UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,523 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 28th June 2025

Anonymous

1287

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a roof I ordered a roof for my rzr xp. It came in the mail damaged, I asked for a refund, so instead of them taking it back and dealing with the damage between them and the shipping company, they make it my problem between the shipping company and myself? IT CAME IN THE MAIL DAMAGED, I ASKED FOR A REFUND, SO INSTEAD OF THEM TAKING IT BACK AND DEALING WITH THE DAMAGE BETWEEN THEM AND THE SHIPPING COMPANY, THEY MAKE IT MY PROBLEM BETWEEN THE SHIPPING COMPANY AND MYSELF?THIS ISNT RIGHT!!! stand behind your product and your service or don’t sell parts!”

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Posted 5 years ago

“web site sucks”

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Posted 5 years ago

“I ordered a roof and windshield for my 2020 rzr pro xp and it was supposed to be recieved in 2 days but FedEx is terrible and took 8-9. The roof is good quality for 250 bucks but the front was bent up I had to bend it back and the folding windshield is absolute junk for 350 bucks. The side straps are velcro and the upper part is SO flimsy and bows in doing 50mph and my machine will do 90 mph. I would not recommend the windshield for the price”

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Posted 5 years ago

“Still haven't heard about my order I placed on the 5th except that it had been received. Have not been notified about any delay in shipping except for the generic Corona 19 thing. First time dealing with your company, not a good first impression.”

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Posted 5 years ago

“Ordered the other day and still hasn’t shipped. I need it ASAP.”

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Posted 5 years ago

Hi Joshua, The product you ordered is listed as out of stock on the site, that is why it has not shipped yet. If you have any other questions please give us a call. Thank you

Posted 5 years ago

“I ordered a prop shaft for my rzr and every part of it is wrong. I even called to verify and it’s still all the wrong parts.”

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Posted 5 years ago

“Very poor business. Advertise a product for a price then after you order it an they take your money then send email saying a website mistake was made now price almost triple. But will knock some off of price . No you stand by what u advertise or fix mistake before advertising it. Seems like a scam an bad business.would give a no star but not an option”

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Posted 5 years ago

“I place my order on the 28th it said 24 to 48 Hours shipping. Ordered my winch on Amazon the 30th delivered next day. So I have a $12,000 atv I have $250 winch and can't install because of your $50 winch plate that I'm still waiting on. no tracking information no communication. extremely Very Poor Servive - ☆”

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Posted 5 years ago

Hi Steven, we apologize for the confusion..this mount was placed on back order so we called and left a voicemail and sent over an email to see if you wanted to wait on it or cancel your order.

Posted 5 years ago

“I can’t check the status of my order!”

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Posted 5 years ago

“During checkout did not ask for coupon code i received so did not get $10 off total.”

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Posted 5 years ago

“I ordered this item 4 days ago , and have no idea of order status. Has my order even shipped yet? How do I check order status ?”

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Posted 5 years ago

“Bad product = turned my 14 inches of travel to 6 inches. And I have 28 inch tires And I did not need 5 E mails”

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Posted 5 years ago

“My order from Amazon through this company has been paid and showed in stock and after a week has not been shipped. What else do I need to say. I made an account with them and as I can see my order, that's it”

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Posted 5 years ago

“Poor feedback on order status.”

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Posted 5 years ago

“Very unhappy they sent me the wrong stuff give me a hassle about getting right stuff”

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Posted 5 years ago

“Horrible service”

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Posted 5 years ago

“I have not received shipping status”

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Posted 6 years ago

“You advertise products you don't have and can't get your a waste of people time”

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Posted 6 years ago

“They do not have inventory in stock. They are dependent on manufacturers and shipping is delayed.”

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Posted 6 years ago

“You have products on your website that are discontinued. Please go through your site and check that so it doesn’t happen to anyone else.”

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Posted 6 years ago

UTV Direct is rated 4.6 based on 6,523 reviews