UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,626 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,626 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 3rd November 2025

Anonymous

UTV Direct 5 star review on 2nd October 2025

UTV Direct 5 star review on 2nd September 2025

UTV Direct 5 star review on 1st September 2025

Anonymous

UTV Direct 5 star review on 31st August 2025

1298

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your prices are a little high on some stuff. Also I ordered something that was on back order and was told I would receive it by the end of the month. No problem. Then when the time got close and the item was still not ready to ship I canceled it. That part was no problem ether, however I had ordered 2 items and I had already received 1 of the items already and when I cancelled my order they took off the coupon I had applied and still chardeged me full price for the shipping. The item i did receive ended up costing double and made it a waist of money. That was very disappointing. And I'm not sure I will order from them again. Sad cause the customer service was great. I spoke to Bill and he was fantastic and is the only good thing about the experience.”

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Posted 2 years ago

“Great service!”

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Posted 2 years ago

“Fast shipping. Product as described”

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Posted 2 years ago

“My item was delivered when they said it would, it was expertly packaged and arrived safe and undamaged. I love my item.”

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Posted 2 years ago

“"Poor return policy" After two phone calls with a factory regarding an improper fitting tire mount and a request for a return here is the response I got. I definitely see your concerns, but between FactoryUTV themselves and all of their dealers hundreds of these are sold a week and there are never any issues with them. Beth has been there a very, very long time and I trust what she says. You can still return it if you do not want to install and use but you would be responsible for shipping back and they FactoryUTV does charge a restock fee, I just wanted you to be aware. Please let me know how you would like to proceed. Thank you!! Christy Fielder Christy@powersporthq.com UTV Headquarters Inc UTV Direct”

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Posted 2 years ago

“Product is well made and came with proper hardware although there was one bolt/nut missing. Instructions should have been more in depth and a phone # in case help is needed or missing parts needed.”

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Posted 2 years ago

“Need installation instructions sent withe the product”

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Posted 2 years ago

“Axle fit perfect ! will buy again”

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Posted 2 years ago

“Install was quick and easy”

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Posted 2 years ago

“Great company to buy from nice selection of products to look at very good Shipping time”

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Posted 2 years ago

“ordered after finding the product i wanted and it was at my door in couple of days. very quick service.”

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Posted 2 years ago

“Good price and fast shipping.”

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Posted 2 years ago

“Great store!!”

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Posted 2 years ago

“Great web site answers all questions”

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Posted 2 years ago

“Product is fine, service stinks.”

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Posted 2 years ago

“Site is easy to navigate and the customer service is second to none .”

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Posted 2 years ago

“I order the prp storage bag that goes under the roof, the bag is well made. But tha stapes that hold it in place are to short to work. It was fitted for 23 can am commander.”

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Posted 2 years ago

“Web site was easy to navigate with lots of products. Ordered a couple of gun cases and they were in stock and shipped quickly.”

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Posted 2 years ago

“Great sales and service, all orders have been perfect. Shop and buy with confidence, you won't be disappointed. Thank you for taking care of our needs with our Can AM.”

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Posted 2 years ago

“Wanted to return windshield but ups ground was $260.52 to return it plus a stocking fee on top of that. The guy I talked to many times did not want to hear what I was trying to explain to him about the cost of return ! He just kept accusing me of being rude ect,and did not care to answer my questions. Will buy off Amazon from now on,where you can return product free. I been telling everyone what I gone thru with utv direct and how they don't explain how much it will cost to make a return! This windshield covers the hood compartment where you cant use it with it installed.”

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Posted 2 years ago

UTV Direct is rated 4.6 based on 6,626 reviews