Vertoe Reviews

Name: Vertoe
Rating: 4.57

4.6 Rating 5,118 Reviews

90 %

of reviewers recommend Vertoe

Company Reviews

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Metrics

4.6

Based on 5,118 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having a place to leave our luggage in SoHo allowed us to travel the area with ease. Although our luggage was safe, the customer service was minimal. Once our luggage was tagged, we were instructed to bring it to the back, of the store, There was not clearly designated area, either at the back of the store, or up the stairs in front of us. After waiting a few minutes, and trying to figure out what to do, we needed to again go to the front of the store to ask for additional assistance. Someone then came and helped us. The store was not busy at the time The website was having diffulty when I was trying to book a location, The rep on the chat was VERY helpful”

Helpful Report

Posted 5 years ago

“The service is very convenient, but I don't know if I will be using it again. It did not give a sense of security. We dropped off our luggage, laptops, etc. into a tiny convenience store and they literally had us put them in the middle of the aisle. Right next to the soup and peanut butter. We got everything back without issue, but it was just too sketchy to use again. We thought it would at least be taken to a closet or the back of the store or something.”

Helpful Report

Posted 5 years ago

Vertoe is rated 4.6 based on 5,118 reviews