Direct 2 star review on 5th July 2023

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Posted 1 year ago

“Your prices are a little high on some stuff. Also I ordered something that was on back order and was told I would receive it by the end of the month. No problem. Then when the time got close and the item was still not ready to ship I canceled it. That part was no problem ether, however I had ordered 2 items and I had already received 1 of the items already and when I cancelled my order they took off the coupon I had applied and still chardeged me full price for the shipping. The item i did receive ended up costing double and made it a waist of money. That was very disappointing. And I'm not sure I will order from them again. Sad cause the customer service was great. I spoke to Bill and he was fantastic and is the only good thing about the experience.”

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Posted 2 years ago

“I order the prp storage bag that goes under the roof, the bag is well made. But tha stapes that hold it in place are to short to work. It was fitted for 23 can am commander.”

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Posted 2 years ago

“What I ordered is never coming by the way it looks”

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Posted 2 years ago

UTV Direct is rated 4.6 based on 6,523 reviews