Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The process was easy enough, just be aware this is in a restaurant so pay attention to the hours, we didnt realize they closed at 4pm on Sat so we paid $16 for 2 carry on luggage for only 2hr and the owner wouldn't even let me leave my backpack without charging another $8 just for the backpack”

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Posted 6 years ago

“Nice and handy.”

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Posted 6 years ago

“The Business was easy to find and the host was very friendly!”

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Posted 6 years ago

“The service was excellent. Highly recommend this location. We felt comfortable leaving our luggage here.”

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Posted 6 years ago

“Nice expérience. We'll do it again next Time In NYC...”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“Work out great, check bags back rm. Got great coffee, food, and service..”

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Posted 6 years ago

“The location where I was directed to was a shoe repair/key making shop/phone repair place. We dropped off two suitcases and they put on tags. We weren’t given any receipts, nor did they ask for ID, but they told us that we could take a photo of the tags. Needless to say, we did. When we came back for our bags several hours later, our suitcases were sitting by the door. We told them that we were there to pick up our suitcases and pointed to our bags by the door. They said to go ahead. When we asked how they knew that they were ours, they said, it’s ok! We could’ve been anyone. We weren’t asked for any ID. At some point, someone is going to figure this out and steal a bag. I’m rating this acceptable because I did get my bags back, but I don’t think that I’d do it again.”

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Posted 6 years ago

“Quick and easy.”

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Posted 6 years ago

“Easy and Friendly!”

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Posted 6 years ago

“Very good.”

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Posted 6 years ago

“Good experience. Bags were secured”

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Posted 6 years ago

“Great location-super easy and convenient and everyone has helped me was friendly.”

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Posted 6 years ago

“Easy and reliable, with friendly staff. I recommend it! The only thing is that the luggage storage place is not as close to Union Station as I thought. It works perfectly for those who are just carrying one bag/suitcase, but be ready to walk for at least 15-20 mins to get there.”

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Posted 6 years ago

“We found ourselves with some unexpected extra time in NYC and heard about Vertoe from our travel agent. We were very excited to learn about this worldwide service; it’s going to be a game changer! However, our first experience wasn’t what we had originally hoped for. We scheduled our bag drop off for 9am. The shop owners didn’t show up until 9:45. We lost almost an hour of our exploring time which was really disappointing. Outside of that, checking the bags and picking them up went smoothly. We will use Vertoe again. But if we find ourselves in NYC once more I think we will be avoiding that particular shop.”

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Posted 6 years ago

“It was very cheap and quick”

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Posted 6 years ago

“Convenient location and friendly and helpful staff.”

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Posted 6 years ago

“Very convenient for port authority.”

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Posted 6 years ago

“Super easy to book and to manage. Love the fact that I can store my luggage affordably while I travel!”

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Posted 6 years ago

“Great service! Better than competitors in that is masks the bag hosts before payment (basically protecting them from being targeted for theft). That said, the bags were not really secure in the location and another set that I saw were easily visible and could have been stolen without any notice. But the insurance was a small comfort.”

Helpful Report

Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews