Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very efficient, reasonably priced service all went to plan very happy. Would recommend using.”

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Posted 5 years ago

“I had a terrible experience. I'm busy Hollywood writer / producer who lives in San Francisco. I come to LA every two weeks for work. Usually I have back-to-back meetings, and so when I found out about Vertoe I was very excited. I was especially excited to find the Hollywood location very close to my studio co. As it was my last day in town, I wanted to drop off my suitcase to vertoe. Making a booking was super easy and the online system worked really well. I booked it a day before and ended up add a strange location in front of a place called podshare. I arrived a few minutes before the 10 a.m. that it was my check in time. Unfortunately, it was located in an alley and at that time it was blindingly hot with no shade. I stood outside the door and wanted to at least go in so I could get out of the Sun or at least find out how long I had to wait. I didn't want to miss it if they open the door. There was no way to knock on the as it was made of steel and reinforced glass. And, there was no Bell. Finally, I called the company and they told me somebody would be there at 10. Somebody open the door and went inside at 10 I called out to them they ignored me. But they left the first door open. Then I tried to knock on the second door which was made on glass. But again no one heard my knock so I knocked a little bit louder. By now now it was 10:05. I've been waiting there for at least 20 minutes. And then hearing the knock finally the door was open. I felt so much relief... But much to my shock, somebody yanked the door open and started yelling at me. I was shocked and took a step back and try to explain myself. She yelled about why I was banging on the door. I tried to explain several times that I wasn't banging on the door but that there was no bail, and nor was there a way to enter. And that I really had to run to a meeting, that was happening at 10:30 and I couldn't miss the meeting. Instead of letting me explain, she started to mock me and was consistently rude to me. And then she said the manager will be here soon. The manager walked in while this girl continued to berate me. No matter what I did to try to explain myself she kept telling everyone in that weird place which was full of people by the way IDK what it was dot-dot-dot that I was in the wrong. I have never been so humiliated and treated so unprofessionally at a place of business in my life before. I tried to explain to the manager how I was treated, and instead of apologizing for the way I was treating, she double down and had a sneer on her face throughout the time she was serving me. Although she was not rude to me, she did not believe me and was constantly also berating me for being too early. The worst of it was, that No one was listening to me. I couldn't believe it. I will never ever use the Vertoe service again. Thankfully it was my first and last time. When I went to pick it up, I had a flight to catch and there was a girl sweeping the floor and I asked her several times could you please get my suitcase, she continued to sweep and ignored me until she was done and then she went and got it. That part was okay but oh my God what a non-professional place. If you guys as an app cannot afford to work with people who are professional, then you should not be in the business in the first place. There's no excuse for what happened to me. And when I call later on in the evening to make sure that the door would be open in the evening before I went to pick up my suitcase, I explain what happened, and to their credit I did get a polite apology from the person I was talking to on the phone. however there was no follow-up... hate to leave negative reviews but this was a doozy. And it really did ruin my mood for my next meeting. I run baked TV shows and Productions and work with hundreds of people. But I've never been treated this way. For shame.”

Helpful Report

Posted 5 years ago

Hello, Thank you for the feedback. The location that you booked opens at 10am and has a door code. This should have been shared in the confirmation email with you. Regardless, I'm sorry you were not treated with kindness once the location was open. We will reach out to the location to make sure they are treating Vertoe customers with respect. Thank you, -Emily

Posted 5 years ago

“Really convenient! This was my first time using vertoe so I wasn’t sure what to expect, the location we had was kind of weird (a convenient store) but it was really easy to drop off and pick up bags and worth the money.”

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Posted 5 years ago

“Very convenient and easy to use, had a 10hr layover in Denver and didn't want to lug my carryon while exploring the city. It was hard to find the door to the place hence the 4/5 rating....better signage would be an easy fix. Also couldn't decide which of the two locations was more convenient to where I was exploring and ended up picking the wrong one. Booked a new reservation and with 1 quick email to customer support they refunded my $ from my original booking. Thanks! Will use this service again.”

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Posted 5 years ago

“Great way to secure our bags before an evening flight.”

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Posted 5 years ago

“- They were rude - I booked until 6pm. But was told to remove my things before 4:30pm which was a major inconvenience for me as I had planned to have my things stored until 6pm. - they should provide a receipt with tag numbers instead of insisting we take pictures of it, someone might not have a functioning camera phone and that would be a problem. - will not use again.”

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Posted 5 years ago

“Easy, cheap, and a total life saver!”

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Posted 5 years ago

“This was a great option for our last day in NYC—we just selected a location near what we wanted to do, and proceeded unencumbered. Luggage was quickly retrieved when we returned.”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“Luggage left in the morning and picked up at the end of the day. Operation successful.”

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Posted 5 years ago

“Fast and practical”

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Posted 5 years ago

“Handy service in a central location, safe and problemless”

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Posted 5 years ago

“Great location. Helpful & friendly staff.”

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Posted 5 years ago

“Good service. Feels safe.”

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Posted 5 years ago

“I was a little unsure about the location at first, but they were very professional and everything worked out great for the price.”

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Posted 5 years ago

“We needed luggage storage at the last minute. This worked out great! The lady at the shop was so nice and friendly!”

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Posted 5 years ago

“Very practical loved it but they don’t necessarily check who leaves what. All the luggage and bags are in the same room, so safety isn’t the best. I wouldn’t recommend leaving important item such as computer, camera, money ...”

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Posted 5 years ago

“Easy access and convenient! Strongly recommend!”

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Posted 5 years ago

“This is a SCAM!!!!! i walked 10 city blocks only to discover that the location of the lockers is a Subway restaurant. I will be calling my credit card to alert them to your fraudulent activity”

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Posted 5 years ago

HI Lissette, I'm sorry you felt misinformed about our service. Our model is not locker based. Instead we partner with independent business owners who have extra storage space at their establishments. The restaurant you mentioned is one of these locations. Thank you, -Emily

Posted 5 years ago

“I know it can be a little scary asking someone you don't know to handle your luggage but I have no worries after using this service. It was awesome to be able to drop it off and roam NYC without having to haul our stuff everywhere.”

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Posted 5 years ago

Vertoe is rated 4.6 based on 5,120 reviews