Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good experience. Glad this exists because that morning and day would have been miserable lugging around 100lbs of baggage before our 11pm flight.”

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Posted 6 years ago

“Was so easy!! People were very kind and friendly. Will absolutely use again.”

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Posted 6 years ago

“Easy check in. Stored my bags for a few hours and picked them up with no issues.”

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Posted 6 years ago

“Friendly service.”

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Posted 6 years ago

“Excellent service! Our bus broke down in the middle of the road. We were late for the game and had nowhere to leave our bags. Fortunately we found a convenient location right next to Fenway Park and were able to make it on time.”

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Posted 6 years ago

“So easy to use and super convenient location! Definitely recommend for someone who is waiting to check in or out of an Airbnb and needs a place for their bag(s). I wish this company was more prevalent in other cities.”

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Posted 6 years ago

“This weekend we needed a place to store our bags for the afternoon in Austin after checking out of our Air B&B. Vertoe was affordable and convenient. They held our bags safely until it was time to go to the airport. I will definitely use their services again in the future!”

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Posted 6 years ago

“Great service!”

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Posted 6 years ago

“I found Vertoe by a last minute google search when I was suddenly in desperate need of a place to store luggage. I was skeptical at first, but it was very easy to reserve, drop off and pick up. I will definitely recommend and use in the future!”

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Posted 6 years ago

“I easily found the shop. It is convenient to get to a CTA station. Thank you!”

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Posted 6 years ago

“This business is such a great idea, and it worked perfectly for me picking up my sister at the airport. I ride the train down to a bus to the airport to meet my sister, then we had to wait a couple of hours for the train back up to my house. The Vertoe location we used was in the train station ... what could be more perfect!! The gentleman working there was very pleasant ... we actually picked our bags up, then missed the train, and had to wait another hour, so we took them back, and the gentleman working there was kind enough to take them back at no charge when we told him we missed the train. Once again, a great solution to a lot of travel hassles!”

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Posted 6 years ago

“Convenient but wish you could get a lower rate when stored for only a few hours”

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Posted 6 years ago

“Vertoe made the last day of our trip enjoyable! We've always struggled with planning the day of any trip because we couldn't find a convenient and safe place to store our luggage for the day. It was easy - inexpensive - and near the places we were touring before heading home.”

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Posted 6 years ago

“My experience was great! It's easy to book and easy to do. There's no reason to your your luggage around if this service is available. The shop keeper holding out luggage was so nice and professional. Everything was kept safe and they didn't release my bag until I showed them the picture of the tag.”

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Posted 6 years ago

“Needed this service badly! Wasn’t about to lug my heavy bags around Manhattan for the day but this service solved my problem! Easy Check in and check out. Super close to Penn Station, was able to run to my train and get on in record time! ThAnk you!!”

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Posted 6 years ago

“Dreadful service and security not taken seriously. Arrived at the hostel which takes the bags, and shown upstairs. Other were in front of me. I was told to leave my bags in a small gap between two rooms which anyone in the hostel had access to. A sign advised residents they could leave their bags there on check out day. No bags had the none tamper seals the people who left bags in front never requested and were not offered this. I asked for the none taller seals though they would not stop someone simply picking the bag up and walking away. The guy sullenly went away to get the tags. He placed them on two of the three bags. I asked what about the third bag, he looked annoyed and got a third tag and placed on the third bag. The tags were incorrectly placed on the bags, they are actuallly still on there now as they were simply placed through one Ip hole on two bags and through the handle on the other, I am unsure if he did this deliberately as this did not prevent anyone opening the bags. At this point he walked off and I felt uncomfortable tackling him as to why he had not used the tags correctly by threading them through both zip holes to prevent the bags from been opened. Subsequently I had to take my laptop and an unopened iPad out of the bags and carry them for the day as Inconsidered security at this place to be none existent. I took a chance with a larger 17” laptop in another bag and fortunately got away with it. I will not use this company again to store baggage for me, I may as well have hidden the bags somewhere and hoped no one would see them as basically it was hand over some money and take a chance. This is not what I expected and doubt how people have been trained to carry out this task. Do not use.”

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Posted 6 years ago

Hello Steven, I'm sorry for your experience with our partner location. We will speak with the owner at this location to make sure their staff is properly following check in procedures by giving tags for each bag and securely storing them away from public. Thank you, -Emily

Posted 6 years ago

“Easy, friendly and very necessary.”

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Posted 6 years ago

“So easy and much more affordable than other places. My comment would be to make note late night or 24 hour locations.”

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Posted 6 years ago

“I found vertoe a very useful, efficient and secure way to get rid of my luggage for some hours.”

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Posted 6 years ago

“This service is a game changer for travelers everywhere. It gave us a whole extra day to explore the city without having to worry about our luggage.”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews