Vetopia Reviews

Name: Vetopia
Address: 206-208, Tsat Tsz Mui Road, 206-208, Tsat Tsz Mui Road, Eastern
Rating: 4.72

4.7 Rating 2,646 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

125

Anonymous

Anonymous // 01/01/2019

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English

“Fast delivery after making an order. Prompt reply from customer service assistant.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“We ordered 2 tubes of TrichoCat. One of tubes came without a cap (lid)”

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(ENGLISH) - Posted 1 year ago

“Very convenient and comprehensive shop for pet products! Efficient delivery as well !”

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(ENGLISH) - Posted 1 year ago

“Customer service was great. I ordered the wrong size raincoat and they were quite quick to arrange for an exchange (pick up and redeliver) via SF Express. I really appreciated their patience with me because I couldn't understand why there was a refund.”

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(ENGLISH) - Posted 1 year ago

“quick good puppy loves”

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(ENGLISH) - Posted 1 year ago

“Fast & efficiency transaction”

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(ENGLISH) - Posted 1 year ago

“A wide range of Animalkind products is good. Re-occurring order and delivery service are also convenient!”

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(ENGLISH) - Posted 1 year ago

“Very Good!!!!”

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(ENGLISH) - Posted 1 year ago

“Very satisfying and convenient. Order and delivery arrive fast and on time. Amazing service!”

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(ENGLISH) - Posted 1 year ago

“Good service.”

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(ENGLISH) - Posted 1 year ago

“Speedy delivery, thanks”

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(ENGLISH) - Posted 1 year ago

“Super fast delivery”

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(CHINESE) - Posted 1 year ago

“Very reliable distributor with good range of products. Delivery usually takes about 3-4 days which I wish can be done faster.”

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(ENGLISH) - Posted 1 year ago

“I wanted to purchase two products at the pet fair, and I understand the requirement to register first. However, as a pregnant woman, it was frustrating to have to stand there and spend over 10 minutes going through the registration process. The staff then told me I could simply order online. I'm not sure why I was directed to register in person if I could have just placed the order online instead. After the lengthy registration, I eventually found another staff member who was able to help me complete the purchase on their computer. However, this staff member failed to mention that I needed to submit a video of my dog as part of the order process. Unfortunately, I also missed the WhatsApp message you sent me about this requirement, so I ended up waiting a long time to receive my products, which I actually need quite urgently. In conclusion, the overall customer experience was quite poor. The registration process was time-consuming and seemingly unnecessary, especially for a pregnant woman like myself who had to stand for an extended period. The communication about ordering options and additional requirements was unclear, and the lack of guidance from your staff led to delays in me receiving the products I needed. I hope you'll consider streamlining the purchase process and improving the training and information provided to your staff to create a smoother experience for customers like myself in the future.”

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(CHINESE) - Posted 1 year ago

“Good package and super efficient delivery!”

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(ENGLISH) - Posted 1 year ago

“狗狗鍾意食，一直回購。今次用埋積分優惠更抵。”

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(ENGLISH) - Posted 1 year ago

“Good service!”

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(ENGLISH) - Posted 1 year ago

“送貨速度很快，職員跟進速度好”

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(CHINESE) - Posted 1 year ago

“Delivery service is good. Periodical promotion such as discounts will be beneficial to loyal customers. Cash bonus points are also favorable.”

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(ENGLISH) - Posted 1 year ago

“Vetopia has everything I need for my pets. The delivery is fast, and it has been easy to change an order or exchange a product when I have made a mistake. My go to online store for pet supplies.”

Helpful Report

(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,646 reviews