Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi Neha! My experience with Vertoe was good, easy, and convenient. If you are looking for any new finance grads, then I'm interested in hearing about any opportunities, thanks”

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Posted 6 years ago

“Easy to book, convenient location for luggage storage. Staff at location were friendly and helpful.”

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Posted 6 years ago

“Convenient location with extensive hours, hassle free and inexpensive.”

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Posted 6 years ago

“Simple and useful service. Had to check in and check out of an AirBnB and there was no place to keep our bags. Used Vertoe at a gift shop in the tourist part of Seattle and saw the sights when we waited for our check in time.”

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Posted 6 years ago

“Great, convenient service for someone with heavy luggage. Recommended! BTW, they did check the tag ID number upon checkout, in case some of the potential new Vertoe users were wondering about the security at this particular location.”

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Posted 6 years ago

“Conveniently located, easy to use, and reasonably priced. I appreciate that someone has set up the service.”

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Posted 6 years ago

“excellent -- super easy!”

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Posted 6 years ago

“Used a storage in Williamsburg, NYC. Everything went smoothly and the service was really friendly. Highly recommended”

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Posted 6 years ago

“Used DC location. Very easy, liked location. No issues! Will use this service again!”

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Posted 6 years ago

“Worked perfectly, the bags were secure and store hours were ample so we didn't have any problems leaving them or picking them up. Not too pricey. Good option to get rid of your stuff for the day.”

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Posted 6 years ago

“It was confusing at the beginning because it was a restaurant but after all the service was Good. The staff was really nice and my luggage were secured. It a great option to leave luggage there and enjoy the rest of the day”

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Posted 6 years ago

“It's very convenient!! Highly recommended!!”

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Posted 6 years ago

“The person who held my bag for me spoke no English. He didn’t know why I was there or why I brought a bag. I wasn’t terrified to leave my bag and trying to pick it up was even worse. He told me he had no bag and thought I was crazy.”

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Posted 6 years ago

“Good experience, good price”

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Posted 6 years ago

“Such a super convenient service. I used this when I had to check out of apartment in the AM but did not have a flight until the evening. Got to spend an extra day in Santa Monica with no suitcases. Convention location too”

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Posted 6 years ago

“The overall experience was decent. I honestly wasn't sure if this was a scam. Turns out - it's a real thing! And kinda a wonderful and useful thing. BUT - our first booking didn't show up - they had a problem with their employee (according to the person we called) and were not planning to open their business or show up until much later - a situation that really didn't work for us. I was irritated that there wasn't some sort of policy in place (or maybe there is?) where the business notifies Vertoe and Vertoe can set us up automatically w/ another booking before we bother hauling ourselves and our bags over. We took the train out to the business, stood around wondering why they weren't open yet, and made a series of calls (after spending time looking things up on our phones), all of which was pretty inconvenient and burned through our remaining free time. It actually altered our plans for the day. That said, once we had gone through those steps, Vertoe set us up with a replacement booking *very quickly* and I would say probably as close as they could - but we still had to jump on another train to get there. The booking we ended up with was conveniently located for our needs, friendly enough, and secure enough for us to feel comfortable enough. We had no issues from that point forward. Partly I thought, they should comp us on the service for our trouble; but then I thought, it's already pretty cheap, it's literally a fraction of the cost quoted on the train station's website for essentially similar service. I do feel that if there isn't already a policy in place, the service should have some way of making sure that these sorts of things are worked out in advance - that the business should be held responsible and have to call Vertoe, and Vertoe set up the replacement, before we leave the apartment and get on a train. Perhaps there should be a double-check 3 hours before drop off, where the business owner can click a button to indicate, yes, I'm still down, I'll still be there; and the business owner can foot the bill if they don't show up. Anyways, I still recommend it, and the service makes up for what is essentially a deficit in the Air BnB service, for cheaper than comparable services, as far as I can tell.”

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Posted 6 years ago

“The gentleman at the shop was very friendly and professional. The location was convenient to multiple metro stops and I felt like my bags (which included a laptop) were safe. I will use your services again.”

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Posted 6 years ago

“Easy to use- great service-”

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Posted 6 years ago

“Great service, convenient”

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Posted 6 years ago

“Very helpful and easy to use... able to drop things and enjoy the North End of Boston for the afternoon.”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews