UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,655 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 10th December 2025

UTV Direct 5 star review on 6th December 2025

UTV Direct 5 star review on 4th December 2025

1308

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Take foreverrrrrr to ship it out”

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Posted 3 years ago

“The arrival times are not accurate. I ordered a product on November 7th to ensure it would be here by Christmas, I have yet to receive even an email that it's been shipped. (44 days ago) ... The staff does not know what is going on when you call them. Very disappointed.”

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Posted 3 years ago

“I ordered a snowplow combo. I received it today. Two packages. The wench, snow plow mount, wench mount, side markers. But no snowplow.”

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Posted 4 years ago

Hi Fred, Every part ships separately so that we do not have to ship freight and can give you free shipping. The blade is still on its way.

Posted 4 years ago

“It's not exactly your fault, but it sure as hell aint mine.....I spent almost $1300 over 2 weeks ago for something very important that was all in stock and was supposed to be delivered. It was not delivered to me, I got 2 out of the 4 pieces. One was delivered to someone else which I found 3 days later.....damaged, the other is lost. My snowplow is useless without the last box, so here I set waiting for something to happen!”

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Posted 4 years ago

“I still have yet to receive the product I ordered.”

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Posted 4 years ago

“Very frustrating, was supposed to get my plow by Friday the 12th and this is in stock but they have done nothing yet.”

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Posted 4 years ago

“Missing parts.”

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Posted 4 years ago

“I still have not received my wiring harness I ordered”

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Posted 4 years ago

“Parts they said we in stock were actually backorder and I still haven't received them”

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Posted 4 years ago

“Don't I the Polaris midsize full door kept ice by is outdoor kept a spike for a 2020 wound because it does not fit well at all It. It let's air in where the Fender meets the hood had to put a 1" close foam piece there and was told by bill that Polaris assembled the body wrong , do you believe that . No support from UTV people at all , also zipper on the other door won't zip closed set 2 pictures showing flaw and no reply..Once they get your money say goodbye to any from any help from those people I don't recommend buying from this outfit”

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Posted 4 years ago

“Did not let the order go through”

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Posted 4 years ago

“All components was not delivered my inclosure has not been delivered when it said it has been”

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Posted 4 years ago

“I’ll never use your company again, worst shipping and lack of knowledge of your own policies and products..”

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Posted 4 years ago

“I recently made a purchase for a plow for my rzr 900 Trl. I talked to a representative twice about the order of the plow to make sure it would fit my machine before purchase. It was confirmed to fit my machine by the representatives. So I made purchase which I included in the notes of purchase my machine model just in case. I began to put mount up to vehicle to see if it would fit but screw holes were in wrong place for my vehicle. I called and talk to a representative and they told me it was never meant to fit my machine and they didn’t have the mount to fit my machine. I was deeply saddened at that moment. I’m in the process of returning. Utv is making pay for the restocking fee and shipping fee which is very expensive because of how heavy the plow is, all because of there mistake. I can’t understand why I would get charged for a mistake that I didn’t make. Hopefully someone will call me and help me out with this situation. I have purchased other equipment from them and it works great. I will not be using or spending money with the business again because of how they treated me. Anton”

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Posted 4 years ago

“I have tried to contact them with a problem, but they don't respond”

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Posted 4 years ago

“Made the order, 1 week later still has not shipped with no explanation”

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Posted 4 years ago

Hi Gordon! This product is listed right above where you hit "add to cart" that they are 2-3 weeks before shipment. Hope this helps!

Posted 4 years ago

“I never did get a confirmation email that I paid or ordered SxS windshield.”

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Posted 4 years ago

Hi Viken, Confirmations go out as soon as the order is placed and tracking was sent the next day, please check your junk/spam folders.

Posted 4 years ago

“Placed order over 2 weeks ago. Where is it?”

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Posted 4 years ago

Hi Steve, The product you purchased is listed on the site where you order it that it is 8-9 weeks before shipment.

Posted 4 years ago

“i ordered door panels for my 2020 RZR after calling and speaking to 2 people at your company and was told by both to order what I did. when I received the order, it did not fit. When I contacted Bill, he informed me that " you ordered the wrong part". In fact, he was one of the people I contacted to confirm I had the correct order. When I returned the items, i ended up paying the return shipping(&35), AND was charged a $20 restocking fee. I plan to post a do not ever order from at the ATV club website I belong to, and will definitely go on as many ATV websites and post my negative experience as I can. Good luck with your future business in Colorado!”

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Posted 4 years ago

“I was sold a winch package that did not work together with its' individual components, or on my UTV 0r as the intended advertised use and was told to purchase parts that were not required. A Total Fobar....and not once offered anything except and exchange of a mount that did not work and was replaced with one of lesser value. In short, lots of other choices out there, don't use these guys.”

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Posted 4 years ago

UTV Direct is rated 4.6 based on 6,655 reviews