Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,796 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,796 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

129

Anonymous

Anonymous // 01/01/2019

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English

“On time delivery. Good packing.”

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(CHINESE) - Posted 1 year ago

“nice and speedy delivery!!”

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(CHINESE) - Posted 1 year ago

“Good product”

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(ENGLISH) - Posted 1 year ago

“Good customer service”

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(ENGLISH) - Posted 1 year ago

“物流公司比較差，相比以前訂貨可以做到今日訂，聽日或後日就送到，而家要四五日先送，仲要物流員工唔專業”

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(CHINESE) - Posted 1 year ago

“I enjoy shopping at Vetopia because it's more affordable than my local vet in Discovery Bay. Additionally, items are conveniently delivered to my doorstep.”

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(ENGLISH) - Posted 1 year ago

“I hope the point system will be more friendly such as directly off set the price of the purchased item instead to redeem the goods which is not quite useful.”

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(CHINESE) - Posted 1 year ago

“Customer service team is very nice and helpful.”

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(CHINESE) - Posted 1 year ago

“The support from Vetopia Customer Care team is very helpful.”

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(ENGLISH) - Posted 1 year ago

“The ordering process was smooth, and the delivery was prompt.”

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(ENGLISH) - Posted 1 year ago

“送貨速度快及有效率，但網頁經常無反應，出現頻率極高，上年更改積分到期日無通知，導致賬戶2000積分無故被自動扣除。”

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(ENGLISH) - Posted 1 year ago

“Always on time, great service!”

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(ENGLISH) - Posted 1 year ago

“Always a pleasure, good quality”

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(ENGLISH) - Posted 1 year ago

“貨品完好無缺，送貨速度快”

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(ENGLISH) - Posted 1 year ago

“bought one of the snack product of YORA from your shop in end of august I ccant believe it is expirev in sept 2024, ridiculous you are tellinf lie to your customer”

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(CHINESE) - Posted 1 year ago

“It is very convenient for me who lives in outlying island”

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(ENGLISH) - Posted 1 year ago

“Vetopia is a convenient means to buy canine supplement. The entire online sales process is easy and delivery is prompt.”

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(CHINESE) - Posted 1 year ago

“Very responsive and fast delivery.”

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(ENGLISH) - Posted 1 year ago

“Wide range of products, a lot of choices for my picky cat with renal issue. Quick delivery and goods arrived in good condition. Will definitely purchase from Vetopia again”

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(ENGLISH) - Posted 1 year ago

“Vetopia’s website is user friendly. Buying dog food online is easy. And delivery is efficient too. Overall good experience.”

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(ENGLISH) - Posted 1 year ago

Vetopia is rated 4.7 based on 2,796 reviews