Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,942 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

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English

“Friendly service and on time delivery of purchase.”

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(ENGLISH) - Posted 10 months ago

“Customer Service is very helpful”

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(ENGLISH) - Posted 10 months ago

“Fast delivery”

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(CHINESE) - Posted 10 months ago

“Competitive price with quick delivery. Extremely happy with the chatbot which helps a lot.”

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(CHINESE) - Posted 10 months ago

“Products are good, delivery quick and customer service is very responsive!”

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(ENGLISH) - Posted 10 months ago

“It has a varity of products which are not available in other similar websites.”

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(ENGLISH) - Posted 10 months ago

“Fast delivery and full range of vet products, provided with cs enquiry service.”

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(ENGLISH) - Posted 10 months ago

“fast delivery, good service”

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(ENGLISH) - Posted 10 months ago

“供貨穩定，客服有回覆，較為有信心的商店。”

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(CHINESE) - Posted 10 months ago

“Every time I place order, the earliest I can receive the products will be the afternoon of the second working day after I placed order. Longer if there is weekend or public holiday in between. This is not much of an issue for non-urgent supplies, but for pro-kolin advanced (for diarrhoea), two days is too long. Other than that, I am happy with the services.”

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(ENGLISH) - Posted 10 months ago

“Customer service attuned to customer needs. I was informed quickly when my pet food order could not be delivered during the normal time frame. They offered an alternative and also provided an 'outside' delivery date.”

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(ENGLISH) - Posted 10 months ago

“The alert or reminder of parcel dispatch was not issued after order placement, which seemed like not proper.”

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(ENGLISH) - Posted 10 months ago

“good quality and speed delivery!”

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(CHINESE) - Posted 10 months ago

“My dog likes to eat Canine Satiety. The packaging is good.”

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(CHINESE) - Posted 10 months ago

“Good delivery service fast and nice”

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(ENGLISH) - Posted 10 months ago

“Very efficient and prompt delivery”

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(ENGLISH) - Posted 10 months ago

“I think I have written the remark of late delivery on designated date. I am so regretful that you didnt have the appropriate arrangement.”

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(CHINESE) - Posted 10 months ago

“請寄出時注意日期。。”

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(CHINESE) - Posted 11 months ago

“staff is helpful”

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(CHINESE) - Posted 11 months ago

“good and speedy delivery”

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(ENGLISH) - Posted 11 months ago

Vetopia is rated 4.7 based on 2,942 reviews