Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not very secure. Literally left our bag in the middle of a busy store and when we came back it was in the same spot with no one watching it.”

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Posted 6 years ago

I'm sorry for your experience with our partner location. We will address this with them to make sure they are storing the bags away from public.

Posted 6 years ago

“Excellent service.”

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Posted 6 years ago

“Easy drop off and pick up and convenient location. Staff was friendly.”

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Posted 6 years ago

“First time using Vertoe -- great experience! Very friendly and great location.”

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Posted 6 years ago

“This is an invaluable service when traveling- Thanks to Woody and his team for friendly, great service.”

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Posted 6 years ago

“Very easy. Drop off and pick up went very quickly.”

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Posted 6 years ago

“Great service and location.”

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Posted 6 years ago

“The website was easy to use, the place to leave my bag was clean enough, and I would definitely use the service again.”

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Posted 6 years ago

“This is a great service for travelers. Booking was simple and straightforward. The person who kept our luggage was super nice and it went very smoothly. This is a great idea. Wish I had thought of it. I would use it again for sure.”

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Posted 6 years ago

“The location was great, the process was easy, and I dropped off/picked up without any issue.”

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Posted 6 years ago

“Place was easy to find, and there were bathrooms available. They were nice as well.”

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Posted 6 years ago

“Excellent service, I’ll sure use the service again during my visit to Chicago.”

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Posted 6 years ago

“Prompt and pleasant.”

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Posted 6 years ago

“Easy to setup. Easy to check in and retrieve luggage. Would definately use it again.”

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Posted 6 years ago

“So easy! Wish I’d known about this sooner.”

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Posted 6 years ago

“Service was outstanding. Team member was very nice and helpful. Made us feel at home since we arrived at the place; especially keeping in mind that the place is located in a "not safe area." We'll recommend your business and use it again.”

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Posted 6 years ago

“It was a great experience! The place was really close to NY Penn station, the staff was very friendly, I had no headache about my luggage. Will definitey use this service again. Thanks a lot!”

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Posted 6 years ago

“Great service and convenience”

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Posted 6 years ago

“Easy to book, easy to drop off, easy to pick up! Great service!”

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Posted 6 years ago

“The location is a 10-minute walk from the White House. I dropped my things off for a few hours and pick them up afterwards. It was an easy process.”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews