Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 3,013 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 3,013 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

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English

“Great experience in Vetopia”

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(CHINESE) - Posted 10 months ago

“包裝原好送貨效率高”

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(CHINESE) - Posted 10 months ago

“easy to use website and prompt service including delivery, very much appreciated that! Will definitely purchase again!”

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(ENGLISH) - Posted 10 months ago

“I had a pleasant experience with the Customer Service team. After placing an order one evening, I received a promotional email the next morning about a site-wide discount. I reached out to Vetopia via WhatsApp to ask if my unshipped order can be cancelled so I could reorder with the discount code. The team was kind and helpful, and they handled my request quickly. I appreciated their support.”

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(CHINESE) - Posted 10 months ago

“Great service! Highly recommend animal lovers to buy from this store.”

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(ENGLISH) - Posted 10 months ago

“Helpful CS”

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(ENGLISH) - Posted 10 months ago

“super good for my dog”

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(CHINESE) - Posted 10 months ago

“長期購買，送貨員有禮貌，醒目”

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(ENGLISH) - Posted 10 months ago

“I needed it quick as my dog had diarrhoea. Got it delivered within 2 days! Amazing! Super quick and in perfect condition. Very happy with the purchase.”

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(ENGLISH) - Posted 10 months ago

“Fast delivery Well packaging Nice gifts”

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(CHINESE) - Posted 10 months ago

“Speedy delivery. Long expiry date of pet food”

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(CHINESE) - Posted 10 months ago

“送貨快，網頁簡單容易，付款方便”

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(CHINESE) - Posted 10 months ago

“Authentic products. speedy delivery.”

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(CHINESE) - Posted 10 months ago

“Vetopia has the widest range of stuff I need for my dogs, from prescription dog food and supplements to body care needs. Very good packaging and prompt delivery too, not to mention discounts and rewards points.”

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(ENGLISH) - Posted 10 months ago

“Quick delivery and good packing”

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(ENGLISH) - Posted 10 months ago

“Excellent customer service”

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(CHINESE) - Posted 10 months ago

“Fast delivery”

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(ENGLISH) - Posted 10 months ago

“Quickest delivery in HK”

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(ENGLISH) - Posted 10 months ago

“Good service and speedy delivery”

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(CHINESE) - Posted 10 months ago

“The product was wrongly delivered to another place. With luck, I could get back the product as contact phone number was shown on the delivery note. I sent a complaint email but there have been neither reply/feedback nor any future remedy!”

Helpful Report

(ENGLISH) - Posted 10 months ago

Vetopia is rated 4.7 based on 3,013 reviews