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Vetopia Reviews

4.7 Rating 2,942 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Vetopia 5 star review on 21st February 2026

Vetopia 5 star review on 19th November 2025

Vetopia 5 star review on 11th October 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

130

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good customer service.”

Helpful Report

(CHINESE) - Posted 10 months ago

“Very efficient”

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(ENGLISH) - Posted 10 months ago

“第一次購買罐頭到期日為2027年, 諗住可存放時間很長，可再補充購買，點知送黎既係2026年貨，比我好耐之前係第二間買既更快到期，唯有食左佢先，失望。”

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(CHINESE) - Posted 10 months ago

“Speedy trading response with accurate amount of goods”

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(ENGLISH) - Posted 10 months ago

“Good price and excellent products without any doubt. ship really fast. Highly recommended.”

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(CHINESE) - Posted 10 months ago

“You’ve got a big range of cat food and it’s easy to irder”

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(ENGLISH) - Posted 10 months ago

“surprise discount is very good, it help me to save money”

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(CHINESE) - Posted 10 months ago

“Happy online shopping”

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(ENGLISH) - Posted 10 months ago

“Excellent service and caring staff.”

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(ENGLISH) - Posted 10 months ago

“⭐️快出貨準時到👍 ⭐️送貨員態度很好👍 ⭐️咨詢產品能提供很有用的意見👍 ✨整體很滿滿意👍，希望價格能調低少少🤏就更好呢👏”

Helpful Report

(CHINESE) - Posted 10 months ago

“Convenient and easy shopping online at Vetopia. I enjoy their point system too!”

Helpful Report

(ENGLISH) - Posted 10 months ago

“Reliable and prompt delivery”

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(ENGLISH) - Posted 10 months ago

“出貨快，價錢合理，包裝好”

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(ENGLISH) - Posted 10 months ago

“送貨速運都算快速，幾好幾好”

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(CHINESE) - Posted 10 months ago

“If always have 12% discount, will buy more in this website”

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(ENGLISH) - Posted 10 months ago

“Overall it's good. But for my latest order, there was a hiccup. I received the email advising the delivery would be on April 24. As it didn't indicate the delivery time, I sent a whatsapp advising that the delivery could be left at the door if no one at home. I received a call from Ray from the warehouse that it would be delivered by SF Exress and shouldn't be a problem if no one at home. However, there was no delivery on that day. I called Ray next morning who helped track the order status but needed to wait until after noon. Ray gave me the tracking number but on.the SF site, it said no such order. I made a follow-up call and was told that there was a mistake made by SF and the order would only be delivered on April 26. Unexpectedly, the order was finally received on April 25 late afternoon. This wasn't a good experience though not a big issue. Ray was helpful in his response. It would be good if the email can provide the delivery time range on the delivery day.”

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(CHINESE) - Posted 10 months ago

“Excellent products. Easy to order & quick delivery service. Customer service is also very good. Promptly answered my question.”

Helpful Report

(ENGLISH) - Posted 10 months ago

“The delivery service is quite good, the products I purchased can be delivered to my hand within 48 hours. It would be good if more discount is provided to loyal customers.”

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(ENGLISH) - Posted 10 months ago

“Excellent customer service, prompt delivery”

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(ENGLISH) - Posted 10 months ago

“Vetopia is a one stop shop, when you are looking for all of your pet needs,they deliver promptly to our home.”

Helpful Report

(ENGLISH) - Posted 10 months ago

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Vetopia is rated 4.7 based on 2,942 reviews