Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasnt sure about this. But it worked great. Fast to check in and check out. Very convenient location.”

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Posted 5 years ago

“Everything was easy to get to right off the metro and easy to do!”

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Posted 5 years ago

“It's very good. I like how they have many locations. We deposited our bags at Sunset Pawn Shop and those guys were really friendly and nice. There is a bag tag provided by Vertoe. I've tried many bagsbnb and this has got to be the most safe and secured one. Kudos to you.”

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Posted 5 years ago

“Your organization provides a great service and you do it well. We will be using them again. Thank you!”

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Posted 5 years ago

“This was a perfect solution to our short term need to find a place to leave our bags in New Orleans. It was right downtown at the main junction of the transit and shopping hub. Friendly partners, I would definitely use it again.”

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Posted 5 years ago

“Excellent location and service. No worries about safety or security.”

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Posted 5 years ago

“The "vendor" for Verto was a small store in the city. It smelled bad, was full of questionable characters, and made all of us very uncomfortable leaving our positions. We had 4 large roller bags, and then 3 smaller bags that were attached to the top of the roller bags. We assumed that the attached bags would just be part of the storage as they didn't take up any more space, so me We reserved 4 bags online. When we arrived and had been taken to the area where the bags would be stored, we were informed by the owner of the shops son, that we would have to pay for one more bag, as he pointed to the largest of the small bags that were on top of the big roller bags. We went back to the counter and as the owner and her son discussed the bags in a language that was foreign to us, it became evident that we would be charged for all 3 of the small bags. So we paid cash to store those bag. I've traveled for business and pleasure, and valeted many bags. I've never been charged for small bags that sat on top of my big bag. This was clearly an effort to get $18 more from NYC tourists. We were tired and arguing with the owner in front of her son, and the assortment of other colorful patrons in the shop was less than appealing, so we paid and were in our way. Vertoe should check out its partners a little better and there should be a more accurate description about what constitutes a bag on the site. We did receive our bags back in the same condition that we dropped them in.”

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Posted 5 years ago

“It’s really simple to use this service. I hope there are multiple plans like short and long.”

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Posted 5 years ago

“Host was Native American World Venice Beach, Los Angeles Store was very sketchy, I didnt feel comfortable leaving my luggage there. Store smelt very foul, difficult to breathe in the store, was worried my belongings would pick up from the stink. Host was standoffish and cold. Not helpful, not accommodating. We made sure to pick up our luggage 10 mins before scheduled time because I'm sure we would have gotten fined if we went 1 minute over. Next time, I will use a different service where they show you exactly what kind of establishment you will be entrusting with your luggage.”

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Posted 5 years ago

“Easy and useful service.”

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Posted 5 years ago

“They were all very helpful and nice and gave us recommendations on what to do in Seattle during our stay.”

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Posted 5 years ago

“My first experience with a non-hotel Non-train station luggage storage service. I was annoyed that the Vetoe tool coyly would not give me the name or precise location of the place before I paid But I went with it anyway since it seemed to be the most conveniently located service provider to the BestBus drop off point. It turned out to be a bar and the people who helped me there were very friendly. They gave me a “receipt” when I left my bag that was a little piece of paper that they wrote my vertoe number on (based on me reading it to them from my phone). I was surprised they didn’t have preprinted claim check forms. Things were more casual than I expected, but I guess it’s not your mothers luggag check”

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Posted 5 years ago

“Vertoe made my travel plans so much easier! My luggage was safe and secure after an early morning flight when I had hours before checking in to my hotel. The sign up process was easy, the reservation process was easy, and checking my bag in and out was done quickly.”

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Posted 5 years ago

“The place we had booked , made us feel very uncomfortable about our luggage. There was no safety measures taken by the gift shop we booked via your website. We went there and they told us “just leave your bag and take a picture of it”. I asked for a ticket ( code) number but they advised that their machine was out of use. Plus one member of theIr staff insisted that vertoe charged a lot for this booking , and if i had booked their services directly with them they would have made better price.”

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Posted 5 years ago

“Kind hoster!”

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Posted 5 years ago

“Safe area located in Little Italy. Both workers were extremely nice and took very good care of our luggage. I would definitely use this place again if I had luggage to drop off. This area is walking distance from Quincy Market and the Haymarket station.”

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Posted 5 years ago

“Easy to use and convenient. And when we mistakenly booked 2 days rather than 1, they refunded the additional day without quibble. Would definitely use Vertoe again and recommend the service to others.”

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Posted 5 years ago

“Very sketchy shop, bags were unsecured. Worked but I worried about my belongings.”

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Posted 5 years ago

“It was great to be able to leave my bag and not have to carry it around all day. However, the vendor that watched after it did not give me a ticket or tag for pickup even though I asked for one,and told me to take a picture of it. When I went to pick up I had an issue because it was a different guy, who wanted the tag.”

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Posted 5 years ago

“Wonderful service! I used Vertoe when I couldn’t check my bags early, but wanted to spend some time in the city before my flight. The staff at my Vertoe site close to JFK were helpful and assured me that my luggage would be in good hands. Thank you for providing this service!”

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Posted 5 years ago

Vertoe is rated 4.6 based on 5,120 reviews