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Vetopia Reviews

4.7 Rating 2,796 Reviews

95 %

of reviewers recommend Vetopia

Company Reviews

Product Reviews

4.7

Based on 2,796 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Vetopia 5 star review on 19th November 2025

Vetopia 5 star review on 11th October 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 10th September 2025

Vetopia 5 star review on 20th July 2025

Vetopia 5 star review on 14th May 2025

Vetopia 5 star review on 20th February 2025

129

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“用手機上網落單到 check out 就hang 機，要用 iPad 重新落單才能完成交易”

Helpful Report

(CHINESE) - Posted 11 months ago

“The system is simple and easy to follow. Delivery arrangement is fast and good. Will continue to use Vetopia.”

Helpful Report

(CHINESE) - Posted 11 months ago

“prompt delivery!”

Helpful Report

(ENGLISH) - Posted 11 months ago

“Fast delivery and good produc prices.”

Helpful Report

(ENGLISH) - Posted 11 months ago

“I use Vetopia to order my dog's gastrointestinal diet food, which is prescription only and quite difficult to get elsewhere. I usually have to order every three weeks. Vetopia are always able to oblige, they are fast and deliver to my home in Shek O with no difficulty. The website is easy to use. After the initial proof of the prescription from the vet, they have continued to supply me with the necessary food. Also I sometimes get extra bits and bobs such as water bottles for dogs and blankets, some of which are great (the water bottles) and some not so (the blankets were too small for my enormous dog), but it is easy to request no freebies if you need to.”

Helpful Report

(ENGLISH) - Posted 11 months ago

“The price of Vetopia is quite reasonable. Making order is very easy and I can trace my order along the way. Last but not least, delivery is efficient.”

Helpful Report

(ENGLISH) - Posted 11 months ago

“Quick delivery, and I love your discount promotions!”

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(ENGLISH) - Posted 11 months ago

“方便! 送貨快! 會再回購!”

Helpful Report

(CHINESE) - Posted 1 year ago

“It’s easy to navigate the products and also helps to get more info on special products”

Helpful Report

(ENGLISH) - Posted 1 year ago

“Quick delivery and good price!”

Helpful Report

(CHINESE) - Posted 1 year ago

“Very nice service! CS officier is also very helpful!”

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(ENGLISH) - Posted 1 year ago

“Very fast delivery of my order, reliable and efficiency”

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(ENGLISH) - Posted 1 year ago

“Products ordered are rarely in stock... which causes long delivery delays. Website does not indicate if stock is actually available. Not worth the hassle...”

Helpful Report

(ENGLISH) - Posted 1 year ago

“I can buuy regular medicine for my dog at good price.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“They care your pet”

Helpful Report

(CHINESE) - Posted 1 year ago

“Quick response and delivery. The delivery guy is very polite and loves my fur kids too”

Helpful Report

(ENGLISH) - Posted 1 year ago

“There is a great variety of cat and dog food selections. I also feel confident and safe with their merchandising source and storage. The customer service via WhatsApp is also very good and prompt.”

Helpful Report

(ENGLISH) - Posted 1 year ago

“servies was very good, fast delivery”

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(CHINESE) - Posted 1 year ago

“The shipping is quick with good packing!”

Helpful Report

(ENGLISH) - Posted 1 year ago

“I ordered a number of items during the Double-11 promotions last week. Delivery of the goods was made the next day. The goods were delivered in good conditions and with care. The driver gave me a call before the delivery. Very professional services overall.”

Helpful Report

(ENGLISH) - Posted 1 year ago

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Vetopia is rated 4.7 based on 2,796 reviews