Vetopia Reviews

Name: Vetopia
Address: 21/F, Hysan Place, 500 Hennessy Road, Causeway Bay, Hong Kong, Wan Chai
Rating: 4.72

4.7 Rating 2,942 Reviews

95 %

of reviewers recommend Vetopia

4.7

Based on 2,942 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Vetopia 5 star review on 21st February 2026

130

Anonymous

Anonymous // 01/01/2019

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English

“Customer service follow up very accountable”

Helpful Report

(CHINESE) - Posted 8 months ago

“Impressive shopping experience in terms of convenient and efficiency. I need the dog food urgently as my dog has diarrhea and it arrived the next day.”

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(ENGLISH) - Posted 8 months ago

“Excellent delivery and customer service as always.”

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(ENGLISH) - Posted 8 months ago

“Quality merchandise ranging from kibbles, snacks and accessories. Good CRM as being his regular customer.”

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(ENGLISH) - Posted 8 months ago

“Vetopia always deliver on time and provide reliable quality food and accesories for our pawfriends”

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(ENGLISH) - Posted 8 months ago

“Quick delivery n good in order”

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(ENGLISH) - Posted 8 months ago

“Good service”

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(ENGLISH) - Posted 8 months ago

“問問題時，能回覆快。運送也快。”

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(ENGLISH) - Posted 8 months ago

“你好，很多謝你們的服務，訂單出貨好快收到，貨品都是很好的品質，如果會員可以再有多點折扣就最好，🙏🏻😊thank you very much”

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(CHINESE) - Posted 8 months ago

“Great experience in Vetopia”

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(CHINESE) - Posted 8 months ago

“包裝原好送貨效率高”

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(CHINESE) - Posted 8 months ago

“easy to use website and prompt service including delivery, very much appreciated that! Will definitely purchase again!”

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(ENGLISH) - Posted 8 months ago

“I had a pleasant experience with the Customer Service team. After placing an order one evening, I received a promotional email the next morning about a site-wide discount. I reached out to Vetopia via WhatsApp to ask if my unshipped order can be cancelled so I could reorder with the discount code. The team was kind and helpful, and they handled my request quickly. I appreciated their support.”

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(CHINESE) - Posted 8 months ago

“Great service! Highly recommend animal lovers to buy from this store.”

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(ENGLISH) - Posted 8 months ago

“Helpful CS”

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(ENGLISH) - Posted 8 months ago

“super good for my dog”

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(CHINESE) - Posted 8 months ago

“長期購買，送貨員有禮貌，醒目”

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(ENGLISH) - Posted 8 months ago

“I needed it quick as my dog had diarrhoea. Got it delivered within 2 days! Amazing! Super quick and in perfect condition. Very happy with the purchase.”

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(ENGLISH) - Posted 8 months ago

“Fast delivery Well packaging Nice gifts”

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(CHINESE) - Posted 8 months ago

“Speedy delivery. Long expiry date of pet food”

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(CHINESE) - Posted 8 months ago

Vetopia is rated 4.7 based on 2,942 reviews