Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very useful and efficient. Price is good. But luggage security has a weakness.”

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Posted 5 years ago

“Had an issue with the place booked to store my luggage. After contacting customer service the rep found an alternative location. The issue was resolved timely, however, would've been easier to do by phone which wasn't an option. I would use Vertoe again”

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Posted 5 years ago

“I leave my bad here every time! Thanks so much!!”

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Posted 5 years ago

“The place was as advertise, location, service all done nicely.”

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Posted 5 years ago

“No problems getting my bags checked in and checked out. I checked them out about an hour before I said I would and didn’t have problems.”

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Posted 5 years ago

“Very easy to use!”

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Posted 5 years ago

“excelente servicio, le guardan el equipaje por el tiempo que uno requiera, lo consegui a 2 cuadras de donde me estaba hospedando.”

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Posted 5 years ago

“Good and safe place to keep my luggage.”

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Posted 5 years ago

“Easy and safe !”

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Posted 5 years ago

“Quick, organized, friendly competent staff, secure. I would use this location again!”

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Posted 5 years ago

“100 % recommended.”

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Posted 5 years ago

“Convenient”

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Posted 5 years ago

“Great location and good service. Thank you to the staff”

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Posted 5 years ago

“Well my personal experience with this service was underwhelming. The location where I left my luggage gave me the impression that my bags would not be there when I returned. The problem is that when I arrived in town to drop my luggage off it was raining so my choices were slim. Upon entering this establishment I was asked to leave my luggage not in a locker or in a secure storage of some sort where I thought would be appropriate but on the floor next to other bags and luggage that were also left behind. I was given some tags with numbers to add to my luggage for reference and asked to use my phone camera to take a photo of those tags for when I picked up my luggage later. I was given No receipt or reassurance for that matter. When I returned hours later to pick up my luggage. I spoke to a different attendant who directed me to the back of the store where my luggage was in a walk in cage. The attendant at no time asked me for a reference number or receipt. He simply asked which luggage is yours? Technically I could have taken anyone’s luggage without a problem. Needless to say my luggage was not harmed. If I had to do this all over again I would choose not to leave it there. I would prefer to leave it in a more structured facility where this does not look like a side business. I award this business zero stars but since this review app doesn’t allow it, I’ll give them one star.”

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Posted 5 years ago

“Vertoe was very reliable!”

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Posted 5 years ago

“So good! So kind! So convenient! I will take my luggage one more! Thanks for your help!”

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Posted 5 years ago

“This luggage storage option was perfect for us since we stayed in an airbnb and did not have a rental car. I would definitely do it again in the future!”

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Posted 5 years ago

“The Location I used was 440 9th st NY, VERY safe. The thought of leaving my bags anywhere gave me pause but they had a room tucked away with the bags. It was wonderful. The young lady that helped went over and beyond too. Thank you for the easy service.”

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Posted 5 years ago

“She was very helpful and seemed to have a great system down. We will book with her before leaving again!”

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Posted 5 years ago

“Vertoe was so easy and convenient. Would definitely use it again.”

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Posted 5 years ago

Vertoe is rated 4.6 based on 5,120 reviews