Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Deli was convenient, and I was so glad to be able to have the day to shop and sight see without our bags.”

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Posted 6 years ago

“It was a very smooth process of dropping off my bag and picking it up. Will use Vertoe again when I need to store my luggage.”

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Posted 6 years ago

“Everything worked smoothly and efficiently with using Vertoe. I was able to check out of my AirBNB and leave my bags in a safe, clean place so that I could enjoy my last free day in Washington DC before my evening flight. Thanks, Vertoe!”

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Posted 6 years ago

“The staff was excellent friendly and professional. Also took pictures of luggage before leaving which made for easy identification with serial numbers.”

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Posted 6 years ago

“Nice and easy”

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Posted 6 years ago

“Very convenient and safe service to store our luggage, will definitely use again if needed.”

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Posted 6 years ago

“Very convenient, great service!”

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Posted 6 years ago

“The people who take care of your bags are not friendly, they did it like in a bad attitude and they didn’t care about security. The concept is good but is managed by 3rd party”

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Posted 6 years ago

“The people in the store are super indifferent and rude. Also the luggage are stored in the tiny wet basement with large roaches running on the ground. Kind of disgusting.”

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Posted 6 years ago

“We used the Vertoe location in NYC on 8th ave near Penn Station. The place was easy to find, however the guy was NOT friendly in the least. He hurried us and made us a bit uncomfortable with leaving our bags there. We did anyway and pick them up hours later with no issue. Would use again, but customer service at the location needs to be improved.”

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Posted 6 years ago

“The online booking service was easy to follow and the place I used to store my suitcase for 2.5 hours was close to Grand Central station in Manhatten. The only question I have regards pricing. The site promotes the price of 5.95$ and yet in my bank account I was debited 7.33 euros (which would be roughly 9$). Did I miss the paragraph about a first time joining fee? Maybe make that part clearer on your site, thanks.”

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Posted 6 years ago

“Smooth-sailing through my Business trip”

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Posted 6 years ago

“So convenient and easy. Made our vacation easy. Dropped our luggage and went to play and explore until we could check in. It was supper fun.”

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Posted 6 years ago

“muito fácil de usar o serviço, fiz a reserva a noite e no dia seguinte fui até o local com a confirmação recebida via SMS. Os lacres foram fornecidos pelo estabelecimento e, ao voltar, estavam intactos.”

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Posted 6 years ago

“This arrangement worked out great -- was able to go to theater, pick up bags, and get to Port Authority in minutes. However, the store didn't seem prepared -- didn't know whether I had prepaid. Also, when I returned to pick up the bags, rather than bringing them out from a back room, I was troubled to see them out on the floor next to all their luggage for sale. That doesn't seem very secure!”

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Posted 6 years ago

“While the sign-up and reservation process was easy, the storage place in Brooklyn, Dean Organic Market (near the Barclay Center) was filthy and tiny, and it was not easy to feel that the bags were safe, either. Very disappointing,”

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Posted 6 years ago

“Great location. Nice staff. Easy drop off/pick up.”

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Posted 6 years ago

“Great service, easy to use and was perfect to lighten our load for a quick trip to Victoria!”

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Posted 6 years ago

“Simple and practical”

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Posted 6 years ago

“Very convenient and easy to use”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews