UTV Direct Reviews

Name: UTV Direct
Rating: 4.62

4.6 Rating 5,696 Reviews

92 %

of reviewers recommend UTV Direct

4.6

Based on 5,696 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 20th April 2024

Anonymous

UTV Direct 5 star review on 15th April 2024

Anonymous

UTV Direct 5 star review on 14th April 2024

Anonymous

1133

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the other day and still hasn’t shipped. I need it ASAP.”

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Posted 4 years ago

Hi Joshua, The product you ordered is listed as out of stock on the site, that is why it has not shipped yet. If you have any other questions please give us a call. Thank you

Posted 4 years ago

“I ordered a prop shaft for my rzr and every part of it is wrong. I even called to verify and it’s still all the wrong parts.”

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Posted 4 years ago

“Very poor business. Advertise a product for a price then after you order it an they take your money then send email saying a website mistake was made now price almost triple. But will knock some off of price . No you stand by what u advertise or fix mistake before advertising it. Seems like a scam an bad business.would give a no star but not an option”

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Posted 4 years ago

“I place my order on the 28th it said 24 to 48 Hours shipping. Ordered my winch on Amazon the 30th delivered next day. So I have a $12,000 atv I have $250 winch and can't install because of your $50 winch plate that I'm still waiting on. no tracking information no communication. extremely Very Poor Servive - ☆”

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Posted 4 years ago

Hi Steven, we apologize for the confusion..this mount was placed on back order so we called and left a voicemail and sent over an email to see if you wanted to wait on it or cancel your order.

Posted 4 years ago

“I can’t check the status of my order!”

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Posted 4 years ago

“During checkout did not ask for coupon code i received so did not get $10 off total.”

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Posted 4 years ago

“I ordered this item 4 days ago , and have no idea of order status. Has my order even shipped yet? How do I check order status ?”

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Posted 4 years ago

“Bad product = turned my 14 inches of travel to 6 inches. And I have 28 inch tires And I did not need 5 E mails”

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Posted 4 years ago

“My order from Amazon through this company has been paid and showed in stock and after a week has not been shipped. What else do I need to say. I made an account with them and as I can see my order, that's it”

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Posted 4 years ago

“Poor feedback on order status.”

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Posted 4 years ago

“Very unhappy they sent me the wrong stuff give me a hassle about getting right stuff”

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Posted 4 years ago

“Horrible service”

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Posted 4 years ago

“I have not received shipping status”

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Posted 4 years ago

“You advertise products you don't have and can't get your a waste of people time”

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Posted 4 years ago

“They do not have inventory in stock. They are dependent on manufacturers and shipping is delayed.”

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Posted 4 years ago

“You have products on your website that are discontinued. Please go through your site and check that so it doesn’t happen to anyone else.”

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Posted 5 years ago

“Horrible. They’ve tried delivering my package 4 times this week and being you request the customer to be present for delivery I have yet to get it. Therefore I have to go and pick it up myself. I won’t be ordering from this company again.”

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Posted 5 years ago

“Poor Customer Support Sent an email asking for a shipping update no response. Called today to cancel order, spoke with Company Rep. asking why i haven't received any update since April 5th. her reply, "well they sent me a tracking number on Monday but then told me to disregard, I dont know i emailed them they haven't replied". this is a $100.00 item that's in stock, the fact that they cant handle something this small why would anyone want to return as a customer. Now after refusing to refund my money, they are telling me that, well just wait a little bit I'll try to call them and get back with you cause if they shipped it we can't return it. Fun fact if they shipped through anyone other than pony express, it has a tracking number attached to it. LAZY....”

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Posted 5 years ago

“Order 3 items all of them were unavailable. They were quick to say they had none and refunded me promptly. Only reason low score is if you dont have an item do like other sites and show out of stock at this time. Makes it alot more friendly for consumers. Dont have to deal with waiting on refund to go somewere else.”

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Posted 5 years ago

“QUICK TO SELL BUT CANT GET ANY SHIPPING INFO ON MY PURCHASE”

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Posted 5 years ago

UTV Direct is rated 4.6 based on 5,696 reviews