Vertoe Reviews

Name: Vertoe
Rating: 4.56

4.6 Rating 5,120 Reviews

89 %

of reviewers recommend Vertoe

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Metrics

4.6

Based on 5,120 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Needed a place to store bags before a met game. Found a place in seconds”

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Posted 6 years ago

“Very pleasant experience. The guy there was so very helpful not only with the luggage but with directions and helping us figure out our first Uber ride. Would highly recommend.”

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Posted 6 years ago

“The idea of Vertoe is great. We had about 7 hours to kill in Boston and it enabled us to see the Freedom Trail without carrying our luggage everywhere, especially in the rain. The reason I’m only giving 2 stars is that the location we chose was actually a convenience store. When I picked up my bags, they were in the exact same place I left them. They were not secured in any way and someone could have easily grabbed my laptop or anything else. I probably should have known this, or at least asked questions, but I assumed that my bags would be in a locker type location. Be aware.”

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Posted 6 years ago

Hi Talia, Thank you for your review. While our model is not locker based, we will speak to the owner at this location about making sure the bags are properly stored away from the public. We appreciate your feedback. Thank you, -Emily

Posted 6 years ago

“This service was fast and easy. Will definitely use it again!”

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Posted 6 years ago

“booking was easy on line and the shop was only a block away from Penn station. Drop off was quick and easy- we were given numbered security tags to attach to our bags and told to take a picture of our bag with the tag on. When we returned however it all seemed a bit chaotic, there were bags everywhere, lining the stairs and in piles upstairs and downstairs. We were sent to seek through piles to find our own bags, no system...we found all of ours in different parts of the shop and were given no help negotiating the steps down which were littered with bags. No-one checked our security tags or asked to see any documentation or our photos before we left with our bags. I was left with the uneasy feeling that anyone could have left with any of the bags unchallenged. Having said that, this seems to be the only bag storage option close to Penn and it worked for us on this occasion.”

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Posted 6 years ago

“Very pleasant people with which to do business. And, good gelato as well.”

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Posted 6 years ago

“Made sightseeing so much better. Convenient and easy.”

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Posted 6 years ago

“I was amazed at how many locations were available. I ended up not needing your service. I did mention to all my friends how amazed I was as this was something available and how unique your identification system was. The only issue I had was that one of my reservations did not show on my account. However you did find it an assured my I would receive my refund.... Thank you.”

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Posted 6 years ago

“Easy and simple”

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Posted 6 years ago

“Wow! What lovely people. We turned up a little early but that wasn’t a problem. So helpful and nice and also gave us some locals recommendations for our time in Seattle!”

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Posted 6 years ago

“A good place to store my bag. Wish the map was more interactive. Overall good app.”

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Posted 6 years ago

“The staff at Simply Seattle, where we stored our luggage, were efficient and friendly. The check-in and out process was quickly accomplished and we were glad to not have to drag our luggage around while we explored Seattle. Thank you for this service.”

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Posted 6 years ago

“Just what we needed, when we needed and so close! Our first time using this service - so grateful we found Vertoe!”

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Posted 6 years ago

“Super easy & very useful!”

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Posted 6 years ago

“Awesome service! Saved me at NY.”

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Posted 6 years ago

“Fast, easy, and painless.”

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Posted 6 years ago

“It was bit hard to find the place. I felt it was bit too far from Union Station by walk.”

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Posted 6 years ago

“I can only speak of my experience with Vertoe in Chicago. In concept, Vertoe is great. In practice, there is room for improvement. The store name provided in the confirmation email did not match the storefront sign which was confusing and not very reassuring. The lady that checked in our bags were nice and did ask to see our confirmation email. The 'secure storage space' was an open space in the back of a salon and bag tags weren't offered—we had to ask for them. There were a lot of Vertoe bags already so left about 85% confident our bags would be there when we came back to pick them up. When we came back to pick up our bags, the lady that checked us in wasn't there. The salon owner wasn't the most pleasant and waved us to go get our bags. No one asked to see the photos of the bag tags. We could've walked out with someone else's bag and/or equally worse, someone else that came to pick up their bag before us could've walked out with ours. I think Vertoe is a great service and idea. With improvements on security, they're on to something big!”

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Posted 6 years ago

“Easy to use service. Pick your location, select your times, drop bags and you're on the move sans any heavy luggage of course. Definitely recommended!”

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Posted 6 years ago

“Nice people. Beautiful space. Lovely and close to train station. Easy to find.”

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Posted 6 years ago

Vertoe is rated 4.6 based on 5,120 reviews