UTV Direct Reviews

Name: UTV Direct
Rating: 4.61

4.6 Rating 6,626 Reviews

91 %

of reviewers recommend UTV Direct

4.6

Based on 6,626 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

UTV Direct 5 star review on 3rd November 2025

Anonymous

UTV Direct 5 star review on 2nd October 2025

UTV Direct 5 star review on 2nd September 2025

UTV Direct 5 star review on 1st September 2025

Anonymous

UTV Direct 5 star review on 31st August 2025

1298

Anonymous

Anonymous // 01/01/2019

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“I called and spoke to someone before ordering to make sure I was getting the correct part. it arrived withing 3 days! very pleased!”

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Posted 3 years ago

“My order showed up in reasonable time. All 3 items showed up separately and not all of them were updated on shipping emails. Better updates would be my only critique. Everything else was fine.”

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Posted 3 years ago

“Orders have arrived nice and fast!!”

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Posted 3 years ago

“Everything I have ever ordered from UTV Direct has been delivered within 2 days if not the next business day! All the products I have bought from UTV Direct has worked great with our sxs. My only constructive criticism would be to make some of the installation instructions more clear, so it’s easier for me and my wife to install the products.”

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Posted 3 years ago

“Very fast shipping and good product”

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Posted 3 years ago

“Still have not received the rest of my order”

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Posted 3 years ago

Hi Monty, You may have missed it, but some of our products are built to order and take a little longer for shipment. All products are listed where you order them how long it takes to ship out and this particular product is listed as 2-3 weeks before shipment. I hope this helps!

Posted 3 years ago

“Good communication and quick shipping. Thank you!!!”

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Posted 3 years ago

“Have not yet received a return order that was promised for a set of mirrors that don’t fit. Not sure if I would order again. Too much hassle to deal with.”

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Posted 3 years ago

“I didn't get the item I ordered”

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Posted 3 years ago

Hi Michael! As a courtesy, we try our best to check all orders that come through to make sure the correct parts are ordered for each machine...that is why we ask for your year, make and model at checkout. Unfortunately, we are not able to catch every mistake. I am sorry it wasn't the correct part for your Pioneer, but we did ship exactly what was ordered.

Posted 3 years ago

“I have not received my damn bumper”

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Posted 3 years ago

Hi Jeff, Some of our products are made to order and take longer to ship out. Any product like this is listed as such on the product page, and HMF are listed as 4-5 weeks before shipment. I hope this helps.

Posted 3 years ago

“All good Thanks”

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Posted 3 years ago

“Early delivery , very easy to order , so far everything fit perfectly”

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Posted 3 years ago

“Great costumer service with out a doubt! With in minutes of placing my order a rep called me to verify my make and model to ensure my windshield was going to fit when I got it.”

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Posted 3 years ago

“Nice window, I like it and it was just what I was looking for and a reasonable price. Just kind of a pain to install. Thankfully I had someone to do it for me.”

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Posted 3 years ago

“Quality and Fit spot on. Easy to install”

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Posted 3 years ago

“Easy and shipped when they said it would.”

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Posted 3 years ago

“Was very pleased with the speed of the delivery of my order.”

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Posted 3 years ago

“Good website with a lot of options. Not as comprehensive as carid.com, but it's still fairly organized”

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Posted 3 years ago

“Excellent products and service. The website was easy to navigate.”

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Posted 3 years ago

“To ask how "shopping was on your website" is really not a good question that would allow someone to express their opinion about their purchase. Your website may have been easy to navigate, but other factors caused me to have a very negative opinion about my purchase. First, it was the quality of your product. Absolutely awful. I purchased a roof for my Ranger and after spending 2 hours trying to install it, I gave up. Second, was trying to make a return. Your customer service person made me feel like "well, you got what you paid for". I was told that if I had attempted to install the roof, I would not be given a refund. That was a threat. I had to ask to speak to someone else. I purchased a product, it was of poor quality, you folks should be bending over backwards to make things right and keep me as a customer. It wasn't happening.”

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Posted 3 years ago

UTV Direct is rated 4.6 based on 6,626 reviews