Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and good station downtown!”

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Posted 6 years ago

“Very easy to use and so many vendors within NYC. A real convenience when you need someone to drop a parcel for you and you're unable to meet due to circumstances.”

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Posted 6 years ago

“It was my first time using Vertoe and it was easy and straightforward. The location I went to provided everything as written in the instruction from Vertoe.”

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Posted 6 years ago

“Hi Vertoe Just wanted to note that the service as advertised - worked exactly as advertised. We were in Chicago - and very happy indeed with how it worked. Extremely easy to setup & then to drop the bags & pickup, and secure. I would recommend & definitely use again Regards Brian”

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Posted 6 years ago

“Very easy to book and no hassles with drop off and pick up. Would use again.”

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Posted 6 years ago

“Super easy and close to the apartment we rented!! Highly recommend!!”

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Posted 6 years ago

“A receipt should be given to the person dropping off bags”

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Posted 6 years ago

“Location very near to the Port Authority, friendly staff. I know where to leave my luggage next time I'm in New York!”

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Posted 6 years ago

“They were so kind and accommodating! I knew my belongings were in good hands! Everything was safe and it was an easy process. I will definitely recommend and use the service again!”

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Posted 6 years ago

“As a service it was wonderfully useful at a very reasonable price- the process was very transparent and although the locations could have been a little closer to transport terminals as would be useful for luggage, I couldn't have asked for much more”

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Posted 6 years ago

“Vertoe did not update my time with the person running the location. It took up an extra hour of my time to wait for them to get there an hour later. I was just trying to enjoy my last day in town before heading back to the airport and this cut it short. I was very disappointed”

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Posted 6 years ago

“Me and 8 friends got sent to a location near our hotel in the North End that was a tiny conveniene store where the owner told us we could leave our suitcases on an aisle crammed with other suitcases and all the stuff he was selling. We were shocked by this, it was not a secure or appropriate place to keep our luggage (right next to the entrance and on customers'way to the products). We had a suitcase from each of us but also a little bag with some sandwiches and a bottle of water and he made us pay for that the same price we paid for a big suitcase. Very disappointed and unhappy about the lack of appropriate space and professionalism of this service. I would not recommended it at all.”

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Posted 6 years ago

“Very convenient and just acrossed the street from NY Penn Station. We needed it to be stored for a half day before flying out of JFK Airport. The luggage is stored behind the counter of a gift shop. There are no lockers but the luggages were watched by the staff were fine. The cost was reasonable!”

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Posted 6 years ago

“The location was easy to find and people were friendly. The whole process was easy from beginning to end. I would use Vertoe to store my baggage again.”

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Posted 6 years ago

“Really was not a good experience. Sorry but you may offer a real luggage storage, not a part of a restaurant or a bar or ... yoy must inform what kind of a storage you offer first . Then the clients with this info. can choose accordingly”

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Posted 6 years ago

“Easy to set-up and use, the person who helped me at the coffee shop was very nice.”

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Posted 6 years ago

“It was an easy process and very convenient location in Boston.”

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Posted 6 years ago

“Great efficient service. Will definitely use again!”

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Posted 6 years ago

“The luggage store was really dirty.”

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Posted 6 years ago

“Parfait! Dépôt et reprise des bagages très rapides ! Merci”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews