Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very convenient and easy,”

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Posted 6 years ago

“Great place to leave your luggage while walking around Boston! The gentleman who operated the store was kind and helpful. I would do it again!”

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Posted 6 years ago

“It was very handy. Didn’t know about it before. He was very quick to take bags and no wait for him to return them either”

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Posted 6 years ago

“I wish I could leave no stars. The idea is good. The execution sucks. The place we were assigned, after I paid, was a teriyaki restaurant storage closet. I paid $20 to keep my things in a storage closet! The place was no where near me. I had to trek my stuff across town and back again. I will NEVER use this service again. The people who own the restaurant, spoke no English and did not know what to do. There was no security and I certainly did not feel my bags were safe at all. No process to make sure my things weren't mixed up with anyone else's should they decide to do this. REDICULOUS!!!! Of course there are no contact numbers for the service either. What a rip off.”

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Posted 6 years ago

Hi Aubrianne, I'm sorry your experience with our partner location. While our model is to utilize extra storage space within the stores, you should be given a tamper proof seal to put on your bag to make sure they are identifiable. We will speak to the location about this matter. We do not have phone support but you can reach out to us on email at support@vertoe.com or by chatting through the website. Thank you, -Emily

Posted 6 years ago

“Convenient location and across from the Museum.”

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Posted 6 years ago

“I did not know your service was available, but I am very pleased I do now.”

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Posted 6 years ago

“good service”

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Posted 6 years ago

“This was the easiest process ever. The person that took our bags was very accommodating.”

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Posted 6 years ago

“Very practical, was close to area I needed to be. Easy drop off and pick up.”

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Posted 6 years ago

“Would have been even better with drop off/pick up at Newark AirPort.”

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Posted 6 years ago

“Easy process and convenient!”

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Posted 6 years ago

“Did not know this type of service was available, being from out of town and unfamiliar with the area this was super helpful. Not having to worry about your luggage the whole day was great. Checking in the bags was super quick and easy at the host stand, & picked them up later that night without a problem. Highly recommend.”

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Posted 6 years ago

“Service was excellent but their policy is awful. Same price for any size bag is ridiculous and the company should rethink about this policy.”

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Posted 6 years ago

“Très déçu de ce service que je n'ai finalement pas utilisé car l'adresse indiquée sur la confirmation de réservation était à 20' du centre-ville (31 Winter Street, Boston). J'ai pourtant utilisé Google Maps et maps.me. J'ai appelé 3x sur le numéro indiqué et j'ai perdu 10$ avec mon abonnement étranger. C'est préférable d'aller à la gare routière et d'utiliser les services sur place.”

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Posted 6 years ago

“Good value, friendly staff, great to have somewhere to leave bags after checking out of AirBnB on a hot day in DC! Only thing- didn’t check our ID when we went to collect the bags. Jackie”

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Posted 6 years ago

“Great idea to have stores allow people to rent space for their bags. Saved me from trying to keep up with a large suitcase all day. Just dropped it off at the location and picked it up later. No problem or hassles.”

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Posted 6 years ago

“The drop off and pick up process was very quick and easy!”

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Posted 6 years ago

“It was an amazing experience near LAX! Easy and accessible, and the service was phenomenal from the staff! Thank you!”

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Posted 6 years ago

“Great service , everything worked as promised and we could enjoy a great day in NYC without carrying our luggage along”

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Posted 6 years ago

“I had a great experience. I was greeted by the friendly shopkeeper lady upon which she verified my booking. She tagged my bag and allowed me to take the picture, we had a nice little chat with her and the husband. She took away and hid my bag in a separate room in the back. I went on to enjoy the day. When I came back to pick my bag up, there was another clerk who checked the picture to identify the bag and promptly returned with my bag. Overall a great convenience and experience at a very reasonable price. Very pleased.”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews